company pro file · 2017. 9. 3. · company pro file gcs/d ss group. company quality policy...
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COMPANY PROFILE
GCS/DSS GROUP
COMPANY QUALITY POLICY
"Direct Shipping Services is committed in providing high quality service
delivery, with cost effective solutions to all our clients through systematic
achievement of the quality objectives at each relevant function and level
within the organization and to continually improve the quality
management system."
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Company Profile
Message from the CEO
“I wanted to run a good logistics
company, a fair company. I wanted to
show integrity to both my colleagues and
my clients. I always felt, if I did that,
success would follow.”
Mr. Ven Govinda Chief Executive Officer
From the Executive Director
“If expertise and freight savings
are important to your business –
contact us now”
Ms. Tina Malost Executive Director
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Company Profile
GLOBAL CARGO SYSTEM (GCS)
Down Memory Lane
The Genesis
Global Cargo System / Direct Shipping Group (GCS/DSS Group) was instituted in 1997 in Dubai,
United Arab Emirates, when the wheel was steered for the first time. From there it has cruised
steadily and indubitably to become one of the best and leading Freight Forwarding companies in
the Middle East with zeal and corporate dynamism to all its clients.
Direct Shipping Services offers simple yet, economical and superior logistics solutions to its
clients, through an extensive network of its own offices in Hong Kong, China, Malaysia, India, Italy,
and Spain and through other business partners across other parts of the globe. Geographical
expansion has always been the key note to GCS corporate strategy.
Through sheer large volumes handled by Global Cargo System, with utmost tactfulness,
efficiency and care, we have been able to generate economics in scale which in turn evolved to
competitive freight rates for our valued clients. Our increasing market share and continual support
from our long-standing clients and new clientele bear a testimony to our success and growth.
Striding through this highly competitive world of shipping and freight forwarding, where cost,
efficiency and speed of delivery are important ingredients to customer satisfaction GCS have
supplemented key measures of service, based on its experience and supported with highly
technological back end support systems and innovative amenities.
Quite justifiably all this has been possible with the help and support of its highly experienced
and committed staff. GCS/DSS meet the most demanding deadlines and service requirements by
offering professional assistance and guidance at highly competitive rates and unceasing
commitment to the overall customer satisfaction. We believe that we are geared to
unprecedented growth which any organization would cherish.
Trust us for - “WE SERVE TO CARE”
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Company Profile
GCS / DSS Group Profile
Global Cargo System / Direct
Shipping Group (GCS/DSS Group) was
instituted in 1997 in Dubai, United Arab
Emirates, when the wheel was steered for
the first time. From there it has cruised
steadily and indubitably to one of the best
a n d l e a d i n g F r e i g h t F o r w a r d i n g
companies in the gulf region with zeal and
corporate dynamism to all its clients.
Direct Shipping Services, the leader in the Freight forwarding industry, has been rejuvenating
its mission to the field of Logistics & Distribution and Clearing & Freight Forwarding for the
past 15 years. Abreast of its competitors Global Cargo Group, take shape to the changing trends of
the industry and work in partnership with our customers to promote flexible, innovative and quality
solutions for their international transportation and distribution needs. GCS/DSS Group has
successfully networked itself extensively so as to be able to meet all service demands.
GCS/DSS Group embodies the key strengths such as:
Financial stability and integrity
Diversified Business Activities
Core of loyal, experienced and highly motivated staff
Long term commitment
Market driver
Continuous improvement and expansion
We provide land and sea modes of transport, coordinating fast and efficient transport of
your local and international ocean shipments throughout the world with the help of our international
offices from different countries via Hong Kong, Malaysia, China, Shenzhen, Italy, Spain and India and
agents spread across the globe. The Volume of cargo we have been handling over the years has
steeply and drastically increased over the years. The latest TEU recorded for the last year is 22,000
for imports and 6,177 for exports with shipments touching 52 destinations of the globe.
