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Table of ContentsOverview...............................................................................How Does it Work?............................................................... AdministrativeBack-End............................................ Point of Sale............................................................... OrderPicker............................................................... History....................................................................... Menu......................................................................... Locations................................................................... Inventory...................................................................The Mobile App....................................................................What is Required?................................................................What Does it Cost?...............................................................
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How Does it Work?TheSnackMonkeyhasapowerful,web-based,ADMINISTRATIVE BACK-ENDwithcloudstoragethatallowsadministrationoftheentiresystemfromawebsite.
Features:• Setupandmanageusers• Setupmenu(s)andpricesthatwillbedisplayedontheappandPOS• CustomizethePOSdisplay(optional)• Setupconveniencefeesforcardusers• Applydiscountstoindividuals,groups,oritems-i.e.umpires,coaches,firstresponders,“lastchancehotdogs”,etc.• Manageinventory• Run reports
Overview:TheSnackMonkeyissoftwarespecificallydesigned,deployed,andpricedwithyouthsportsinmind.Thisuniqueapproachenablesavenueto:
• TrackInventory(back-enddatabase)• Producefinancialandsalesreports(back-enddatabase)• Takecreditcardpayments(bothphysicalandmobile)• Allowsfanstoskipthelineandenjoyacontactlessconcessionexperience,nevermissinga
momentofthegame(mobileapp)• Allowsfanstopurchasedigitaltickets
toredeematthegatewithcontactlessinteraction(mobileapp)
• Enablesfanstointeractwiththevenuecompletelycashlessiftheychoose
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Theintuitive,simple,POINT OF SALE (POS)takesonlyminutesandtwoorthreerepetitionstomaster.Thismakestrainingemployeesandvolunteersasnap!ThePOStakestheguessworkoutofeveryscenario.Withfeatureslike“clickofabutton”discountsandrefunds,concessionsrunsmoothwithnewworkersandseasonedprosalike.ThePOSofferstheflexibilitytotakephysicalcreditcardsaswellascash.Inaddition,thePOSkeepsthingsmovinginanorderlyfashion,evenduringthe“rush”.Ifitemsarereadilyavailable,ringtheorderupandhandittothecustomer.Ifanitemhastobeassembledorcooked,simplysendtheordertoTheSnackMonkeyorderpicker.Thatcustomerwaitstothesidewhilethenextcustomerisserved.Oncetheorderiscomplete,thecustomer’snameiscalled,andtheorderisdelivered.
Features:• Intuitive,touchscreen
userinterface• Easydiscountprocess
(optional)• Easyrefundprocess• Easydonationprocess
(optional)• Abilitytotakecashor
physicalcreditcards• Abilitytosendatext
messagetransactionreceipttothecustomer(optional)
• Sendnon-readilyavailableorderstotheorderpicker
Page - 4EXAMPLE OF A CREDIT CARD TRANSACTION
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Page - 7EXAMPLE OF THE SAME TRANSACTION, WITH CASH PAYMENT, APPLYING A DISCOUNT
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The ORDER PICKERdisplaysincomingordersfromboththemobileappandthePOS.Fromhere,theconcessionworker(s)canseetheordersdisplayedfromtoptobottomina“first-in,first-out”fashion.Oldestordersatthetopandnewestordersatthebottom.Onceanorderis“clicked”onthetouchscreen,theorderpickerdisplaysthecontentsoftheorder.Workerscanfillthatspecificorderandmarkitoneoftwoways:
• ForPOSorders,simplycallthenameofthewaitingcustomeranddelivertheitem.Click“Delivered”ontheorderpickerandtheorderdisappearsfromthedisplayandisplacedinhistory.
• Formobileapporders,click“readyforpick-up”ontheorderpicker.TheSnackMonkeysendsatextmessage,alertingthecustomertheirorderisready.Oncethecustomershowsupattheconcessionstand,theordernumberonthetextmessageandtheorderpickerarevisuallyconfirmedandtheitemsaredelivered.Click“Delivered”ontheorderpickerandtheorderdisappearsfromthedisplayandisplacedinhistory.
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AdditionalfeaturesthatcanbeaccessedfromthemainscreenoftheiPadintheconcessionstandare:
• The HISTORYbuttonwhichenableslookupofpreviousorders.Thisfeaturehelpstoquicklyresolvediscrepanciesandmakerefundsifnecessary.
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• The MENUbuttonallowsaconcessionworkertoquicklymarkamenuitem“outofstock”sothatitemwillnolongershowupinTheSnackMonkeyapp.Thisisvery important ifaconcessionrunsoutofacertainitem.Itpreventsanappuserfrompurchasingandpayingfortheitem,onlytofindoutthevenuehasrunout,resultinginarefundandapotentiallyunhappycustomer.Thisfeaturealsomarkstheitemas“out”inthePOSandpreventsconcessionworkersfromsellingtheitemtowalk-upcustomers.
