cieh level 2 cieh level 2 award in conflict resolution and...
Post on 07-Jun-2020
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Workplace violence
“
Any incident in which a person is abused,
threatened or assaulted in circumstances
relating to their work”
Health and Safety Executive
Low morale
High absenteeism
Physical pain
Mental pain
Stress
High turnover of employees
•
•
•
• –
• –
• Defuse
• Remove the emotion
• Understand the facts
•
• Convey positive signals
• Manage dynamically
• Take control
•
•
•
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