branding: session 1, introduction to branding 2012 2013
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B®ANDING ™
session 1 an introduction to branding
John Verhoeven MSc. Brand management
practical information • be on time! • slides are on slideshare • exams are at the end of the second term
interactivity • Facebook: FontysAciBranding
– Become a fan! – Slides (slideshare links) – Videos (youtube links) – Articles (Nu.nl / FD.nl links) – Interaction (forum) – Course messages
the book
ISBN: 978-90-430-1729-9
course outline Week Subject Chapter Keller 1 Introduction in branding: brand management and
global course overview, Branding music, events and entertainment
1
2 Creating brand value, Brand positioning 2 & 3
3 Building brand equity, Brand associations 4 & 5
4 Future branding: brand activation 6 & 7
5 Brand research, Brand psychology, Neuromarketing, Measuring brand value
8, 9 & 10
6 Brand strategy, Brand extensions, International branding, Summary
11, 12, 13 & 14
Lots of self study!
session 1: an introduction to branding
Do you recognize it? Do you know it?
Do you think it’s cool? Do you like it?
Do you think it’s better? Do you buy it?
Do you recommend it?
1. Do you recognize it?: Brand awareness 2. Do you know it?: Brand knowledge 3. Do you think it’s cool?: Brand image 4. Do you like it?: Brand attitude / brand value 5. Do you think it’s better?: Brand preference 6. Do you buy it?: Brand loyalty 7. Do you recommend it?: Brand fan
why this ‘branding’ course?
Why are brands important? For consumers
• Identification of source of product
• Assignment of responsibility to product maker
• Risk reducer • Search cost reducer • Promise, bond or pact with
maker of product • Symbolic device • Signal of quality
For manufacturers • Means of identification to
simplify handling or tracing • Means of legally protecting
unique features • Signal of quality level to
satisfied customers • Means of endowing
products with unique associations
• Source of competitive advantage
• Source of financial return
“Brands provide a shorthand device
or means of simplification
for their product decisions”
“..buying a brand is avoiding risk..”
Avoiding risk?
• Functional risk: product doesn’t match expectations • Physical risk: product poses a threat to my health • Financial risk: the product is not worth the price paid • Social risk: the product results in embarassment • Psychological risk: the product affects my mental
well-being • Time risk: buying the wrong products leads to loss of
time (in order to search for a new product)
Een verandering van denken Hoe benaderen bedrijven hun klanten
• Productie oriëntatie: massaproductie, klant heeft geen keus, meer verkopen door efficiënt produceren
• Product oriëntatie: meer verkopen door kwaliteitsverbetering
van product • Verkoop oriëntatie: meer verkopen door meer communiciatie
(promotie) en distributie • Marketing oriëntatie: meer verkopen door beter te luisteren
naar wat klant wil en het product erop afstemmen • Maatschappelijke marketing oriëntatie: meer verkopen door
beter te luisteren naar wat de klant wil en het product erop afstemmen, en daarbij ook letten op (schadelijke) effecten die productie met zich meebrengt (imago!)
Marketinginstrumenten
Een bedrijf dat marketing wil toepassen kan dit d.m.v. het gebruik en het veranderen van de marketing instrumenten:
- Product - Prijs - Plaats - Promotie - (Personeel)
Marketingmix
Product 1. Kwaliteit (materialen, etc.) v/h product 2. Vormgeving (ontwerp, grootte, kleur, etc.) v/h
product 3. Verpakking (bescherming, aantrekkelijkheid,
opslag, etc.) v/h product 4. Merknaam (logo, herkenbaarheid) v/h product 5. Accessoires (bijproducten) v/h product 6. Assortiment (breedte van het aanbod) 7. Service (installatie, garantie, instructies,
handleiding, etc.) v/h product
a brand vs. a product
a split second
“…brands take a position inside your
memory, and stay there until they’re needed…”
“…and you don’t have to be old for that…”
what does this mean?
so what is a brand?
what comes to mind when you see this logo?
risk-taking competitive
healthy individualistic
source: Nike, brandbook 2009
5 quotes by
"The only one who can tell you 'you can't‘, is you. And you don't have to listen to that."