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Company Profile
The air freight office located at
Dubai Cargo Village is linked to Emirates
web portal and major airlines systems that
enable us to confirm booked space and track
the shipment status from time to time and to
keep customers updated of the current
shipment status. Daily consolidation services
and full pallet shipments to and from major
international airports around the world and
provide maximum flight flexibility and a
complete schedule of delivery options for
international air freight requirements. As a
member of FIATA and NAFL, we ensure our
customer the most reliable, economical and
flexible services.
Warehousing and distribution is a key component of the integrated logistics system
and has been the limelight of most industries that search for a cost effective method of
operating their business. To be in pace with the up surging market, the logistics industry
should come up with flexible rapid and accurate services. Considering these facts, the Global
Cargo Group has developed the most sophisticated warehouse (dry and cool store) and office
area in the South of the Jebel Ali Free Zone area named the Logistics Park and at the Dubai
Cargo Village. Warehousing and distribution services include Loading and Unloading, Packing
and repacking, Distribution and transportation, short and long term storage, customs
clearance and breakdown of air and ocean consolidations.
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Company Profile
GCS MISSION
Global Cargo Group the complete logistics solution provider is sanctified to give the
best possible services to its clients.
Aims to supply the excellent levels of service to its clients and use value added
innovative features with responsible care and attention to its client's products.
Aims to provide refreshing and safe environment for its employees with equal
opportunity to grow their career and reward for achievements.
We value its reputation and integrity, and at all times, endeavour to be a
responsible member of the international community.
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Company Profile
SERVICES RENDERED
SEA FREIGHT
We dependably provide ocean services at most
competitive rates for FCL & LCL shipments to and
from any point of the world through our extensive
and most superior network of Global offices and
equally responsible worldwide agents..
Import/ Export
Break Bulk/ Project Cargo
Groupage/ Consolidation (LCL)
Door to-door Service
NVOCC
AIR FREIGHT
Global Cargo System offer import and export
freight services and have a global coverage for
air shipments handling through our most
dependable office network and trustworthy
international partners around the world.
With the space reserved on the world's leading
cargo and commercial airlines, we provide
maximum flight flexibility and a complete
schedule of delivery options for international
requirements.
Import - airport to airport/ door to door
Export - airport to airport/ door to airport
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Company Profile
WAREHOUSING / CONSOLIDATION
Global cargo System offer a full range of warehousing and distribution functions and services,
which include distribution assortment, cross-docking, storage, order handling and dispatch by
air, road and sea to truly provide value added logistics and on-forwarding services.
We provide effective logistics solutions at lower costs that help our customers grow and stay
competitive in today's market.
OTHER SERVICES
LAND TRANSPORTATION
CUSTOMS BROKERAGE
WAREHOUSING / DISTRIBUTION
CO-PACKING
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Company Profile
SCOPE OF WORK
SEA, LAND AND AIR FREIGHT
The client will provide GCS with a shipment advice/ arrival notice prior to the consignment's arrival in
Jebel Ali with full and correct supporting documents to secure release of consignment from the
shipping line and certification to allow onward movement to the desired locations with UAE and for
further exports.
The documents required for Import/ Export clearance (Ocean, Land and Air Freight) are:
Two sets of original bills of lading/ air way bill, duly endorsed by the client. If it is to be cleared then it has to be stored at Jebel Ali and the bills of lading / air way bill to be mentioned and consigned to Global Cargo System.
One set of original commercial invoice providing information description of goods, number of packages, gross and net weight, unit price, total value, country of origin, shipping marks.
One original set of certificate of origin for exports. (Made in should be embossed/ stuck on every item/ individual is mandatory since this is a Jebel Ali Free Zone requirement. Stickers are not allowed for Exports to Kuwait)
Packing List with type of packing, contents and dimensions of each package. In case of footwear details of pairs, size and qty in each package.
In case of Exports by Land Duty payment details (this being a Jebel Ali Free Zone requirement and to be paid at the point of exit.
However, in case of non-availability of the original bills of lading/ air way bill, the import shipment
can be cleared through the customs under a deposit with the free zone customs authority. Refund of
which would be against the submission of the original documents within 30 days from the date of
clearing the consignment.
