club zero

CLUB ZEROBy Alyson Alerding & Mary Thomas

CLUB ZEROAlyson AlerdingRegional Property Manager, Kirkpatrick Mgmt.

Mary ThomasDirector of Training & Compliance, Kirkpatrick Mgmt.

What is club zero?

It is an exclusive club for those who obtained zero vacancies, zero delinquencies and zero work orders

Employee Motivation

Show employees the job is worth it

Create a positive work environment

Communicate Empower the staff

Encourage your staff to be involved in MAHC, NAHC and Apartment Association

Recognize a job well done

Employee Motivation

Recognition Employee of the

year Curb appeal award Perfect Attendance Club Zero

Zero Delinquencies

Zero Delinquencies Have 2 types of payment

agreements Pay Agreement limitations Post card reminders Multiple Reminders

Contest No partial Payments Stick to Delinquency Policy Get rid of Excuses One time late fee waiver

Zero Delinquencies

Post Card Reminder

EA

RLY

BIR

D

Finders Fee Virtual Tour Free Advertising- & Craigslist

Word of Mouth

Zero Vacancies

Member retention Pre-qualify applicants Shop your competitors Vacant Unit Binder

Zero Vacancies

Vacant Unit Sales Binder

Flyers Floor Plans Amenities Property Activities-picnics,

crime watch program etc Shopping School District

Vacant Unit Sales Binder

Flyers

Floors Plans

Furnished Home

Unfurnished Home

Playgrounds

Clubhouse/Community Room

Laundry Facility

Zero Work Orders Preventative Maintenance Remove duplicate work

orders Call Vendors until supplies

are received

Benefits Competition Bragging Rights Build member

communication Concentrate on Staff Training

Benefits Build Waitlist Former Member Collections Concentrate on Preventative

Maintenance Increase in Cash Flow Eliminates late fees

This presentation will be available on our website at

www.ekirkpatrick.com