"My better is better than your better."
"Training is the opposite of hoping."
"There are clubs you can't belong to,
neighbourhoods you can't live in, schools you can't get into. But the roads are always open."
"Just do it!"
what is a brand?
“…a brand is a name, term, symbol, or design, or a
combination of them, intended to identify goods and services of one seller or group of sellers and to differentiate them from
those of competition…”
source: American Marketing Association
definition (1)
“…een merk is een naam, logo, symbool of ontwerp, of een
combinatie van deze zogeheten merkelementen, dat
wordt toegevoegd aan een product…”
source: Strategisch merkenmanagement
definition (2)
“…a brand is a intangible but critical component of what an
organization stands for…”
source: Brand Asset Management, Scott M. Davis
definition (3)
brands have got their own stories
brands have got their own life-cycle
brands have got their own personality
brands have got their own responsibility
brands have got their
own theory
brand goeroes Nederland Giep Franzen Ruud Boer Wil Michels Roland van Kralingen
Buitenland Kevin Lane Keller Jean-Noëll Kapferer David Aaker Scott M. Davis
brands have got their
own rivals
history of branding
link
1850 … Identification branding: Products/services/quality 1950 … Benefit branding: Product benefits/
What’s in it for me? 1970 … Symbolic branding: Personality/user image/
lifestyle 1990 … Experience branding: Consumer experience/
all senses 1995 … Societal branding: Ethics/contribution to society 2000 … Total branding: Integrated system of
physical, psychological and social components of an ideology
the evolution of branding
why brands?
• Identificatie van bron van product (afkomst)
• Toewijzing van verantwoordelijkheid • Risicoverkleiner • Zoekkostenverkleiner (intern en extern) • Belofte, relatie met maker van product • Symbolisch instrument • Signaal van kwaliteit
what is branding?
“…branding is the blend of art and science that manages associations between a brand and memories in
the mind of the audience. It involves focusing resources on selected
tangible and intangible attributes to differentiate the brand in an
attractive, meaningful and compelling way for the targeted audience. …”
source: Brandchannel.com
brand
the brander the brander users
can everything become a brand?
branding services
branding retailers
branding online products
branding people & organisations
branding sports & arts
branding regions
branding entertainment
what can become a brand
• Goods (b-to-c / b-to-b) • Services • Retailers • Online products & services • People & organisations • Sports & arts • Regions (city marketing) • Entertainment
what is branded entertainment?
“…the practice of tying a brand name to an
entertainment property with seamless integration
and a natural fit…”
Radiofragment (min 39)
why brands become more important
in EME…
6 reasons why
1. people face a dizzling array of
choices:
“..there is so much to choose from!..”
2. entertainment products drift towards
commoditization:
“…they’re on every street
corner!...”
3. a brand differentiates the
entertainment product from similar offerings:
“…standing out of the
crowd!...”
me! me! me! me!
me!
me!
me!
me!
me! me! me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
me!
4. a brand reduces the need to compete
on price or donations:
“…willing to pay for the best!...”
“In 2009, 2010 & 2011 the Lowlands festival sold out without any bands or acts
being announced!”
5. a strong brand gives employees
a focus and sense of purpose:
“…what are we doing here?...”
6. a strong brand can help to identify a
certain community or group of people:
“…we share the same
brands! (and values)...”
more about brands & communities in another
session
“…the goal of a brand is to establish a monopoly position in the mind of
an individual….”
but how do we do it?
choose a name unique, short,
easy to say, easy to spell
create a logo design, colour, tagline
always be consistent
persistence does pay off
use the right faces celebrity endorsement
give a brand meaning
we are this, not that
try to work together
give me your brand and you get mine
next week • branding music, events & entertainment,
creating brand value • prepare chapter 1 of ‘Strategisch
Merkenmanagement’ • bring with you: ‘one physical product of
branded entertainment’ • describe:
brand awareness, brand knowledge, brand image, brand attitude, brand value, brand preference, brand loyalty, brand fan?
• you could be picked out
thank you!
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