congratulations life academy ! well done!. pirámide digital an interesting story which starts in...

Congratulations Life Academy !

Well done!

Pirámide Digital

An interesting story which starts in Sweden - 2003.

http: / / www.piramidedigital.comThis presentation can be downloaded from:

Exclusive presentation

A message of gratitude to Life Academy from South America

The story – Karlstad Sweden

This story begins in …

When …

Sponsored

To developed …

ITM 2003 - International Telecommunications Management.

At Karlstad, Sweden

Hosted by …

Lars Hallen.

Bo Gillgren

Therese Rosenblad

Carl Goran Larsson

Eric CK Chan

Attendees…

During a lecture about Human Resources

Showed us a book that he has been writing

“Management Tips”.

The idea was

“Share knowledge to young managers”

Eric CK Chan

We took that idea…

Let us start a portal, in our language (Spanish) about

“Management”.

Same basic idea…

“Share knowledge to young managers over internet”.

Pablo G PáezEcuador

Back home – Action Plan

Back home …

Where is home? guess …

Back home …

You are right …

Back to home …

Here …

Back to home …

Quito, Ecuador

Back to home …

Quito, Ecuador

Back to home …

Quito, Ecuador

Back to home …

Quito, Ecuador

Our country …

Ecuador

Religiousplace

Our country …

Ecuador

Churches, downtown

Our country …

Ecuador

Volcanoes

Our country …

Ecuador

Birds

Our country …

Quito, Ecuador

Highlands

Our country …

Ecuador

Galapagos Islands

Our country …

Ecuador

Galapagos Islands

Our country …

Ecuador

Condores

Our country …

Ecuador

Active volcanoes

Our country …

Ecuador

Rain forest

Our country …

Ecuador

Kind people

Our country …

Ecuador

Nice environment and good infrastructure

The startup – Uncertainty

Back to reality …

No company No people No team No knowledge about internet No material about management

And … No money …

Back to reality …

However, it was not all bad news….Curruculum Vitae

Next steps …

Tough decisions …

ResignNot boss anymore

Build a company - Pirámide DigitalBuild reputation about Management, developing a portal over internet as a tool of marketing our products and services – The biggest management portal

CEO by definitionFuture way of living based in knowledge …Just one employee, myself ! Focus in sharing management knowledge

The biggest Management PortalManagement Portal

Awarded “Best Management Portal 2004 “ Kingston, Jamaica

The company – Pirámide Digitalwww.piramidedigital.com

Pirámide Digital Established in 2003 Dedicated to providing effective effective

solutionssolutions for advising, consulting, training, technology, outsourcing and management services at top leveltop level for telecommunications and utilities industries.

Solid growth over time World class products / services

Mission“Provide to the telecommunications and utilities industries, the most effective management tools to optimize top top managementmanagement knowledge and skills to achieve predicted results, through high quality solutions with leading edge technology and highly trained professional staff”.

Vision

“"To be and be seen as the leader in the telecommunications and  utilities, in consulting, training, technology and outsourcing services to top level top level managersmanagers“.

Values

Responsibility Customer Driven Service Culture Commitment Constancy Respect for human dignity Teamwork Communication Business Ethics Confidence in the word ResultsResults

Results Generation Methodology – Our logo

Operation /

Administration

Strategists

Managers

Sales,Bookkeeping, Personal

Permanence and growthStocks $

Profit $

$Top

Down Approac

hTasks

Pirámide DigitalMarket niche

Best Business Practices

43

SIT-PGSIT-PG

ISO 27000ISO 27000

ISO 38500ISO 38500

eTOMeTOMTAMTAM

Pirámide DigitalPRODUCTS & SERVICES

Results Generating Actions

Top Level Management Consulting

Top Level Training

Partnerships

Results Generating Actions

Strategy, Management and Operation of telecommunications companies and utilities Bundling / packaging Convergence - Triple / Quad / n-play

Business and Communication Plan Revenue Assurance and Fraud Control

Outsourcing and efficiency of channels: Sales Logistics Distribution Installation Repair Billing Collection

Outsourcing and efficiency for Customer Loyalty

Top Level Management Consulting

BUSINESS STRATEGY

SYSTEMSAND

PROCESSES

CUSTOMER

PEOPLE

Leveraging using e-tom Enhanced Telecomunication Operations Map

$Top

DownApproac

hTasks

Leveraging using e-tom Enhanced Telecomunication Operations Map

$Top

DownApproac

hTasks

Total Coverage

Total Coverage

Leveraging using e-tom Enhanced Telecomunication Operations Map

$Top

Down Approac

hTasks

BUSINESS STRATEGY

SYSTEMSAND

PROCESSES

CUSTOMER

PEOPLE

Top Level Management Consulting

STRATEGYBUSINESS VALUATION AND SALE $GrowthInternational Public OfferingSharing in capital marketsAttracting investorsBusiness and Investment PlansVirtual Network OperatorsConvergence

