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Version 1 (November 1, 2014)
CONTACT INFORMATION North America RSO www.harmanpro.com
OFFICES
Elkhart, IN Northridge, CA 1718 W. Mishawaka Road Elkhart, IN 46517 USA Phone: +1 574-294-8000 Fax: +1 574-294-8329
8500 Balboa Boulevard Northridge, CA 91329 USA Phone: +1 818-894-8850 Fax: +1 818-830-7801
South Jordan, UT Sunrise, FL (Relocation pending) 10653 South River Front Parkway South Jordan, UT 84095 USA Phone: +1 801-566-8800 Fax: +1 801-566-7005
700 Sawgrass Corporate Parkway Sunrise, FL 33325 USA Phone: +1 954-858-1800 Fax: +1 954-858-1811
SERVICE CENTERS
Elkhart, IN Northridge, CA 1718 W. Mishawaka Road Elkhart, IN 46517 USA Phone: +1 574-294-8000 Fax: +1 574-294-8329
8500 Balboa Boulevard Northridge, CA 91329 USA Phone: +1 818-894-8850 Fax: +1 818-830-7801
South Jordan, UT Sunrise, FL (Relocation pending) 10653 South River Front Parkway South Jordan, UT 84095 USA Phone: +1 801-566-8800 Fax: +1 801-566-7005
700 Sawgrass Corporate Parkway Sunrise, FL 33325 USA Phone: +1 954-858-1800 Fax: +1 954-858-1811
WAREHOUSES
Elkhart, IN Moreno Valley, CA 1718 W. Mishawaka Road Elkhart, IN 46517 USA
24950 Grove View Road Moreno Valley, CA 92551 USA
WEBSITES
http://www.harmanpro.com https://www.facebook.com/
HarmanInt https://twitter.com/HarmanN
ews
http://www.youtube.com/channel/UCLO6MOArKRoJ7y7
ByyvtrYg
http://www.akg.com https://www.facebook.com/AKG
https://twitter.com/AKGaudio
http://www.youtube.com/user/AKGAcoustics
http://bssaudio.com https://www.facebook.com/bssaudio https://twitter.com/bssaudio http://www.youtube.com/use
r/bssaudio
http://www.crownaudio.com https://www.facebook.com/CrownbyHarman
https://twitter.com/crownaudio
http://www.youtube.com/user/CrownInternational
http://www.dbxpro.com https://www.facebook.com/dbxpro https://twitter.com/dbxpro http://www.youtube.com/use
r/dbxprofessional
http://www.jblpro.com https://www.facebook.com/jblprofessional
https://twitter.com/TheJBLpro
http://www.youtube.com/user/TheJBLProfessional
http://www.lexiconpro.com https://www.facebook.com/lexiconpro
https://twitter.com/LexiconPro
http://www.youtube.com/user/LexiconPro
http://www.martin.com https://www.facebook.com/MartinProfessional
https://twitter.com/Martin_Global
http://www.youtube.com/user/MartinProfessional
http://usa.soundcraft.com https://www.facebook.com/SoundcraftMixers
https://twitter.com/SoundcraftUK
http://www.youtube.com/user/SoundcraftUK
http://usa.studer.ch https://www.facebook.com/StuderProfessional
https://twitter.com/StuderAudio
http://www.youtube.com/user/StuderProfessional
MANAGEMENT
Deb Frantom Vice President,
North America Sales
Office: +1 574-294-8229 Mobile: +1 574-849-0843 Fax: +1 574-294-8329 debbie.frantom@harman.com
ADMINISTRATION
Keith Schepperly Project Coordinator
Office: +1 954-375-2841 Mobile: +1 954-540-5486 Fax: +1 954-858-1811 keith.schepperly@harman.com
SALES MANAGEMENT
TARGET MARKETS:
Deb Frantom Vice President,
North America Sales
Office: +1 574-294-8229 Mobile: +1 574-849-0843 Fax: +1 574-294-8329 debbie.frantom@harman.com
Mark Henkin Target Market Manager,
Education
Office: +1 818-895-3323 Mobile: +1 850-321-6733 Fax: +1 574-294-8329 mark.henkin@harman.com
Michael Kurcab Target Market Manager,
Hospitality
Office: +1 818-830-8750 Mobile: +1 818-259-6124 Fax: +1 574-294-8329 michael.kurcab@harman.com Daryl Sutton Target Market Manager,
House of Worship
Office: +1 954-622-2273 Mobile: +1 417-593-3620 Fax: +1 954-858-1811 daryl.sutton@harman.com
Tony Perez Target Market Manager,
Cruise and Nightclub
Office: +1 954-375-2817 Mobile: +1 954-663-5857 Fax: +1 954-858-1811 tony.perez@harman.com
SALES MANAGEMENT
CANADA:
Julian Williams Sr. Sales Manager, Canada &
DigiTech
Office: +1 214-396-3782 Mobile: +1 574-315-1869 Fax: +1 574-970-2162 julian.williams@harman.com
RENTAL/TOURING - AUDIO:
Jamie Criswell Sr. Sales Manager,
Rental/Touring - Audio
Office: +1 336-307-2426 Mobile: +1 336-491-9967 Fax: +1 574-294-8329 jamie.criswell@harman.com
Ken Freeman Vertical Market Manager,
Rental/Touring - Audio
Office: +1 619-247-4039 Mobile: +1 619-247-4039 Fax: +1 574-294-8329 ken.freeman@harman.com
RENTAL/TOURING - LIGHTING:
Grif Palmer Sr. Sales Manager,
Rental/Touring - Lighting