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• The LOCATIONSbuttonisusedtoturnavenue’sconcession(s)onandoff.Itisvery important for a venuetomarktheconcession“closed”whenitisdoneservingcustomers.Thispreventsanappuserfromaccessingthemenu,purchasing,andpayingforitemswhentheconcessionisnotopen.Itisalsoimportanttomarkaconcession“open”whentheconcessionisopen.Thiswillallowappuserstoorderfromthatconcession.
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• The INVENTORYbuttonallowsaconcessiontoperformasimplephysicalinventoryoftheproducts.Theinventoryscreendisplaysalltheitemsonaconcession’smenualongwiththecurrentcount.Onceaproductisselected,aworkercanmarktheproductcount“correct”orsimplyadjustthecountupordown.Typically,venuesrequireaphysicalinventorybeperformedatregularintervals-i.e.endofshift,endofday,orweekly.Themoreoftenthephysicalinventoriesareconducted,themoreaccuratethecountsandreportingwillbe.
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TheSnackMonkeyMOBILE APPisafreedownloadfromtheAppleAppStoreandtheGooglePlayStore.WhenacustomerdownloadsTheSnackMonkeymobileappandsetsupanaccount,theyareofferedtwouniqueoptions:
Concessionordering:• Customerscanaccessavenue’smenuandpurchaseitems,usingacreditcard,throughthemobileapp,
rightfromtheirseat.Oncetheorderisready,thecustomerreceivesatextmessage.Theycanwalkuptotheconcession,showthetextmessage,andreceivetheiritems.Nolines,nophysicalcontact.
Ticketpurchases:• Customerscanpurchaseticketstoenterthevenue,usingacreditcard,throughthemobileapp.Once
ticketsarepurchased,aQRcodeforeachticketwillshowupintheirappunder“mytickets”.Thecustomershowsthiscode(s)tothegateworkerwhoscansthecodeandredeemstheticket.OnceaQRticketisscanned,itcanneverbeusedagain.Preventingmultipleusesofthesameticketpurchase.Oncescanned,theQRticketdisappearsfromthecustomer’s“mytickets”screenontheapp.
• AconvenientuseoftheQRticketprocessispurchasingmultipleticketsatatime.Ifoneormoreof
acustomer’spartydoesnotshowuptothevenueatthesametime,thecustomersimplytakesascreenshotofoneoftheQRticketsandsendsittothepersonwhoislate,orearly.ThatpersonthenshowsthepicturetothegateworkerwhoscanstheQRcodeandredeemsthatticket.OncethatparticularQRcodeisscanned,itcannotbeusedagain.Thecodewillalsodisappearfromtheoriginalcustomer’s“mytickets”screenontheirapp.
• TheSnackMonkeyprovidesa“nocost”solutionforavenuetoscantickets.FromtheAdministrativeWebBack-Endtheadmincanselecttheoptiontoturnagateworker’sappintoascanner.Now,whentheworkeropensTheSnackMonkeyappontheirmobilephone,theysimplygoto“click”the“account”button.Atthebottomofthescreen,abuttonlabeled“gate”appears.Whentheworker“clicks”thisbutton,theirappbecomestheticketscanner.NoWiFioradditionalhardwarepurchaseisnecessary.Thisfunctiononlyworksintheappanddoesnotaffecttherestofthegateworker’smobilephone.TheadmincanturnthegateworkerfeatureonandoffintheAdministrativeWebBack-Endbyenteringthegateworkersphonenumber.
Page - 16EXAMPLE OF THE MOBILE APP CONCESSION ORDERING
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Page - 20EXAMPLE OF THE MOBILE APP TICKET PURCHASING
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Page - 25AFTER TICKET PURCHASE IS MADE, THE APP USER “CLICKS” THE “MY TICKETS” BUTTON
Page - 26A GATE WORKER “CLICKS” THE “ACCOUNT” BUTTON ON THEIR APP. THEY SEE A NEW
BUTTON CALLED “GATE.” ONCE THEY “CLICK” THAT BUTTON, THEY SEE THE OPTION TO SCAN
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What is Required?Internetconnection:
• TheSnackMonkeyisweb-basedsoftwarewithcloudstorage.Aconcessionmusthaveinternetaccess.ThiscanbeachievedwitheitheraWiFirouteroracellularhotspot-suchasaVerizonJetpack,etc.TheSnackMonkeydoesnotusemuchdata,soifavenuedoesnothaveWiFi,thehotspotoptioniscosteffectiveandhasbeenfoundtoworkverywell.Onlytheconcessionareawillneedinternetaccess.TherestofvenueiscoveredbyTheSnackMonkeyappusersontheirowndevices.Includingthegates.
