baycrest it review 2003

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2004 IT Review

Building RealityFrom Marginally Functional to Industry Leader

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Baycrest’s Mission Is to enrich the quality of life of the elderly

Business Model based on achieving significant improvement in three key areas

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Before Working on Vision

We need to:

1. Build Community Confidence

2. Build the Strategy

3. Build the Infrastructure

4. Build Strategic Partnerships

Building Community Confidence

We stabilized the network, built staff skill

levels, perfected the helpdesk, and

implemented best practices from the ITIL.

In doing so CompTIA (the Computing

Technology Industry Association) published

a case study on how we became a model for

best practices in providing user support.

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Building the Strategy

Conducted a Gap analysis using:

• Deloitte & Touche IM risk audit

• Looking at best practices

• Investigating merging technology

• Set up IM Steering committee

Building Strategic Partnerships

Developed relationships with:

• Vendors

• Staff

• Other institutions

From these relationships we were able

to synergize to reach higher, faster,

better then anyone thought possible.

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Building Strategic Partnerships

Visionaries behind the creation of:

• NorthNet TeleHealth Network

• ORION regional GigaPOP research network

• Nursing Computing Resource Center

Building the Infrastructure

We standardized the desktops, added

remote virtual desktops, upgraded

Meditech, Diagnostic Imaging, the

Business Systems, and built a lights out

“state-of-the art” data centers.

In the process, we identified new procedures for

dealing with data center contamination that

where picked up and adopted by NASA & IEEE.

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Building the Vision

Online Grand Rounds

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Virtual Classrooms

Virtual Classrooms

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Virtual Classrooms

Virtual Library

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Caregiver Support Group

Bedside Charting

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Clinical Decision Support

Virtual Clinic