building a collaborative culture in an institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Building a Collaborative Culture in an InstitutionStratos FilalithisHead (acting) of Website & Communications

Information Services – Learning, Teaching & Web

@stratosf1 #p12 #iwmw17

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

A familiar sight…

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

A new central University Website & CMS (EdWeb)

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Opportunities

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

What if?

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

EdWeb Service Road Map

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Change Management

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Community engagement

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

(Trying to) break the silos

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Main principles

• Embracing transparency

• Providing flexibility

• Facilitating collaboration

• Enabling contribution

• Continuous enhancement

• Ensuring quality

#p12 #iwmw17

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

EdWeb Collaboration & Development Framework

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Engage

• Share and discuss regularly, not just broadcast

• Clear and comprehensive communication channels

• http://edin.ac/uwp-blog

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Support

• Support• Empower people by providing training

• Ensure availability and continuous review

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Change of culture

• People are equally, if not more, important as technology

• Embed user-centered processes in delivery, not as an add-on

• Leverage platforms to fit user needs, not vice versa

• Evolution leads to revolution

• Anybody can copy your strategy, but nobody can copy your culture

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Digital Transformation

• User-centred Portal, Enterprise APIs, Data Warehouse

• User Experience programme• Introducing Design Thinking to the University

• Human Centered Design (HCD) process

• User Experience Training & Consultancy

• Digital Standards• A dynamic document rather than a project checklist

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Edinburgh Global Experience Language (EdGEL)

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

The digital landscape

EdGEL

University Digital Experience

Standards

Infrastructure

UX Service

Services & Platforms

Content

People

Culture

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Resources

• EdWeb Collaboration Activities - http://edin.ac/edweb-collaboration

• EdWeb Collaboration Framework - http://edin.ac/edweb-collaborative-framework

• EdGEL Strategy & Service Process - http://edin.ac/edgel-strategy

• User Experience Programme - http://edin.ac/dt-ux-programme

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Thank you!

• Any questions?

• Get in contact: Stratos.filalithis@ed.ac.uk

@stratosf1 #p12 #iwmw17