cloud technology: why contact centers are plugging in
DESCRIPTION
As more businesses look for innovative solutions to satisfy growing demands on existing resources, many are considering cloud and hybrid solutions - and for good reason. This infographic shows many of reasons these trends are taking off and why the cloud might be the right fit for your organization. Learn more about Aspect's cloud solutions at www.zipwire.com and www.aspect.comTRANSCRIPT
TMTM
Hosted and cloud-based contact center solutions are growing at 11.6% per year Premise systems
are seeing only6.1% growth
TECHNOLOGYCLOUDHow more businesses are
Source: The CIO 2012 GlobalCloud Computing Survey
Of organizations surveyed:
30% are currently using a
cloud-based contactcenter application
Another 25% plan to deploy in the next 18 months
See how we’re making it easy to deliver remarkable customer experiences.
Every time.
Enter new markets more rapidlyAdapt more rapidly to growth needs
Seek out innovation with lower risk
Build new business modelsTap into new revenue streams
Reach for BLUE SKIES:
Top Business Drivers
Increasing MIGRATION to the Cloud
Source: Cloud Innovation Study:IT as a Service, July 2012, CIO
Find out more at zipwire.aspect.com
92% 63%
“It’s a priority”
“It’s a HIGH PRIORITY”
Expenses are moving from CAP-EX... to OP-EX!
plugging inplugging in
Source: Frost & Sullivan
Business Agility
ITProductivity
Capacity & Availability
(49%)
(48%)
(44%)
ITManagement
Costs
of Cloud Initiatives
IT Infrastructure
Costs
(44%)
(41%)