centurylinks managed office

© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of

CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink

may change or cancel services or substitute similar services at its sole discretion without notice.

CenturyLink® Managed Office

Y O U R O N E T U R N K E Y M A N A G E D C O M M U N I C AT I O N S S O L U T I O N

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Most companies today lack the internal resources

to manage their communications.

1Source: CenturyLink focus group, November, 2012.

RESOURCES / ENTIRE COMPANY

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Yet, they have to cut costs, increase

productivity, and remain competitive!

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SO HOW ARE BUSINESSES LIKE YOURS

meeting their

communication needs & improving effieciency?

They turn to an EXTERNAL

communications provider

for managing their

office communications…

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Managed Services Can Help You:

• Simplify communications

• Increase flexibility

• Improve performance

• Keep technology current

• Provide overall savings

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Did You Know?

Did you know that 46% of managed IT service users

have cut their annual IT costs by 25% or more?

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All You Have to Do Is…

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…we provide

and manage

everything else.

…plug in your

computer…

It’s really that simple.

We extend our best-in-class network

into your business, manage your

communications, and you get the

benefits of a truly managed solution.

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The Benefits

NO hardware or software to buy.

NO outdated technology.

NO complex pricing.

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YOU JUST GET THE BENEFITS OF IMPROVED BUSINESS OPERATIONS.

The Bundle

CenturyLink Managed Office bundles data, voice, and core business

applications with end-to-end management.

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MANAGED APPS

• Email, collaboration and

productivity with Microsoft

Office 365

• The latest security

• Cloud backup

• Web presence

MANAGED DATA

• Data connection

• Internet or Enhanced Port

• ADTRAN wireless

access point

• ADTRAN routers and switches

MANAGED VOICE

• Hosted VoIP via the BroadSoft

platform

•Polycom phones

Managed Data

Managed Office includes your data connection

to the CenturyLink IP/MPLS network.

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Connection type and bandwidth options available:

•DS1: 2xDS1, 3xDS1 or 4xDS1

•IP/ethernet: 3Mbps, 5Mbps, 7Mbps, 9Mbps, 10–100Mbps (in 10Mbps-increments), 200Mbps, 300Mbps, 400Mbps,

500Mbps, and 1Gbps (in select areas)

• Your choice of connection type and bandwidth

• Single site includes Internet Port

• Multisite includes Enhanced Port

• Quality of service (QoS), which prioritizes voice traffic

over data for crystal clear calls

Managed Voice

Powered by CenturyLink® Hosted VoIP,

and includes IP phones and installation.

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PHONE

NUMBERS

• A single dial plan for your entire company, even if you’re geographically distributed or have no primary

office

• Use your home or mobile phone and get the same calling features as if you were in the office

• Unlimited local calling and on-net domestic long distance

PORTALS &

TOOLBAR

• Includes online portals for administrators and users with access to phone features and settings

• There is a special Receptionist web console that combines the receptionist IP phone with a choose-

and-click operator interface on a PC, making it easy for a receptionist to direct calls to staff, wherever

they may be

• A toolbar that easily enables or disables mobility features, helps you and your employees take

advantage of click-to-dial functionality, and manage calls directly from your desktop

FEATURES • Allows you to retrieve voicemail messages through your phone, by email, or through the user portal

(unified messaging)

EQUIPMENT • There is no capital expense for on-site hardware and maintenance

Managed Apps

Managed Office comes with software to run

everything from email, to data backup, and security.

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CLOUD BACKUP, SECURITY

& WEB PRESENCEMESSAGING & COLLABORATION

Online data backup for PCs and Laptops

(25GB per seat)

Email protection and continuity

End-point protection for PCs and laptops

Spam and malware protection

1 Microsoft® Office 365 Business Essential license

(online version) which includes:

Microsoft® Exchange Online email boxes

(50GB mailbox)

Microsoft® Lync Online for web conferencing,

presence and Instant Messenger

Microsoft® SharePoint® Online

(10GB shared, plus 500MB per seat)

Microsoft® Office Online

(create/edit Excel, PowerPoint and Word

via a browser)

Domain name registration and transfer

Email archiving, encryption and protection

OneDrive for Business (1TB of personal online

document storage per user)

Full dedicated support

But, businesses like yours need more, so

we’ve also included fully dedicated support with:

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• End-to-end project management

• Onsite installation

• User training

• Dedicated technical assistance center (TAC)

• 24/7 solutions support

We

DESIGN,

INSTALL,

OPERATE,

UPDATE

& MANAGE…

…so you don’t have to.

