better return to work outcomes –case studies. 2 better return to work outcomes three elements...

Better Return to Work Outcomes –case studies

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BETTER RETURN TO WORK OUTCOMES

THREE ELEMENTS

> Technical Skills

> Resources

> Communication Skills

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BETTER RETURN TO WORK OUTCOMES

THREE ELEMENTS

> Technical Skills

> Resources

> Communication Skills

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BETTER RETURN TO WORK OUTCOMES

Technical Skills

> Knowing your role

> Knowledge of the legislation

> How to apply legislation

> Managing rehabilitation providers

> Documentation

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BETTER RETURN TO WORK OUTCOMES

ResourcesKnowing, accessing and using effectively

> HR/EAP

> Rehabilitation management system

> Your manager

> Comcare – IMAS; CSO (Service Delivery); CIS; Education

> Comcare Publications and Internet

> Rehabilitation Providers

> General Practitioner

> Private service – training, contract case managers

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BETTER RETURN TO WORK OUTCOMES

Communication

> Establishing rapport and trust

> Listening skills

> Negotiation skills

> Influencing skills

> Conflict resolution skills

> Having difficult conversations

> Relationship management

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CASE STUDIES

Case One

Mr X

> 28 yo> Panic disorder> Difficulties with supervisor> Difficulty identifying suitable duties

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CASE STUDIES

Case Two

Ms Z> 51yo> Chronic Fatigue Syndrome following a virus> Senior manager> High NWE> Involuntary redundancy

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CASE STUDIES

Case Three

Ms Y

> Injured right shoulder> No suitable duties identified for 14 months> Mis-communication about duties> Relationship breakdown with RCM and agency

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CASE STUDIES

Case Four

Mr U

> 38 yo

> Back strain

> Early intervention

> Consultation with all stakeholders

> Non-compliance

> Rejected at AAT – delegation and Part III s37 3.a-h

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GOOD NEWS STORIES

WE WANT TO HEAR THEM!!

imas.help@comcare.gov.au

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TIPS FORBETTER RETURN TO WORK OUTCOMES

> Contact the injured worker as soon as possible> Stay in touch> Be flexible to encourage early return to work> Support supervisors to manage return to work > Involve the worker > Involve the GP> Fair and non-adversarial> Rehabilitation management system> Review your systems regularly

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Better Return to Work Outcomes

Your actions can change someone’s life for the better