MANAGEMENTPROFIT GENERATION $Operation Business Performance IndicatorsKey Performance IndicatorsCustomer Relationship ManagementRetention ManagementValue Added ServicesRevenue AssuranceFraud control, detection & prevention

OPERATION / ADMINISTRATIONStrategy, Processes, PeopleMarketingSales, Retention, LoyaltyContact Centers ManagementWorld Class Customer ServicesBusiness and Operation Support SystemsIT Architecture

Few consultants, many results …Few consultants, many results …

STRATEGY

MANAGEMENT

OPERATION

Top Level Management Consulting Top Level Management Consulting Testimonial …

Piramide Digital had contributed to develop and implement an strategy oriented to increase profit, with high impact in short term.

Navega - Guatemala

Top Level Training Top Level Training (Face 2 Face, Online)(Face 2 Face, Online)

Business Simulation Model for Telecom Convergent Industry ©

Customer Relationship Management ©

Telecom Experience (140 themes) ©

Managers Development

Top Level TrainingTop Level TrainingBusiness Simulation Model for Telecom Convergent Industry ©

Pirámide Digital. Simulación de Negocios © …

Top Level TrainingTop Level TrainingBusiness Simulation Model for Telecom Convergent Industry ©

Top Level TrainingTop Level TrainingTestimonial …

Piramide Digital had delivered 30 training programs based on Business Simulation Models ©, using real information of our organization, and

simulating effciently present year, as well as future scenarios.Petroecuador - Ecuador

Top Level TrainingTop Level TrainingTestimonial …

- 553 ejecutiv

os capacitados

- Indice de satis

facción de 96/100

- 553 top level executives trained in Management ©.- Customer satisfaction level 96/100 in public sector

Petroecuador - Ecuador

Top Level TrainingTop Level Training

CRM - Customer Relationship Management

Strategies to implement CRM World Class Customer solutions Contact Centers management Retention management Certifying Contact Centers Sales management Marketing management Revenue Assurance IP Entrepreneurship

Business Support Management

Operation Support Management

Provisioning Management

Customer Relationship Management

Operations Management

Mediation Management

Networks Management

Prevention & Detection Fraud Management

Business Intelligence Management

Top Level TrainingTop Level TrainingTelecommunications & Utilities

Financial Management

Entrepreneurship Resource Planning Management

Business Simulation Model for Telecom Convergent Industry Business Simulation Model for Telecom Convergent Industry ©©

Revenue Assurance Management

Team Commitment Leadership Results Generation Methodology Negotiation Organizational & Personal Improvement Core Business High Performance Organizations Live learning for top executives

Time effective Administration

Top Level TrainingTop Level Training

Managers Development

Focus Results Management

PRE - DESIGN.

Tailored to the needs of the

company and management

team

TOTAL INMERSION MANAGEMENT TEAM

ManagementManagement ExperienceExperience

Knowledge

Adrenalina

Not satisfied 

effort

MANAGERS DIAGNOSTIC.

Executive report

delivering

Results oriented

management methodology

Top Level Training MethodologyTop Level Training Methodology

Partnerships

Open Systems. Telecom y Utilities Business & Operation Support Systems. BOSS Mediation & Provisioning CRM Business Intelligence Fraud management

Parquesoft IT Consultancy service

Customers Business strategy support People Processes

Optima IT Critical processes

Tunning Performance Optimization IT multiplatform integration

Innova Systems Documentation management

ASI Consultant IT Consultancy services

Caribbean International University Management training Online training PhD, Masters, Bachellor, Executive programs tailored made

Field experienceField experience

Fixed phone lines. Results:

Operation, generating profits for USD 80M Business plan development Commercial Strategy Top-Down. Launching & Operation Network recovering management for 100K customers Implementation of BOSS Business & Operation Support Systems Sales, retention and loyalty management IT Updating from Fortran 77 to Oracle Operation strategy definition, using e-TOM

Mobile phones Results:

Purchase, operation, valuation and sale of the company. Generating value $ 600M / 3 years Churn reduction from 10% to 2,5%. Profit of USD 80M Fraud management from USD 400.000 to USD 4 per month. Billing error reduction from 30/100 to 7/10.000. Profit ot USD 2M per month Churn reduction in unstable economies avoiding bankruptcy