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When you work with CenturyLink, you can…

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Ensure you’re secure

Eliminate inefficiencies

YOUR BUSINESSSo you can focus on what’s core

© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of

CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink

may change or cancel services or substitute similar services at its sole discretion without notice.18

Are you ready?

T O H AV E M A N A G E D O F F I C E W O R K F O R Y O U R B U S I N E S S ?

APPENDIX

PRODUCT DETAIL

Managed Office Essentials

CenturyLink Managed Office Essentials bundles

only data and voice service with end-to-end management.

MANAGED DATA

• Data connection

• Internet or Enhanced Port

• ADTRAN wireless

access point

• ADTRAN routers and switches

MANAGED VOICE

• Hosted VoIP via the BroadSoft

platform

•Polycom phones

Managed Data

Managed Office includes your data connection

to the CenturyLink IP/MPLS network.

21

Connection type and bandwidth options available:

•DS1: 2xDS1, 3xDS1 or 4xDS1

•IP/ethernet: 3Mbps, 5Mbps, 7Mbps, 9Mbps, 10–100Mbps (in 10Mbps-increments), 200Mbps, 300Mbps, 400Mbps,

500Mbps, and 1Gbps (in select areas)

• Your choice of connection type and bandwidth

• Single site includes Internet Port

• Multisite includes Enhanced Port

• Quality of service (QoS), which prioritizes voice traffic

over data for crystal clear calls

Managed Voice

Powered by CenturyLink® Hosted VoIP,

and includes IP phones and installation.

22

PHONE

NUMBERS

• A single dial plan for your entire company, even if you’re geographically distributed or have no primary

office

• Use your home or mobile phone and get the same calling features as if you were in the office

• Unlimited local calling and on-net domestic long distance

PORTALS &

TOOLBAR

• Includes online portals for administrators and users with access to phone features and settings

• There is a special Receptionist web console that combines the receptionist IP phone with a choose-

and-click operator interface on a PC, making it easy for a receptionist to direct calls to staff, wherever

they may be

• A toolbar that easily enables or disables mobility features, helps you and your employees take

advantage of click-to-dial functionality, and manage calls directly from your desktop

FEATURES • Allows you to retrieve voicemail messages through your phone, by email, or through the user portal

(unified messaging)

EQUIPMENT • There is no capital expense for on-site hardware and maintenance

Full Dedicated Support

But, businesses like yours need more, so

we’ve also included fully dedicated support with:

23

• End-to-end project management

• Onsite installation

• User training

• Dedicated technical assistance center (TAC)

• 24/7 solutions support

Hosted VoIP Administrator Portal

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Hosted VoIP Administrator Portal

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• User Administration—manage users,

modify user features, bulk upload users

• Manage Services—manage auto attendant,

hunt groups, hold music and set group

schedules

• Portal Administration—manage sub-

administrators

• Inventory—monitor order status and

product availability

Hosted VoIP End-User Portal

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Hosted VoIP End-User Portal

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• Call Logs—review logs of missed, answered, and outgoing calls

• Call Features—manage call and privacy settings, find me/follow me, etc.

• Virtual Desk—manage settings for working remotely and set distinctive rings

• Voicemail—manage messages, greetings, and mailbox settings

• Contacts—manage personal contacts and call contacts directly from list

• Profile & Settings—manage user profile, password, and 911 location

Hosted VoIP Toolbar

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• Integrates with your IP phone, Outlook, and browser (IE or Firefox)

• Updates automatically as you make changes in the end user portal

• Allows you to:– Click to dial (from speed dial, or personal or enterprise directories)

– Enable/disable features such as call forwarding, do not disturb, and sequential/simultaneous ring

– Answer, transfer, and disconnect calls, place calls on hold, view call history, etc.