communications and collaboration portals – what’s in it for employees? elvar thorkelsson...
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Communications Communications and collaboration portals – and collaboration portals – what’s in it for employees?what’s in it for employees?
Communications Communications and collaboration portals – and collaboration portals – what’s in it for employees?what’s in it for employees?
Elvar ThorkelssonElvar ThorkelssonInformation Worker Business Group Information Worker Business Group LeadLeadelvart@microsoft.comelvart@microsoft.com
People Drive Business OutcomesPeople Drive Business Outcomes
The New World Of WorkThe New World Of Work
One world One world of businessof business
Always on,Always on,always connectedalways connected
TransparentTransparentorganizationorganization
SimplifySimplifyworking togetherworking together
Find info andFind info andimproveimprovebusinessbusiness
Secure andSecure andmanage contentmanage content
WorkplaceWorkplaceTrendsTrends
Role ofRole ofSoftwareSoftware
Collaboration ChallengesCollaboration Challenges
Employees get 50%-75% of their relevant Employees get 50%-75% of their relevant information directly from other peopleinformation directly from other people
More than 80% of an enterprise’s digitized More than 80% of an enterprise’s digitized information resides in individual hard information resides in individual hard drives drives and in personal filesand in personal files
Individuals hold the key to the knowledge Individuals hold the key to the knowledge economy and most of it is lost when they economy and most of it is lost when they leave the enterpriseleave the enterprise
““The Knowledge Worker Investment Paradox”The Knowledge Worker Investment Paradox”
Gartner Research 07/17/2002Gartner Research 07/17/2002
Unified Communications and Unified Communications and CollaborationCollaborationSimplify Working TogetherSimplify Working Together
Pervasive Pervasive capabilities capabilities for where for where and how and how
people workpeople work
Unify Business Communications Unify Business Communications People centric communications with breakthrough People centric communications with breakthrough economicseconomics
Personal and IntuitivePersonal and IntuitivePersonal availability for efficient collaboration Personal availability for efficient collaboration
Rich, intuitive, seamless experience Rich, intuitive, seamless experience
Accessible from anywhere, on any device Accessible from anywhere, on any device
Convenient and IntegratedConvenient and IntegratedConvenient and in context Convenient and in context
Integrated with collaboration tools Integrated with collaboration tools
Rich platform with broad partner ecosystem Rich platform with broad partner ecosystem
Flexible and TrustworthyFlexible and TrustworthyBreakthrough software and services economics Breakthrough software and services economics
Flexible, integrated, efficient infrastructure Flexible, integrated, efficient infrastructure
Trusted, secure, reliable platformTrusted, secure, reliable platform
Empower Teams Through Empower Teams Through WorkspacesWorkspacesCommon infrastructure to meet a variety of business Common infrastructure to meet a variety of business needsneedsShare and access informationShare and access information
Client application integration to share documentsClient application integration to share documents
Offline, mobile, cross-firewall workspacesOffline, mobile, cross-firewall workspaces
Peer-to-peer workspaces for ad-hoc teamingPeer-to-peer workspaces for ad-hoc teaming
Deliver diverse capabilities on a common Deliver diverse capabilities on a common infrastructure infrastructure
Blogs and wikis for distributing insightBlogs and wikis for distributing insight
Notifications, alerts and RSS to keep teams up to dateNotifications, alerts and RSS to keep teams up to date
Application templates to deliver rapid business valueApplication templates to deliver rapid business value
Secure, manage and control contentSecure, manage and control contentDocument check-in/check-out for version controlDocument check-in/check-out for version control
Admin tools for delegation and site managementAdmin tools for delegation and site management
Rights management and recycle bin to safeguard contentRights management and recycle bin to safeguard content
Connect People, Process And InformationConnect People, Process And InformationDeliver insight & information throughout your Deliver insight & information throughout your organizationorganization
Search People and InformationSearch People and InformationSearch unstructured informationSearch unstructured information
Connect with experts and view social networksConnect with experts and view social networks
Search and access data from Line of LOB systems Search and access data from Line of LOB systems
Share personal and organizational informationShare personal and organizational informationRole based and custom “My Sites” for personalized Role based and custom “My Sites” for personalized workspacesworkspaces
Organizational portals to publish information across the Organizational portals to publish information across the business business
End-user tools for creating data-driven applicationsEnd-user tools for creating data-driven applications
Enable flexible and secure workflowEnable flexible and secure workflowRights management for secure sharing on a common Rights management for secure sharing on a common infrastructure infrastructure
Pluggable authentication for secure, cross-organizational Pluggable authentication for secure, cross-organizational portalsportals
