better life of an it service - the 6 step improvement program
DESCRIPTION
Delivering IT as a service is much broader than just, literally delivering an IT service. There is a life cycle from identifying a user's need, to delivering the services, adjusting based on the evolving user needs and the returning those services when they are no longer need. In this infographic we show the right way to look at an IT service.TRANSCRIPT
BETTER LIFE OF AN
IT SERVICETHE 6 STEP IMPROVEMENT PROGRAM
Step 1: Identify who should have access
and why
Step 2: Determine automatic or manual
request
Step 3: Trigger instant delivery of service
at request
Step 4: Dynamically personalize service to IT consumer workstyle Step 5: Instantly
secure service to IT consumer workstyle
Step 6: Trigger instant return of
service at request
Step 6: Trigger instant return of
service at request Step 1: Identify who should have access
and why
Identity AggregationApproval WorkflowSelf ServiceRequest Fulfillment
Run Book AutomationIT Tool IntegrationDelegationChange Audit
Profile ManagementContext Aware SecurityPolicy ConfigurationVirtualization Integration
Run Book AutomationIT Tool IntegrationDelegationChange Audit
SERVICE ACTIVELYUSED BY IT CONSUMER
Presented By:Where BusinessMeetsIT.For more information, visit: www.ressoftware.com
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Decision Phase Delivery Phase Operational Phase Return Phase