GCS/DSS Group will undertake activities like, liaising with the shipping lines/ DNATA, collection of
delivery order from the lines, processing the customs documents for Import and Export, arranging
transport for inward and outward movements, attestations and legalization of documents as and
when required for exports and any other activities.
GCS/DSS Group also addresses all the clearance formalities including Port and Customs fees and
other Official charges.
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Company Profile
Freight Consolidation: Global Cargo System has a joint 12,000 square meters facility in Jebel Ali Free Zone to cater to
the entire freight consolidation requirement to Middle East, Europe and other countries.
Transhipment Hub weekly console boxes to all destinations.
Groupage exports covering all over South East Asia, Sub continent, Far East,
Australia, Parts of Europe, US West Coast.
Stripping of Import Console boxes arriving from all over.
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Company Profile
INFRASTRUCTURE
Facilities
GCS has a modern warehousing Facility in the Jebel Ali Free Zone with a provision for
ambient and dry storage. The dry store sizes 10,000 square meters and the cool storage
measures 1215 square meters with a loading and unloading bay of 1150 square meters. The
5,000 and 7,000 square meter warehouses are fitted with heavy duty and adjustable racks and
has over 12,000 pallet positions with a total capacity to accommodate around 18,000 CBM of
cargo. All the racks and pallet positions are bar coded on alpha numeric basis to support the RF
technology operations, posed by the Warehouse Management System EXCEED.
The warehouse is equipped with 14 movable ramps that facilitate unloading and loading of 14 containers simultaneously thus enabling a faster warehouse response time.
Global Cargo System is also equipped to carry out the value added services like packing, labelling and any type of reworking.
The entire facility is connected to the fire fighting department of the Jebel Ali Free Zone and is provided with smoke detectors.
Monthly pest control and garbage disposal will be done by the Jebel Ali Free Zone Authority.
Cleaning Job with floor cleaning machines to be done by in-house cleaners.
Round the clock security outsourced to professional security agency.
Well equipped and maintained by OEM's for all warehouse operations.
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Company Profile
INFRASTRUCTURE
Personnel
Global Cargo System has a group of dedicated and trained logistics staff and has a fully
committed, multi lingual management team that provide personalized customer services with
a focus on improving the client's supply chain management. All warehouse staff is well
equipped to read and write and handle systems independently.
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Company Profile
Information Technology
Consistent with our objective to provide a
platform for a one-stop service, we have invested
significantly in information technology,
infrastructure and manpower to add value and to
complement the need of our customers, because
we believe that with the effort of the magical duo
(front-end human power plus the effort of the
back-end technology) we can furnish more
profound value added services that help staff and
customers to communicate properly and develop
a more harmonious bondage.
Technologically, we have five IBM servers and one HP server that serve as the foundation of our
network. Local offices as well as international offices are connected with VPN Technology with
support of Cisco Routers via leased line, and IP telephone System, ISDN and high speed internet.
Global Cargo Group has the support of technological giants like Microsoft, IBM, Compaq, HP,
Oracle and major business solutions partners like Pinnacle and Emtech.
A fully integrated Freight Forwarding system
Piranha - composed of Human Resources, Payroll
Processing, Management Information System,
Shipping and Finance is designed specifically to
the needs of the company in order to cater more
accurate information. With the combined effort of
this system, we can provide real time data that
any customer needs, so as to be sure that we can
deliver what we promise.
Warehouse operations are managed by EXCEED
WMS
All offices in the UAE are connected across lease
lines with the support of CISCO and SONIC WALL
with firewall protection.
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Company Profile
Warehouse Management System
Global Cargo System Logistics Park uses one of the most versatile warehouse management systems
of EXE Technology EXCEED which is capable of integration to major ERP soft wares like Manugistics,
i2, SAP, Peoplesoft and also to major APS systems. The EXCEED WMS provides for the global execution
methodology and its wide application for supply chain execution.
The system provides for such warehouse
operations as pre-receipt, receipt, RF assisted
and directed operational strategies, cross
docking, transport, port handling, multi customer
billing, online order placement and tracking.
