BETTER LIFE OF AN
IT SERVICETHE 6 STEP IMPROVEMENT PROGRAM
Step 1: Identify who should have access
and why
Step 2: Determine automatic or manual
request
Step 3: Trigger instant delivery of service
at request
Step 4: Dynamically personalize service to IT consumer workstyle Step 5: Instantly
secure service to IT consumer workstyle
Step 6: Trigger instant return of
service at request
Step 6: Trigger instant return of
service at request Step 1: Identify who should have access
and why
Identity AggregationApproval WorkflowSelf ServiceRequest Fulfillment
Run Book AutomationIT Tool IntegrationDelegationChange Audit
Profile ManagementContext Aware SecurityPolicy ConfigurationVirtualization Integration
Run Book AutomationIT Tool IntegrationDelegationChange Audit
SERVICE ACTIVELYUSED BY IT CONSUMER
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Decision Phase Delivery Phase Operational Phase Return Phase
