centurylinks managed office
TRANSCRIPT
© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of
CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink
may change or cancel services or substitute similar services at its sole discretion without notice.
CenturyLink® Managed Office
Y O U R O N E T U R N K E Y M A N A G E D C O M M U N I C AT I O N S S O L U T I O N
cp141565 3/15
Most companies today lack the internal resources
to manage their communications.
1Source: CenturyLink focus group, November, 2012.
RESOURCES / ENTIRE COMPANY
3
Yet, they have to cut costs, increase
productivity, and remain competitive!
4
SO HOW ARE BUSINESSES LIKE YOURS
meeting their
communication needs & improving effieciency?
They turn to an EXTERNAL
communications provider
for managing their
office communications…
5
Managed Services Can Help You:
• Simplify communications
• Increase flexibility
• Improve performance
• Keep technology current
• Provide overall savings
6
Did You Know?
Did you know that 46% of managed IT service users
have cut their annual IT costs by 25% or more?
7
All You Have to Do Is…
8
…we provide
and manage
everything else.
…plug in your
computer…
It’s really that simple.
We extend our best-in-class network
into your business, manage your
communications, and you get the
benefits of a truly managed solution.
9
The Benefits
NO hardware or software to buy.
NO outdated technology.
NO complex pricing.
10
YOU JUST GET THE BENEFITS OF IMPROVED BUSINESS OPERATIONS.
The Bundle
CenturyLink Managed Office bundles data, voice, and core business
applications with end-to-end management.
11
MANAGED APPS
• Email, collaboration and
productivity with Microsoft
Office 365
• The latest security
• Cloud backup
• Web presence
MANAGED DATA
• Data connection
• Internet or Enhanced Port
• ADTRAN wireless
access point
• ADTRAN routers and switches
MANAGED VOICE
• Hosted VoIP via the BroadSoft
platform
•Polycom phones
Managed Data
Managed Office includes your data connection
to the CenturyLink IP/MPLS network.
12
Connection type and bandwidth options available:
•DS1: 2xDS1, 3xDS1 or 4xDS1
•IP/ethernet: 3Mbps, 5Mbps, 7Mbps, 9Mbps, 10–100Mbps (in 10Mbps-increments), 200Mbps, 300Mbps, 400Mbps,
500Mbps, and 1Gbps (in select areas)
• Your choice of connection type and bandwidth
• Single site includes Internet Port
• Multisite includes Enhanced Port
• Quality of service (QoS), which prioritizes voice traffic
over data for crystal clear calls
Managed Voice
Powered by CenturyLink® Hosted VoIP,
and includes IP phones and installation.
13
PHONE
NUMBERS
• A single dial plan for your entire company, even if you’re geographically distributed or have no primary
office
• Use your home or mobile phone and get the same calling features as if you were in the office
• Unlimited local calling and on-net domestic long distance
PORTALS &
TOOLBAR
• Includes online portals for administrators and users with access to phone features and settings
• There is a special Receptionist web console that combines the receptionist IP phone with a choose-
and-click operator interface on a PC, making it easy for a receptionist to direct calls to staff, wherever
they may be
• A toolbar that easily enables or disables mobility features, helps you and your employees take
advantage of click-to-dial functionality, and manage calls directly from your desktop
FEATURES • Allows you to retrieve voicemail messages through your phone, by email, or through the user portal
(unified messaging)
EQUIPMENT • There is no capital expense for on-site hardware and maintenance
Managed Apps
Managed Office comes with software to run
everything from email, to data backup, and security.
14
CLOUD BACKUP, SECURITY
& WEB PRESENCEMESSAGING & COLLABORATION
Online data backup for PCs and Laptops
(25GB per seat)
Email protection and continuity
End-point protection for PCs and laptops
Spam and malware protection
1 Microsoft® Office 365 Business Essential license
(online version) which includes:
Microsoft® Exchange Online email boxes
(50GB mailbox)
Microsoft® Lync Online for web conferencing,
presence and Instant Messenger
Microsoft® SharePoint® Online
(10GB shared, plus 500MB per seat)
Microsoft® Office Online
(create/edit Excel, PowerPoint and Word
via a browser)
Domain name registration and transfer
Email archiving, encryption and protection
OneDrive for Business (1TB of personal online
document storage per user)
Full dedicated support
But, businesses like yours need more, so
we’ve also included fully dedicated support with:
15
• End-to-end project management
• Onsite installation
• User training
• Dedicated technical assistance center (TAC)
• 24/7 solutions support
We
DESIGN,
INSTALL,
OPERATE,
UPDATE
& MANAGE…
…so you don’t have to.
