better intranets | canadian intranet practices 2014

Canadian Intranet Practices Survey Sarah Vilay June 12, 2014

#BetterIntranets

#BetterIntranets

Goals of our study

•  Understand how organizations use and manage intranets

•  Learn about organizational struggles and how they were overcome

•  Explore what works for organizations

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Today’s topics

•  Platform of choice

•  Intranet budgets

•  Maturity cycles

•  Primary purpose

•  Content ranked most popular

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About the participants

•  Canadian industries including:

•  Consulting

•  Education

•  Financial Services

•  Healthcare

•  Insurance

•  Media

•  Public Sector

•  Retail

•  Telecommunications

•  Utilities

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About the participants

•  Intranet Managers

•  Internal Communicators

•  I.T. Managers responsible for collaboration

•  I.T. Managers responsible for content management

•  Intranet content owners

•  Current total: 171 responses

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About the participants

1%

38% 7%

46%

5%

Unknown 3%

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initial findings

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Western region

0%

10%

20%

30%

40%

50%

60%

70%

Sharepoint

IBM Lotus

Oracle

Custom

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Central region

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

Sharepoint

IBM Lotus

Oracle

Custom

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Is there a dedicated budget assigned to your Intranet?

Yes 58%

No 42%

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Maturity

•  Looked at:

•  Years since last redesign

•  Accessibility via mobile

•  How much overall traffic from mobile

•  Less than 30% of mature Intranets have dedicated budget

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Last significant redesign

Currently in Progress 27%

In the Past Year 35%

1-3 Years ago 28%

4-5 Years ago 6%

5+ Years ago 4%

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Other technology integration

None, 17%

Dropbox, 11%

Yammer, 2%

Email, 18% Combinations with email, 13%

Combinations with Dropbox, 8%

Combinations with Yammer, 7%

Combinations with IM, 9%

Combinations with Other Applications,

15%

Other, 51%

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User-generated content tools ranked most popular

•  Blogs/Microblogging

•  Classified Ads

•  Discussion Forum

•  Employee Profiles

•  Content Ratings

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Primary purpose(s)*

* respondents could choose combinations

Promote Employee Engagement, 58%

Serve as a Corporate Knowledge Repository,

55%

Enable Employee Collaboration, 53%

Build Corporate Culture, 52%

Support Executive Communications, 38%

Improve Customer Service, 37%

To Save Money, 18%

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Content ranked most popular

1.  Administrative Information

2.  Human Resources Information

3.  Business Function Information

4.  Information about Current Events in the Company

5.  Financial Information

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Content ranked most popular

0

10

20

30

40

50

60

1 2 3 4 5 6 7 8 9 10 11

Administrative Information

Human Resources Information

Business Function Information

Information about Current Events in the Company

Financial Information

#BetterIntranets

Content ranked most popular

0

10

20

30

40

50

60

1 2 3 4 5 6 7 8 9 10 11

Administrative Information

Human Resources Information

Business Function Information

Information about Current Events in the Company

#BetterIntranets

Summary of initial findings

•  Western region highly favours SharePoint

•  About 60% of organizations have dedicated intranet budgets, however, mature intranets are less likely to have assigned budgets

•  Modern intranets are integrating more external secure solutions to offer complimentary features

•  Intranets are primarily used to promote corporate culture

•  Important to include administrative, business function and human resources information

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https://www.surveymonkey.com/s/Canadian_Intranet_Practices_2014

http://svy.mk/QbGMGy

Sarah.Vilay@nform.com @sarahvilay