better return to work outcomes –case studies. 2 better return to work outcomes three elements...
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Better Return to Work Outcomes –case studies
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BETTER RETURN TO WORK OUTCOMES
THREE ELEMENTS
> Technical Skills
> Resources
> Communication Skills
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BETTER RETURN TO WORK OUTCOMES
THREE ELEMENTS
> Technical Skills
> Resources
> Communication Skills
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BETTER RETURN TO WORK OUTCOMES
Technical Skills
> Knowing your role
> Knowledge of the legislation
> How to apply legislation
> Managing rehabilitation providers
> Documentation
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BETTER RETURN TO WORK OUTCOMES
ResourcesKnowing, accessing and using effectively
> HR/EAP
> Rehabilitation management system
> Your manager
> Comcare – IMAS; CSO (Service Delivery); CIS; Education
> Comcare Publications and Internet
> Rehabilitation Providers
> General Practitioner
> Private service – training, contract case managers
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BETTER RETURN TO WORK OUTCOMES
Communication
> Establishing rapport and trust
> Listening skills
> Negotiation skills
> Influencing skills
> Conflict resolution skills
> Having difficult conversations
> Relationship management
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CASE STUDIES
Case One
Mr X
> 28 yo> Panic disorder> Difficulties with supervisor> Difficulty identifying suitable duties
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CASE STUDIES
Case Two
Ms Z> 51yo> Chronic Fatigue Syndrome following a virus> Senior manager> High NWE> Involuntary redundancy
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CASE STUDIES
Case Three
Ms Y
> Injured right shoulder> No suitable duties identified for 14 months> Mis-communication about duties> Relationship breakdown with RCM and agency
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CASE STUDIES
Case Four
Mr U
> 38 yo
> Back strain
> Early intervention
> Consultation with all stakeholders
> Non-compliance
> Rejected at AAT – delegation and Part III s37 3.a-h
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TIPS FORBETTER RETURN TO WORK OUTCOMES
> Contact the injured worker as soon as possible> Stay in touch> Be flexible to encourage early return to work> Support supervisors to manage return to work > Involve the worker > Involve the GP> Fair and non-adversarial> Rehabilitation management system> Review your systems regularly
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Better Return to Work Outcomes
Your actions can change someone’s life for the better