Common cross-application workflow foundationCommon cross-application workflow foundation
Enable Work AnywhereEnable Work AnywhereMobilizing to extend enterprise reach and impactMobilizing to extend enterprise reach and impact
Extend the desktop experienceExtend the desktop experienceMobile Outlook and Office Communicator –consistent, familiarMobile Outlook and Office Communicator –consistent, familiar
Find people and information across the enterpriseFind people and information across the enterprise
Deliver LOB applications (SAP, Siebel) Deliver LOB applications (SAP, Siebel) wherever neededwherever needed
Support a diversity of custom solutionsSupport a diversity of custom solutionsExtend the reach of applications to meet Extend the reach of applications to meet industry-specific needsindustry-specific needs
Access to SharePoint sites to leverage enterprise contentAccess to SharePoint sites to leverage enterprise content
.Net compact framework for rapid development.Net compact framework for rapid development
Secure, manage and control devicesSecure, manage and control devicesAdminister, lockout data and wipe devices remotelyAdminister, lockout data and wipe devices remotely
Enforce passwords to meet compliance policiesEnforce passwords to meet compliance policies
Single sign on for direct connection to the corporate networkSingle sign on for direct connection to the corporate network
Portals in Action: Portals in Action: EmployeeEmployee SolutionsSolutions
Business Performance Business Performance ManagementManagement
Employee self-serviceEmployee self-service
Enterprise Enterprise communication and communication and collaborationcollaboration
Benefits:Benefits:- Better decisionsBetter decisions- Increased productivityIncreased productivity- Improved customer service Improved customer service - Automated processesAutomated processes- Reduced costsReduced costs
Portals in Action: Portals in Action: CustomerCustomer SolutionsSolutions
Customer self-service Corporate information
Web sites Commerce and
transactional portals
Benefits:- Richer relationships- Open new channels, create
new offerings- Automated processes- Lower costs
Portals in Action: Portals in Action: PartnerPartner SolutionsSolutions
Partner communication
Partner collaboration Partner self-service
Benefits:- More effective relationships- Automated processes- Lower costs
Where Can Portals Help You? Where Can Portals Help You? Indicators to Watch ForIndicators to Watch For
Identifying Portal-related issues in your Identifying Portal-related issues in your teams:teams:
I spend too much time lookingI spend too much time looking for informationfor information that I can actually trustthat I can actually trust
I don’t have the data I needI don’t have the data I need to make this to make this decisiondecision
We’re having trouble workingWe’re having trouble working with other groups with other groups We have to communicateWe have to communicate this information to the this information to the
rest of the organizationrest of the organization I spend too much time on I spend too much time on repetitive tasksrepetitive tasks I have to I have to sign in to three different systemssign in to three different systems
every dayevery day We’re We’re not getting enough valuenot getting enough value out of our out of our
partnershipspartnerships Customers don’t have up-to-date informationCustomers don’t have up-to-date information
Where Can Portals Help You? Where Can Portals Help You? Common Enterprise ScenariosCommon Enterprise Scenarios
Company-wideCompany-wideReduce the time/cost of communicating critical informationReduce the time/cost of communicating critical informationConnect employees with the information they needConnect employees with the information they needEnable collaboration and teamworkEnable collaboration and teamworkAutomate manual and/or complex tasks (customers and Automate manual and/or complex tasks (customers and employees)employees)Improve customer service and partner relationshipsImprove customer service and partner relationships
Finance DeptFinance DeptCreate personalized, secure dashboards to communicate key Create personalized, secure dashboards to communicate key performance indicators and monitor the businessperformance indicators and monitor the business
Sales Dept.Sales Dept.Help sales teams locate critical information needed to win Help sales teams locate critical information needed to win sales and increase customer satisfaction sales and increase customer satisfaction Connect sales reps with subject matter experts across the Connect sales reps with subject matter experts across the companycompanyReduce time spent preparing sales proposals and customer Reduce time spent preparing sales proposals and customer meetingsmeetings
HR Dept.HR Dept.Create self-service tools to eliminate manual, repetitive Create self-service tools to eliminate manual, repetitive taskstasksReduce time/cost of communicating and administering Reduce time/cost of communicating and administering benefitsbenefits
ExampleExample
Microsoft portal vision in Microsoft portal vision in action: corporate portal in action: corporate portal in Microsoft’s HRMicrosoft’s HR
ExampleExample
Microsoft portal vision in Microsoft portal vision in action: corporate portal in action: corporate portal in Microsoft’s HRMicrosoft’s HR
Evgenia TolkachevaEvgenia TolkachevaHR Business PartnerHR Business Partnerevgeniat@microsoft.comevgeniat@microsoft.com
© 2006 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the
date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.16
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