16
When you work with CenturyLink, you can…
17
Ensure you’re secure
Eliminate inefficiencies
YOUR BUSINESSSo you can focus on what’s core
© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo and certain CenturyLink product names are the property of
CenturyLink. All other marks are the property of their respective owners. Services not available everywhere. Business customers only. CenturyLink
may change or cancel services or substitute similar services at its sole discretion without notice.18
Are you ready?
T O H AV E M A N A G E D O F F I C E W O R K F O R Y O U R B U S I N E S S ?
APPENDIX
PRODUCT DETAIL
Managed Office Essentials
CenturyLink Managed Office Essentials bundles
only data and voice service with end-to-end management.
MANAGED DATA
• Data connection
• Internet or Enhanced Port
• ADTRAN wireless
access point
• ADTRAN routers and switches
MANAGED VOICE
• Hosted VoIP via the BroadSoft
platform
•Polycom phones
Managed Data
Managed Office includes your data connection
to the CenturyLink IP/MPLS network.
21
Connection type and bandwidth options available:
•DS1: 2xDS1, 3xDS1 or 4xDS1
•IP/ethernet: 3Mbps, 5Mbps, 7Mbps, 9Mbps, 10–100Mbps (in 10Mbps-increments), 200Mbps, 300Mbps, 400Mbps,
500Mbps, and 1Gbps (in select areas)
• Your choice of connection type and bandwidth
• Single site includes Internet Port
• Multisite includes Enhanced Port
• Quality of service (QoS), which prioritizes voice traffic
over data for crystal clear calls
Managed Voice
Powered by CenturyLink® Hosted VoIP,
and includes IP phones and installation.
22
PHONE
NUMBERS
• A single dial plan for your entire company, even if you’re geographically distributed or have no primary
office
• Use your home or mobile phone and get the same calling features as if you were in the office
• Unlimited local calling and on-net domestic long distance
PORTALS &
TOOLBAR
• Includes online portals for administrators and users with access to phone features and settings
• There is a special Receptionist web console that combines the receptionist IP phone with a choose-
and-click operator interface on a PC, making it easy for a receptionist to direct calls to staff, wherever
they may be
• A toolbar that easily enables or disables mobility features, helps you and your employees take
advantage of click-to-dial functionality, and manage calls directly from your desktop
FEATURES • Allows you to retrieve voicemail messages through your phone, by email, or through the user portal
(unified messaging)
EQUIPMENT • There is no capital expense for on-site hardware and maintenance
Full Dedicated Support
But, businesses like yours need more, so
we’ve also included fully dedicated support with:
23
• End-to-end project management
• Onsite installation
• User training
• Dedicated technical assistance center (TAC)
• 24/7 solutions support
Hosted VoIP Administrator Portal
24
Hosted VoIP Administrator Portal
25
• User Administration—manage users,
modify user features, bulk upload users
• Manage Services—manage auto attendant,
hunt groups, hold music and set group
schedules
• Portal Administration—manage sub-
administrators
• Inventory—monitor order status and
product availability
Hosted VoIP End-User Portal
26
Hosted VoIP End-User Portal
27
• Call Logs—review logs of missed, answered, and outgoing calls
• Call Features—manage call and privacy settings, find me/follow me, etc.
• Virtual Desk—manage settings for working remotely and set distinctive rings
• Voicemail—manage messages, greetings, and mailbox settings
• Contacts—manage personal contacts and call contacts directly from list
• Profile & Settings—manage user profile, password, and 911 location
Hosted VoIP Toolbar
28
• Integrates with your IP phone, Outlook, and browser (IE or Firefox)
• Updates automatically as you make changes in the end user portal
• Allows you to:– Click to dial (from speed dial, or personal or enterprise directories)
– Enable/disable features such as call forwarding, do not disturb, and sequential/simultaneous ring
– Answer, transfer, and disconnect calls, place calls on hold, view call history, etc.