Download - Club zero
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CLUB ZEROBy Alyson Alerding & Mary Thomas
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CLUB ZEROAlyson AlerdingRegional Property Manager, Kirkpatrick Mgmt.
Mary ThomasDirector of Training & Compliance, Kirkpatrick Mgmt.
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What is club zero?
It is an exclusive club for those who obtained zero vacancies, zero delinquencies and zero work orders
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Employee Motivation
Show employees the job is worth it
Create a positive work environment
Communicate Empower the staff
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Encourage your staff to be involved in MAHC, NAHC and Apartment Association
Recognize a job well done
Employee Motivation
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Recognition Employee of the
year Curb appeal award Perfect Attendance Club Zero
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Zero Delinquencies
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Zero Delinquencies Have 2 types of payment
agreements Pay Agreement limitations Post card reminders Multiple Reminders
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Contest No partial Payments Stick to Delinquency Policy Get rid of Excuses One time late fee waiver
Zero Delinquencies
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Post Card Reminder
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EA
RLY
BIR
D
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Finders Fee Virtual Tour Free Advertising- & Craigslist
Word of Mouth
Zero Vacancies
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Member retention Pre-qualify applicants Shop your competitors Vacant Unit Binder
Zero Vacancies
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Vacant Unit Sales Binder
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Flyers Floor Plans Amenities Property Activities-picnics,
crime watch program etc Shopping School District
Vacant Unit Sales Binder
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Flyers
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Floors Plans
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Furnished Home
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Unfurnished Home
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Playgrounds
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Clubhouse/Community Room
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Laundry Facility
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Zero Work Orders Preventative Maintenance Remove duplicate work
orders Call Vendors until supplies
are received
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Benefits Competition Bragging Rights Build member
communication Concentrate on Staff Training
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Benefits Build Waitlist Former Member Collections Concentrate on Preventative
Maintenance Increase in Cash Flow Eliminates late fees
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This presentation will be available on our website at
www.ekirkpatrick.com