change enablement

© 2016 Rightpoint. All Rights Reserved.

Change Enablement for aDigital Workspace

WEBINAR WITH RIGHTPOINT AND FOLEY & LARDNER LLP

© 2016 Rightpoint. All Rights Reserved.

Agenda

1. Introduction (10 min)

2. Enabling change for a digital workspace (10 min)

3. Project Spotlight: FOLEY@Work (20 min)

4. Q & A (15 min)

5. Closing (5 min)

© 2016 Rightpoint. All Rights Reserved.

Melissa LeffinRightpointSenior Change Enablement Consultant

Who we are

Carlee WolfeRightpointChange Enablement Lead

Charlotte LogulloFoley & Lardner LLPDirector, Practice & Client Solutions

Karina WillesFoley & Lardner LLPSenior Project Manager

© 2016 Rightpoint. All Rights Reserved.

Today’s objectiveThis session is intended to be educational, not a sales pitch.

We hope that you leave today’s webinar with a better understanding of how to enable change for a digital workspace project.

© 2016 Rightpoint. All Rights Reserved.

Enabling Change for a Digital Workspace

RIGHTPOINT

Place ImageHere

A digital workspace is not (just) a technology project.

Place ImageHere

It is about employee engagement and productivity…

Place ImageHere

…to drive collaboration and knowledge sharing.

© 2016 Rightpoint. All Rights Reserved.

A great solution or strategy is not enough.

Humans need: Information – The vision is relevant and

value is understood. Support – Individuals feel a part of the

change and are empowered to own the solution.

Encouragement – “Walk the talk” culture is encouraged, realized and built into the environment.

Change Enablement

EncouragementInformation

Engagement.Adoption.

SUCCESS.

Support

© 2016 Rightpoint. All Rights Reserved.

The big question…How can you enable the change and outcomes that you want to achieve with your digital workspace?

Foster AlignmentCreate and share an empowering vision for the digital workspace that is understood and valued across the organization.Assess culture and stakeholders for impact and change readiness.

Ready the OrganizationBuild confidence and trust with everyone impacted (big or small) by the digital workspace.Enable individuals and teams to take on the change by solving for their specific barriers, concerns, and needs.

© 2016 Rightpoint. All Rights Reserved.

The big question…How can you enable the change and outcomes that you want to achieve with your digital workspace?

Take the First StepMinimize the change impact of the digital workspace by making the first move when the organization is ready. Educate and engage stakeholders early and often.Empower the organization to own the change.

Continue the JourneyMeasure along the way.Keep the vision front of mind to constantly make progress.Adjust approach and tactics based on progress and feedback.Focus on driving key measures.

© 2016 Rightpoint. All Rights Reserved.

© 2016 Rightpoint. All Rights Reserved.

How we got from here…

© 2016 Rightpoint. All Rights Reserved.

To here…

• Personalized Communication Hub• Social Intranet• Aggregated News Content• Customized My Work Page• Dynamic Client and Matter Pages • Integrated Firm Applications• Responsive Mobile-friendly

© 2016 Rightpoint. All Rights Reserved.

FOLEYNet13 years old in Intranet years.

No longer supported by the vendor

Lots of outdated informationIneffective

© 2016 Rightpoint. All Rights Reserved.

FOLEY @Work Project Overview• Lots of stops and starts• Requirements gathering

• Vendor selection• Working with Rightpoint

© 2016 Rightpoint. All Rights Reserved.

Change Objectives – How we met them Identified the importance of change management to the overall project: • Stakeholder Matrix• Held Monthly Stakeholder Briefings• Enlisted Content Managers/Owners• Engaged Champions• Established Governance Steering Committee

© 2016 Rightpoint. All Rights Reserved.

Personalized “My Work” Page

© 2016 Rightpoint. All Rights Reserved.

Client Page

Matter financial summary

Recent documents

Client news feed

© 2016 Rightpoint. All Rights Reserved.

Learned Along the Way• Executive briefings: Effective but time-

consuming and difficult to schedule• Champion engagement: Early and often• Training: Is necessary• Communications: Address questions and

feedback daily• Call out key platform features to users• Build the brand with pre-announcements and

awareness campaigns• Everyone loves email after all – changing

slowly

© 2016 Rightpoint. All Rights Reserved.

Key Wins• Content is well managed and up-to-

date

• Enhanced capabilities for content managers

• Increased collaboration through knowledge sharing across offices and practice areas

• Improved visibility to skills and expertise

© 2016 Rightpoint. All Rights Reserved.

Key Wins• Decreased reliance on email to

communicate and share information

• Improved visibility to news from various offices and practice areas

• Increased self-service features for firm members

• Access anywhere at anytime onany device

© 2016 Rightpoint. All Rights Reserved.

Key Drivers

The firm’s strategic objectives:Create a Business Development Culture

Innovate

Become a Best Place to Work

© 2016 Rightpoint. All Rights Reserved.

Choice of technology platform – SharePoint

Key Drivers

© 2016 Rightpoint. All Rights Reserved.

Key Drivers

Active and ongoing engagement with content managers

© 2016 Rightpoint. All Rights Reserved.

Key DriversObtaining buy-in from firmLeadershipTaking both top-down and bottom-up approaches

© 2016 Rightpoint. All Rights Reserved.

Our Journey – Where are we nowLaunching new features almost monthlyPolicy CenterQuick DirectoryCity Guides

© 2016 Rightpoint. All Rights Reserved.

Our Journey – Where are we nowDown from daily communications to bi-weeklyChanging communication stylePracticing what we preachGetting away from email

© 2016 Rightpoint. All Rights Reserved.

Our Journey– Where are we nowCollaborationContent sharing – Publish once. Share to many. Visual engagement - Pictures often speak louder that words

© 2016 Rightpoint. All Rights Reserved.

Q & A

© 2016 Rightpoint. All Rights Reserved.

Closing• Enabling change is essential to any digital workspace or

intranet project• While change programs do take time and investment, there are

some quick wins that you start doing today: Assess the impact of the change Determine the organization’s readiness Identify key stakeholders and start planning for how to engage them Stakeholder briefings to get alignment across the organization

© 2016 Rightpoint. All Rights Reserved.

ClosingWe hope that you are leaving today with a better understanding of how to enable change for a digital workspace at your organization.

For more information or to continue the conversation, please reach out to Melissa Leffin (mleffin@rightpoint.com) or Carlee Wolfe (cwolfe@rightpoint.com).

We would love to hear from you!

Thanks.