club zero
DESCRIPTION
Employee motivationTRANSCRIPT
CLUB ZEROBy Alyson Alerding & Mary Thomas
CLUB ZEROAlyson AlerdingRegional Property Manager, Kirkpatrick Mgmt.
Mary ThomasDirector of Training & Compliance, Kirkpatrick Mgmt.
What is club zero?
It is an exclusive club for those who obtained zero vacancies, zero delinquencies and zero work orders
Employee Motivation
Show employees the job is worth it
Create a positive work environment
Communicate Empower the staff
Encourage your staff to be involved in MAHC, NAHC and Apartment Association
Recognize a job well done
Employee Motivation
Recognition Employee of the
year Curb appeal award Perfect Attendance Club Zero
Zero Delinquencies
Zero Delinquencies Have 2 types of payment
agreements Pay Agreement limitations Post card reminders Multiple Reminders
Contest No partial Payments Stick to Delinquency Policy Get rid of Excuses One time late fee waiver
Zero Delinquencies
Post Card Reminder
EA
RLY
BIR
D
Finders Fee Virtual Tour Free Advertising- & Craigslist
Word of Mouth
Zero Vacancies
Member retention Pre-qualify applicants Shop your competitors Vacant Unit Binder
Zero Vacancies
Vacant Unit Sales Binder
Flyers Floor Plans Amenities Property Activities-picnics,
crime watch program etc Shopping School District
Vacant Unit Sales Binder
Flyers
Floors Plans
Furnished Home
Unfurnished Home
Playgrounds
Clubhouse/Community Room
Laundry Facility
Zero Work Orders Preventative Maintenance Remove duplicate work
orders Call Vendors until supplies
are received
Benefits Competition Bragging Rights Build member
communication Concentrate on Staff Training
Benefits Build Waitlist Former Member Collections Concentrate on Preventative
Maintenance Increase in Cash Flow Eliminates late fees
This presentation will be available on our website at
www.ekirkpatrick.com