better life of an it service - the 6 step improvement program

BETTER LIFE OF AN

IT SERVICETHE 6 STEP IMPROVEMENT PROGRAM

Step 1: Identify who should have access

and why

Step 2: Determine automatic or manual

request

Step 3: Trigger instant delivery of service

at request

Step 4: Dynamically personalize service to IT consumer workstyle Step 5: Instantly

secure service to IT consumer workstyle

Step 6: Trigger instant return of

service at request

Step 6: Trigger instant return of

service at request Step 1: Identify who should have access

and why

Identity AggregationApproval WorkflowSelf ServiceRequest Fulfillment

Run Book AutomationIT Tool IntegrationDelegationChange Audit

Profile ManagementContext Aware SecurityPolicy ConfigurationVirtualization Integration

Run Book AutomationIT Tool IntegrationDelegationChange Audit

SERVICE ACTIVELYUSED BY IT CONSUMER

Presented By:Where BusinessMeetsIT.For more information, visit: www.ressoftware.com

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Decision Phase Delivery Phase Operational Phase Return Phase