business process re-engineering concept

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BUSINESS PROCESS RE-

ENGINEERING

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Origin of BPR :

Michael Hammer of USA who

coined the word µre-engineering¶,

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Michael Hammer  and Jim Champy

Re-engineering the Corporation (1995)

BPR means reinventing or  star ting f r om 

the Scratches. The Hear t of the BPR is discontinuous 

thinking

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Def initions

Re-engineering is not Reorganizing

Re-engineering is not Downsizing

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Definition :

He def ined BPR is the f undamental rethinking and radical design of business pr ocesses toachieve  dramatic  impr ovements in critical contemporary measures of  per formance such cost, quality, service and speed.

BPR :-is a systematic appr oach to radically impr oving the cor e business processes and key supporting processes.

BPR is radical r e-design of a business aswhole or individual work process in order  tomaximize business eff ectiveness.

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Three Possible  reason before under taking 

BPR:-

1)Cost Reduction.2)Renewed Competitiveness.

3)Competitive Dominance.

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What constitute dramatic change :

- Organization structure- Management system.

- Employee Responsibilities.

- Per formance measurement.

- Incentive.Successf ul BPR can result in enormous reduction 

in cost or  cycle time .

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IMPORT ANT QUESTION BEFORE

INITIATING BPR:1)NATURE OF BUSINESS:-

-What business are we in ?

- How f ast is our  business  changing  and why?

-What are our  strengths and weakness?

2)THE CRITICAL SUCCESS FACTORS:-

-What are the key success f actors  customers are looking for ?-What are our  customers asking us and other  suppliers?

-Will they be asking for  it in f uture?

3)THE PROCESSES TO BE IMPROVED :-

-Where can the competition  hur t us?

-How can we eff ectively apply  continuous pr ocess impr ovement?

-Which pr ocess needs re-engineering ?

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