common phrases to communicate with costumers
Post on 19-Jun-2015
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English for Tourism5° B
Para comunicarse con un cliente gran parte del tiempo a l@s recepcionistas de las agencias de viajes, hoteles y aeropuertos se les solicita un nivel de inglés básico con énfasis en vocabulario específico sobre el servicio a cliente.
En esta presentación encontraran las frases mas comunes.
Copien las frases y su significado o descarguen estas diapositivas e imprímanlas para la clase :D
Hello, Good morning (good afternoon/ evening)
My name’s _____________ and I will help you today
How can I help you?
Here I have the option for you. This_______
This hotel includes:_________
The cost of a package for X days and X nights is ______
The flight costs___________ and the departure date is on____________ and your return flight is on _____________
What’s your name? What’s your nationality? What’s the purpose of your trip? What kind of holiday would you like? How much would you like to spend? Are you traveling alone? How many people
travel with you? Do you want us to send you the tickets to
your office/house?
Mr/Mrs./Ms. There is a change is your________
The new _________is on___________
There are no rooms/tickets available The price has increased
There is a new offer on the hotel…
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