Anaccountwithacreditcardprocessor:• Currently,TheSnackMonkeysoftwareworkswithStripecreditcardprocessing.Thevenuewillsetupitsown
Stripeaccountthatislinkedtoitsbankaccount.Theprocessisverysimpleand405Technologycanassistavenuewiththeprocessifneeded.OncethevenuehasitsownStripeaccount,405TechnologywilllinkTheSnackMonkeycreditcardprocessingscreentothevenue.Allcreditcardpurchases(physicalandmobile)processedthroughStripe,willenterintothevenue’sbankaccount.405TechnologyisinnowayaffiliatedwithStripe.Additionally,allcreditcardtransactionsthathappenthroughTheSnackMonkeyarehandledbyStripe.ThemoneyistransferredfromStripetothevenue’sbankaccount.TheSnackMonkey,nor405Technology,everhandleorreceiveanymoneyfromatransaction.Stripeofferstoolsandreportsforavenuetomonitorandmanageitscreditcardpaymentsandreceipts.
Hardware:• TheSnackMonkeysoftwarerequires,upto,4piecesofhardwareperconcession.Theseinclude:
• (2)iPads-OneforthePOSandonefortheOrderPicker• (2)iPadstand-upcases-Therightcaseprovidesprotectionandstabilitywhileinuse• (1)USB/Lightningdongle-ThisallowsthePOSiPadtostaypluggedintoapowersourceandplugaMagtek
creditcardreaderintoitatthesametime• (1)Magtekcreditcardreader-Thisallowsavenuetotakephysicalcreditcards,ifitchooses
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What Does it Cost?iPads:
• 405Technologycanassistavenueinfindingfairlylow-costiPadsthatwillworkwellwithTheSnackMonkey.Insomecases,thesecouldcostwellunder$200 each.
iPadstandupcases:• 405Technologycanassistavenueinfindingthecasesthathaveproventoworkthebestforthisapplication.
Theycantypicallybepurchasedfor$30.00 to $50.00/each.
USB/Lightningdongle:• 405Technologycanassistavenueinfindingthisdevicereasonablycheap.Theyareusually$30.00/each or less.
Magtekcreditcardreader:• 405Technologycanassistavenueinfindingthisdeviceforaround$50.00/each.
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MetalSigns:• 405TechnologyoffersmetalsignswithinformationandaQRcodetoassistcustomersindownloadingtheapp.
Thesecanbehunginvariousareastohelppromoteuseoftheapp.Thesearesoldatcostfor$15.00 each (picturedbelow)
Monkevthe SnackMonkevthe Snack
https://www.thesnackmonkey.com/download
Purchase tickets with your phoneDownload:
Monkevthe SnackMonkevthe Snack
https://www.thesnackmonkey.com/download
Tired of standing in line?Download:
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Stripe:• Stripecharges.30 cents per swipe, plus 2.9%.Ifavenuemakesa$5.00transaction,thatisa.44½cent
processingfee.Ifatransactionis$8.00,Stripewouldchargea.53centprocessingfee.Andsoonandsoforth.
405Technology:• 405Technologycharges5%ofallsales,creditcardandcash,foruseofTheSnackMonkey.Thismodelisbuilt
aroundyouthsportswhichareseasonal.Avenueonlypaysforthesoftwarewhenitismakingsales.Thevenuepaysnothingatanyothertime.
• 405Technologywillsendthevenueaninvoiceonceamonthfor5%ofthatmonth’ssales.
MostvenuesusingTheSnackMonkeyarecharginga$1.00creditcardconveniencefee.Thisworkswellforseveralreasons:
1. Customers areusedtopayingconveniencefeesatotherplacessuchasanATMorpurchasingeventticketsonline,etc.
2. Youthsportsvenuesarenotinclosecompetitionwithotherbusinesseswhenitcomestoconcessionsorticketsales.Unlikeagasstationorcoffeeshopwhereacustomercan,andwill,goacrossthestreetforabetterdeal,acustomeratayouthsportsvenueisnotlikelytoleavetogobuyfoodelsewhere.Youthsportsvenuesaremorelikeathemeparkormovietheaterinthatregard.
3. Mostyouthsportsvenuesarenon-profitsanddonotchargetax.Customersareusedtopayingmorethanthestickerpriceforanitemoncetaxisaddedon.Inthiscase,itisnottax,itisaconveniencefee.
4. A$1.00conveniencefeemakesthecreditcardprocessingandtheuseofTheSnackMonkeysoftwarefreetothevenueonallpurchasesupto$9.00.Onpurchasesunder$9.00,thevenuewillcollectalittleextraprofittohelpcovertheadditionalcostonpurchasesover$9.00andthe5%chargedforusingTheSnackMonkeysoftwareoncashpurchases.
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