The entire warehousing and distribution
operation at Global Cargo System is carried on by
the RF technology of Psion Teklogix which enables
tracking of real time data transmissions and
updation.
The various functionalities of EXCEED include:
a) Customer level Item/ SKU profile and inventory segregation
b) User defined units of measure
c) Rules based storage and retrieval
d) User defined lot capability
e) Advanced warehouse billing
f) User defined set of operations for value added services
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Company Profile
Warehouse Solutions
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Company Profile
KEY ACCOUNT MANAGEMENT
Global Cargo System is committed to provide the customers with a comprehensive service for their
logistics operations by providing an efficient and value for money service. The key account will be
handled by a group of experienced and dedicated staff committed to fulfill the service expectation and
requirements of the customer.
From an Operational perspective, Global Cargo System will nominate a Logistics Manager who will be
responsible for the day to day operations involving receipts, dispatch, stock control and monitoring,
reporting and all other related work.
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Company Profile
KEY PERFORMANCE INDICATORS
Global Cargo System / Direct Shipping Group will continuously evaluate its performance time to time against a set of performance measures like:
Order accuracy and completeness
Material handling
Shipment schedules with lead time
Damage and losses
House Keeping standards
Reporting
Invoicing
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Company Profile
GCS / DSS SURFACING SERVICES TO ITS CLIENTS
Global Cargo System intends to surface the clients on the following service points to cater to their
entire logistics requirements. Endorsing the importance of a close and transparent relationship that
is so important for a long term business association, GCS will strive to uphold the following service
levels to the satisfaction of its clients.
Attend to all the clearance formalities
Unstuffy containers, account for the same
in Warehouse Management System
EXCEED and final storage in the warehouse
as advised by the clients.
Organize transport, prepare documents as
per the requirement
Maintain up to date stock in the WMS
Undertake any type of reworking requirements of the Client
Provide unrestricted access to the clients as and when required
Provide backup facility for the electronic date files
Maintain confidentiality of both electronic and hard copy data
Represent the client to their customers in turn as and when advised.
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Company Profile
GCS / DSS CLASS STRATEGY
To establish a quality system that will meet the requirements set by ISO
9001:2008 standards.
To train all personnel in the use of Global Cargo System quality system, to be
understood, implemented and maintained at all levels.
To identify and define objectives and targets for the important and critical activities.
To encourage personnel to participate in the process to improve the quality of the
services by preventing, detecting and registering non conformity.
To carry our review and internal quality audits at regular intervals to ensure that
implemented procedures are maintained.
To deliver services that will meet the customer's needs, requirements and
expectations in a most cost effective way to either.
GCS to be endorsed and supported by yet another client as a “Business Partner”
To carry out services in a professional, efficient and within the applicable laws, rules
and regulations.
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Company Profile
Warehousing and Distribution:
(A) Inbound
Global Cargo System upon receipt of a pre alert message from the clients in the form of
completed documents will arrange for the transportation of the consignment to the
warehouse, Unstuffy container / pickups, cross verify with the packing list, segregate,
palletize according to the SKU/ Item wise, receive into the systems and store into the
respective locations.
Product characteristics such as the country of origin, expiry date, serial numbers, etc if
applicable/ required are captured at this point of time.
The put away process is managed by the system depending on the product characteristics,
such as weight, volume, dimensions, etc and is based on RF Technology.
Any discrepancy in the form of damage internal or external, short or excess receipts, wrong
product receipt will be informed to the client immediately verbally/ mails and to be followed
by fax in the form of a “Goods Receipt Note” generated through systems. A goods receipt
note is sent for each consignment to the client to confirm the details of items received,
shortages, excesses, wrong items and damages. In case of goods received in pallets / master
cartons, DSS will not be held responsible for the contents in terms of quantity, items, lot
attribute within and shall be assumed and received as declared in the packing list.
In case of normal circumstances the process of receipt to put away will take one working day
with the exception where goods received do not match the packing list, delay in clearing the
containers due to mismatch of documents, container damage, issues relating to Insurance
claim in case of container damage, or due to circumstances beyond Global Cargo System’s
control.
