collaborating in the cloud with lync

The world has changed?

Work has changed?

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Technology has changed?

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Communication has changed?

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The way we work at the

office has changed?

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The office has changed?

One thing that hasn’t changed:

do more with less and faster?

The

PROBLEM

Competition

11

View _Allen_'s map

Taken in Paris, Ile-de-France (See more photos or videos here)

48°51' 58" N, 2°19' 30" E48.8660452.32488

How do you escape the Red Ocean?

Commoditisation

Cost of doing business

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Discounting our best resources

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Managing the inevitable

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Disruptive change

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The world has changed

Questions?

Two

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1. Reality or illusion?

2. Opportunity or threat?

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Is this going to be

Small hint!

Game-Changer

The Game

The Game

Game Changer

Customers Economy

Cloud Services

New

Collaboration

Technology

The

PROBLEM

29

View _Allen_'s map

Taken in Paris, Ile-de-France (See more photos or videos here)

48°51' 58" N, 2°19' 30" E48.8660452.32488

How do you escape the Red Ocean?

The

SOLUTION

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Starts here

The real office

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The mobile office

Give people the

tools they need

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or they will use their own

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Today’s Office worker

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Today’s Office

New ways of Communicating

Information

New ways of consuming and sharing

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New ways of communicating

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Communicating on the go

Tomorrow’s office worker

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Tomorrow’s office worker

COLLABORATION Enterprise

Enablement

Prototype of Enterprise

Collaboration Enablement

A journey into the unknown

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Get it right

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Get it wrong

You feel like this?

Help! Where do I start?

erent f

dif think

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A fresh perspective

Collaboration as a Competitive Advantage 3

What can Lync do for you? 2

What is Lync? 1

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Lync is the BIG opportunity

Opportunity calibration

Ease Deployment

Adopt Quickly

Reduce Costs Reduce

costs

Adopt

quickly

Ease

deployment

Communications Enabling Business Processes Ease

deploy

ment

E

E

E

E

PC Mac Browser Mobile Desk Phones

Unified user experience

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Collaboration as a Competitive Advantage 3

What can Lync do for you? 2

What is Lync? 1

Success Customer

Stories

“Fastest take up of any

product we’ve ever

deployed. 60% of people

were using it within 24

hours of that tool landing

on their desktop. We put it

across 32,000 people in a

couple of weeks. There

were no compatibility

issues, there were no

scalability issues; it just

worked!”

– Mark Griffith, Head of Workplace

Technologies,

Commonwealth Bank of Australia

Adopt

quickly

Lower real estate and facility costs and reduce environmental

impact

“The implementation of the

Sprint Mobile Workforce

[supported by Lync] has

resulted in over $30 million

a year in net savings, simply

because we need less

square footage.”

– Scott Woodrome, Manager of Real Estate and Facilities,

Sprint

Reduce

costs

“Having Microsoft Lync on

the Windows Phone has

helped the workforce here

be more productive. I’d say,

in general, around 70-80

percent.”

– John Waterworth,

Senior Network Engineer,

Lionbridge

Market study

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Eliminating barriers to adoption

Collaboration as a Competitive Advantage 3

What can Lync do for you? 2

What is Lync? 1

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How we work has changed

C o - C r e a t e Brainstorm, learn, create

Share, contribute, improve

Chat, talk, exchange information and ideas

• Efficiency, productivity, creativity, innovation • Effectiveness, more desired outcomes • Motivated, Engaged and Energised • Sense of satisfaction, contribution, feel valued • Maximise Discretionary effort • Sense of purpose, meaning and fulfilment

Connect

Communicate

Collaborate

Presence, click to connect, anytime/anywhere

“Every battle is won_ before it is fought.”

Sun Tzu 544 - 496 BC

to TRANSFORM

How can you use

your Business?

Collaboration

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Basic Product/Service: • Technology • Price performance • Product quality

E2E Customer Experience: • People • Perceived value • High touch • Exceed customer expectations • Delight and astound customers

Basic Product/Service

Support & Services

E2E Customer Experience

Differentiation: 3 Levels of Perceived Value

1

2

3

Basic Product/Service

Your

Business

Support & Services: • Levels of support • Quality of service • Systems • Processes

Differentiation happens

at Level 2 and Level 3

before You have to

CHANGE

You still feel like this?

“Do I really need this?

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Delaying adoption puts

your business at risk!

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“When the rate of change externally is greater than the rate of change internally, you have a problem.”

- Jack Welch

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External speed of change

Internal speed of change

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Get it wrong

1. The Cloud is here to stay because it delivers superior

business value

2. Use the Cloud to create a collaborative work environment

where people work, share and co-create together

3. Provide your customers with new and superior

capabilities, offers and levels of service

4. Communicate what makes you different

5. The best way to reach the beach is to ride the wave

6. Leverage the transformational impact of Microsoft Lync

7. Enjoy success and have fun!

Success Factors Checklist: Collaborating in the Cloud

Get it right

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Get it right

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David R Ednie President & CEO

SalesChannel Europe Ph: +33 676 60 09 25 (FRA)

Email: david@saleschannel-europe.com Website: www.saleschannel-europe.com