ca county peer quality case review (insert review week dates)
Post on 13-Jan-2016
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CA COUNTY PEER QUALITY CASE
REVIEW(Insert Review Week Dates)
Introductions
• Your Name?
• Which County do you come from
and what is your position?
• One thing you want to do this week
while you are in Host County?
Welcome Address
Child Welfare
Probation
Agenda• Welcome• Overview of County• PQCR Process• Event Week Schedule• Introduction to the Tool• Lunch• Team Activity• Practicing & Debriefing the Interview• Summary and Wrap-up
Training Goals• Provide information regarding this week’s
work and purpose
• Provide an orientation on the PQCR process
• Develop a common understanding of the
desired outcomes for this week
• Develop effective working teams
• Practice interview and debriefing
• Create a safe and supportive interview
environment
Overview of CA County
• Demographics
• Child Welfare Services Operations
• Probation Juvenile Field Services
Operations
CA County Facts
• Interesting Demographics to help
acquaint peer reviewers to County
• Household Income
• Language Stats
• Ethnic Population Breakdown
CA County Facts
• Unique facts about Child Welfare in
County
• Unique facts about Probation in
County
Social Services Organization
Children & Family ServicesOperations
Regional Service ApproachSome Centralized Services
Emergency ResponseDependency Investigations
Continuing Services (FR/FR Units)Adoptions
Specialty Units (SEED)Other
Juvenile Probation Organization
Juvenile Probation Operations
• Intake• Investigation• Community Probation• High-Risk Caseload• Truancy Unit• Prevention Services• Home Supervision• Out-of-Home Placement• Family Preservation
Juvenile ProbationOut-Of-Home-Placement
• # of youth in
Placement
• Types of Offenses
PQCR Event Week What to Expect
• Day 1: TODAY!! Training
• Day 2-4: Tuesday through Thursday
are Interview days with a debrief
session at the end of each day.
• Day 5 (1/2 day): Final Debrief –
Reflection Session
Event Week Logistics
• Review Packet/Binder Material
• Confidentiality−Sensitive Documents
• Logistics−Room Locations−Interview Schedules−Daily Agenda
Peer Quality Case Review
• A process designed to learn how to
improve CWS and practices in CA
through an extensive examination of
County Child Welfare and Probation
practice.
What Is The PQCR?
• Conversation−Focused on one Outcome area−About Practice
• Interactive−Peers provide feedback
• No right or wrong answers
• Confidential
• Qualitative
What a PQCR is Not?
Audit
Case Conference
Time to Solve Problems
Personnel Evaluation
Focus Area Selection
Child WelfareTo Be Determined
ProbationTo Be Determined
California Department of Social Services
The Bigger Picture
SB2030
Accountable
FEDS
Outcomes
AB636
SB 2030 Federal CFSR
AB 636C-CFSR
STAKEHOLDER3YRS
Outcomes
California Outcomes & Accountability System
Identify Identify ChallengesChallenges
Identify Identify StrengthsStrengths
Duplicate services throughout the county and the state
Seek funds, resources, change practice, policy, etc.
Form a team
What is the PQCR Process?
Who Participates?
• County Child Welfare & Probation
• Supervisors, Probation Officers, Child
Welfare Workers
• Regional Training Academies/Consultants
• Community Partners, Juvenile Court
• Parents, Youth, Foster Families
• Peer County Reviewers
Interview Teams
• List Counties/Community Partners
participating in Review
Planning Committee
• Determines Focus Area
• Identifies and Invites Peer Counties
• Selects Cases
• Develops Interview & Focus Group Tools
• Conducts Mock Interviews
• Plans and supports PQCR Event Week
• Writes Final Report of Findings
Focus Area Selection Process
• Discuss methodology and how the
measure was chosen.
Case Selection Process
• Discuss how cases were selected for
both Child Welfare and Probation
Case Review Tools
Case Summary Tool
Interview Tool
Focus Group Guide
Debrief Tool
Debriefing Process• After the interview teams debrief and
log data from the interviews.
• At the end of each day all teams come together to identify trends in strengths and challenges.
• Reflections session held at week’s end to identify common trends and themes, and to reflect on the PQCR process.
PQCR Reflections Session
• The group comes back together
again to receive a draft of the report
and begin to consider next steps.
Post PQCR Event Week
1. Final report prepared
2. Submit report to the State
3. Incorporate findings in the Self
Assessment process.
4. Develop strategies for the System
Improvement Plan.
What We Have Learned• Counties have had positive experiences
−Partnership between State and County−Partnership between County and Community
Partners
• Interviews−Success is to focus on Practice−Not a fix, No judgments
• Goal – To learn about focus area and how
County practice influences outcomes.
MMMM—Lunch!
Introductions - The Story of Your Name
• Where does your name come from?
• Who named you?
• What is the story of your first name or middle
name?
• What's the story of your last name?
• And for the brave, how about that old high
school nickname of yours?−Please share as much or as little information as
you like.
Table Talk
• “How can this process really make a
difference to children, youth and
families in Host County?”
And
• “Why are we here and what can I
contribute to this process?”
Team Activities
Practicing the Interviews &
Debrief Process
Break
• See you in 15 minutes!
Observations from Interviews
Interviewees:
• How did you feel about the process?
• What type of atmosphere and
environment did the interviews create?
• Did you feel comfortable responding to
the questions?
• What might the team have done to
improve the interview process for you?
Observations from InterviewsReview Teams:
• What worked well in the interview
process?
• What was difficult or challenging?
• What would you do differently?
• How was using the tool?
Creating a Supportive Environment
• What specific actions will the team
take to establish a positive
atmosphere and promote honest
and open dialogue?
• What will make the interview
process successful?
QUESTIONS/DISCUSSION
PQCR InformationOnline at the California Social Work Education Center website
http://calswec.berkeley.edu/CalSWEC/CCFSR1.html
PQCR Co-Chairs
Probation CDSS
Child Welfare
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