Public phones Results:

Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Revenue assurance and fraud management strategy. Profit of USD 2M

Field experienceField experience

Data Transmision Results:

Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M

Internet Service Provider Results:

Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management

TV Cable / Air Results:

Reduction of billing error level from 30% to 7/10.000 Convergence

Results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation

Value added services Results:

Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation

Field experienceField experience

Data Transmision Obtained results:

Commercial Strategy Top-Down. Operation strategy definition, using e-TOM BOSS Business & Operation Support Systems definition to leveraging business. Profit of USD 7M

Internet Service Provider Obtained results:

Business and investment plan Launching and operation ISO Certification Operation to achieve break even point Profit of USD 3.5M Stocks management

TV Cable / Air Obtained results:

Reduction of billing error level from 30% to 7/10.000 Convergence

Obtained results: Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation

Value added services Obtained results:

Commercial Strategy Top-Down. Operation strategy definition, using e-TOM Operation

SIEMENS. Convincing technology

Time has passed …

20152015

The results – Portal

www.piramidedigital.com

The biggest Management PortalManagement Portal

Awarded “Best Management Portal 2004 “ Kingston, Jamaica

The biggest Management PortalManagement Portal

+ 40 Publications of our authorship / + 1,000 pages. + 3,000 Tips / + 160 hours of continuous reading. + 2,000 Presentations / + 10,000 slides. + 1000 Documents + / + 15,000 pages. + 2,200 Videos / + 1,200 hours of video. + 1,500 Sayings. + 2,000 Posts. + 100 classroom courses in 25 industries. + 100 online courses available 24 * 7 * 365. + 60,000 photographs. + 60,000 web pages. +1,000,000 files sharing. Forum. Employment exchange. Management community. Social networks

The biggest Management PortalManagement Portal

+ 26 million visitors, since 2014 From 82 countries Using 33 different languages

The biggest Management PortalManagement Portal

+ 12 years collecting and searching information 4th version of the portal 24 months working last version + 116,000 visits in a single day + 9,000 visitors at a time + 6,000 registered resumes

The results – Company

www.piramidedigital.com

Our Customers - Telecom

ENTEL

Our Customers – Utilities

CENTROSUR

Our Customers - Banks

Cacpe Zamora

Cacpe Gualaquiza

Grupo Empresarial Amazonas

Cacpe Urocal

Cooperativa La Benéfica

Cooperativa Nuestra Señora de las Mercedes

Cooperativa Huancavilca

Cooperativa Olmedo

Our Customers - Construction

Angos e Hijos Constructora Barrezueta

Constructora Meganito

Grupo Empresarial Amazonas

Our Customers - Pharmaceuticals

Medicamenta S.A.

JULPHARMA S.A.

Our Customers – Oil

Our Customers - Production

Our Customers - Services

flodecol s.a

Ecuador Overseas

Instituto de Cancerología

Secretaría de Salud

Our Customers - IT

NeTMeTRIX

TechnoNet

Techno&Equipos

Our Customers - Universities

Colegio La Salle

International Experience

The results – Infrastructurewww.piramidedigital.com

10 international business partners

Top Level Management Consulting

134 Management Training Programmes in 25 industries (English / Spanish)

Working experience of + 30 countries

More than 10.000 managers trained

More than 150 organizations had request our services

Pirámide Digital Today !

HeadquartersQuito

+ 10.000 m2 Campus + 2.000 m2 buildings Restaurant / Disco / BBQ Shelter Parking lot Fiber optics Internet

Waterfalls Horses / dogs / llamas /

fishes / birds / ducks /geeses Transportation

Pirámide Digital Today !

Management Training Center. Quito

Pirámide Digital Today !

Management Training Center. Quito

+ 1.000 m2 Building +3 stories Fully furnished Parking lot Fiber optics Internet

Waterfalls Horses / dogs / llamas /

fishes / birds Transportation

Pirámide Digital Today !

Consultant Offices. Quito

Management Team …

Pablo G Paez

Postdoc USA

ITM-2003.Olga M Obando

PhD USA

Not yet !

Olga M Paez

MBA Netherlands

Not yet ! Anita P Paez

MBA Netherlands

Not yet !

Pirámide DigitalOur path

Customers

Pirámide DigitalVALUE

REVENUES

Partnerships

Management Training Open Courses

Top Level 

Management Consulting

Management Training In-Company

Outsourcing

Conclusionwww.piramidedigital.com

Thank you …

Thank you Life Academy !

Again …Well done!

Questions and Answers

Thank you …

End

The solution to your problems!