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Company Profile
Warehousing and Distribution:
(B) Outbound
Global Cargo system upon receipt of an order in the form of completed documents from the
client will arrange to pick up the items from the respective locations as per the pick list
generated from the systems. Items picked are cross checked and verified with the order
received and then loaded onto the containers/ pick ups for exports.
Product rotation is normally carried on a First In – First Out or First expiry – First Out method.
Any other product rotation has to be specifically advised and agreed.
A delivery note is then sent to the client to confirm the details of goods shipped. The
delivery note shall carry all details contained in the order along with the details of
container/ pick up, name of the person/ line collected with contact details.
DSS will advise the client on a monthly basis on the stock position, inward and outward
movement of items. Any other customized report if required has to be specifically advised
and agreed.
The Client has to advise Global Cargo System in advance:
The volumes, range and type of items/ SKUs to be stored with the measurements, weight, country of origin, HS Codes and all information relating for an efficient warehouse handling
Item/ SKU grouping
Stock check, quarantine, material handling and care requirements.
Health, safety, ISO and Inspection requirements to be met during the operations.\
Reports requirement
Invoicing requirement
Cut off time to receive imports
Cut off time for Exports
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Company Profile
AWARDS
The Global Cargo Group has been presented with many a award every year from various shipping lines in view of the tremendous amount of TEU it has been exporting and importing patronizing these lines. The trophies are as below:
TOP FORWARDER OF THE YEAR (2003-2004) – CUSTOMS
MPC AWARD
MAERSK PLATINUM CLIENT OF THE YEAR SINCE 1999
MESSINA – BEST CUSTOMER
UASC AWARD - FASTEST GROWING FORWARDER IN U.A.E.
Company Profile
OUR OFFICES
Head Quarters
P.O. Box: 17839
Jebel Ali Free Zone, Dubai, U.A.E.
Tel: +971 4 8860933, Fax: +971 4 8860934
Email: info@ds.ae
Web: www.ds.ae
Hong Kong Global Cargo System (China)Ltd. 12/F, Po Shau Center 115 How Ming Street, Kwun Tong Kowloon, Hong Kong SAR Tel. : +852 3154 9233 Fax : +852 3154 9238 Email : info@gcsfe.com
Shenzhen Direct Shipping Services (China)Ltd. Unit 713, 7/F Shun Hing Square Di Wang Commercial Centre 5002 Shen Nan Dong Road Shenzhen 518008, China Tel. : +86 755 8207 0551 Fax : +86 755 8207 0559
Email :info@gcsfe.com
Shanghai Direct Shipping Services (China)Ltd. Room 2805, No. 5 Zhong Huang Plaza Lane 218, Wu Zhau Road Shanghai, China Tel. : +8621 5130 8713 Fax : +8621 5130 8715
Email : info@gcsfe.com
Malaysia Global Cargo System (M) SDN BHD 13.06, 13th Floor, Crown House 217 Persiaran Raja Muda Musa 42000 Port Klang, Selangor, Malaysia Tel. : +603 3165 1818 Fax : +603 3165 0818
Email : info@gcsfareast.com
Spain Global Cargo System,S.A. Calle Isaac Peral No. 13 Bajo 46024, Valencia, Spain Tel. : +34 9633 18700 Fax : +34 9633 05050
Email: pablo@gcsspain.com
Italy Global Cargo System SrL Via Campania 5 20090 Redecesio di Segrate (Milano) - Italy Tel. : +39 0221878735 Fax : +39 0226924921
Email : gm@gcargos.com
Chennai Direct Shipping Services (Pvt.) Ltd. No. 1, Second Lane, BN Road T-Nagar Chennai, India Tel. : +91 44 28155503 Fax : +91 44 28151461 Email : md@chennai.dssin.com
Mumbai Direct Shipping Services (Pvt.) Ltd. 120, Sai Commercial Station Road Govandi, Mumbai - 400 088 Tel. : +91 22 2520 2626 Fax : +91 22 2520 2625 Email : mumbai@mumbai.dssin.com
Company Profile
Location M ap - Group Head Quarters
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