cloud technology: why contact centers are plugging in

TMTM

Hosted and cloud-based contact center solutions are growing at 11.6% per year Premise systems

are seeing only6.1% growth

TECHNOLOGYCLOUDHow more businesses are

Source: The CIO 2012 GlobalCloud Computing Survey

Of organizations surveyed:

30% are currently using a

cloud-based contactcenter application

Another 25% plan to deploy in the next 18 months

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Reach for BLUE SKIES:

Top Business Drivers

Increasing MIGRATION to the Cloud

Source: Cloud Innovation Study:IT as a Service, July 2012, CIO

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92% 63%

“It’s a priority”

“It’s a HIGH PRIORITY”

Expenses are moving from CAP-EX... to OP-EX!

plugging inplugging in

Source: Frost & Sullivan

Business Agility

ITProductivity

Capacity & Availability

(49%)

(48%)

(44%)

ITManagement

Costs

of Cloud Initiatives

IT Infrastructure

Costs

(44%)

(41%)