Office: +1 954-622-2279 Mobile: +1 954-540-1943 Fax: +1 954-858-1811 grif.palmer@harman.com
Nick Freed Vertical Market Manager,
Rental/Touring - Lighting
Office: +1 954-375-2838 Mobile: +1 954-232-2352 Fax: +1 954-858-1811 nick.freed@harman.com
Jeff Washburn Vertical Market Manager,
Rental/Touring – Lighting
Office: +1 954-622-2283 Mobile: +1 954-649-5644 Fax: +1 954-858-1811 jeff.washburn@harman.com
Scott Anderson Vertical Market Manager,
Rental/Touring – Lighting
Office: +1 818-895-3340 Mobile: +1 310-428-4755 Fax: +1 574-294-8329 scott.anderson@harman.com
COMMERCIAL AUDIO & DISTRIBUTION:
Bill Raimondi Sr. Sales Manager,
Commercial Audio & Distribution
Office: +1 864-888-8105 Mobile: +1 770-880-4991 Fax: +1 574-294-8329 bill.raimondi@harman.com
SALES MANAGEMENT
RETAIL:
Mike Schoen Sr. Sales Manager, Retail
Office: +1 818-895-3350 Mobile: +1 818-472-3304 Fax: +1 574-294-8329 mike.schoen@harman.com
Marc Lee Shannon Vertical Market Manager, Retail
Office: +1 574-847-9985 Mobile: +1 574-847-9985 Fax: +1 574-294-8329 marc.shannon@harman.com
Steve Harder Vertical Market Manager, Retail
Office: +1 818-895-3305 Mobile: +1 818-209-6627 Fax: +1 574-294-8329 steve.harder@harman.com
Jeff Phillips Vertical Market Manager, Retail
Office: +1 248-895-3271 Mobile: +1 248-895-3271 Fax: +1 574-294-8329 jeff.phillips@harman.com
INSTALL:
Greg Jones Sr. Sales Manager, Install
Office: +1 818-736-9237 Mobile: +1 805-587-9208 Fax: +1 954-858-1811 greg.jones@harman.com
Olivier Roure Sr. Sales Manager, Install
Office: +1 609-945-3699 Mobile: +1 609-575-1266 Fax: +1 609-228-5874 olivier.roure@harman.com
Aaron Kunz Vertical Market Manager, Install
Office: +1 801-475-5419 Mobile: +1 801-201-3018 Fax: +1 574-294-8329 aaron.kunz@harman.com
Jeff Harris Vertical Market Manager, Install
Office: +1 818-886-8742 Mobile: +1 818-585-2831 Fax: +1 574-294-8329 jeff.harris@harman.com
Lewis Long Vertical Market Manager, Install
Office: +1 954-375-2823 Mobile: +1 954-663-8793 Fax: +1 954-858-1811 lewis.long@harman.com
Jim Fuller Vertical Market Manager, Install
Office: +1 954-375-2821 Mobile: +1 954-817-1182 Fax: +1 954-858-1811 jim.fuller@harman.com
Troy Bornman Vertical Market Manager, Install
Office: +1 574-294-8113 Mobile: +1 574-849-4787 Fax: +1 574-294-8329 troy.bornman@harman.com
Tim Mazur Vertical Market Manager, Install
Office: +1 717-838-3846 Mobile: +1 717-686-6734 Fax: +1 717-833-9000 tim.mazur@harman.com
SALES MANAGEMENT
RECORDING AND BROADCAST:
Katy Templeman-Holmes Associate Director,
Recording and Broadcast
Office: +1 818-920-3295 Mobile: +1 818-431-0659 Fax: +1 818-830-7825 katy.templeman-holmes@harman.com
Mike Franklin Vertical Market Manager,
Recording & Broadcast
Office: +1 615-394-7340 Mobile: +1 615-394-7340 Fax: +1 818-920-3208 michael.franklin@harman.com
Rob Lewis Vertical Market Manager,
Recording & Broadcast
Mobile: +1 415-867-9550 Fax: +1 818-920-3208 rob.lewis@harman.com
Brian Krawcykowski Vertical Market Manager,
Recording & Broadcast Office: +1 818-830-8776 Mobile: +1 310-403-5804 Fax: +1 818-920-3208 brian.krawcykowski@harman.com
James Tunnicliffe Studer Sales Support
Office: +1 973-220-1622 Mobile: +1 973-220-1622 Fax: +1 818-920-3208 james.tunnicliffe@harman.com
Paul Shorter Studer Sales Support
Office: +1 818-895-3478 Mobile: +1 818-620-7503 Fax: +1 818-920-3208 paul.shorter@harman.com
PRODUCT AND APPLICATION SUPPORT:
Brad Haynes Sr. Sales Manager,
Product and Application Support
Office: +1 954-622-2272 Mobile: +1 417-365-0260 Fax: +1 954-858-1811 brad.haynes@harman.com
Rick Modjeska PAS, Fleet Manager
Office: +1 574-294-8000 x:8437 Mobile: +1 574-536-4300 Fax: +1 574-294-8329 rick.modjeska@harman.com
Tom Der PAS, Soundcraft Brand Manager
Office: +1 603-964-2953 Mobile: +1 312-543-4113 Fax: +1 603-964-2958 tom.der@harman.com
Jim Ure PAS, Install/Sales Support Specialist
Office: +1 303-638-4096 Mobile: +1 303-638-4096 Fax: +1 574-294-8329 james.ure@harman.com
Joe Wagoner PAS, AKG Brand Manager
Office: +1 818-920-3275 Mobile: +1 818-324-8340 Fax: +1 818-830-7801 joseph.wagoner@harman.com
Rick Murphy PAS, AKG Product Specialist
Office: +1 630-418-2341 Mobile: +1 630-418-2341 Fax: +1 574-294-8329 rick.murphy@harman.com
SALES MANAGEMENT
PRODUCT AND APPLICATION SUPPORT (CONTINUED…):
Ricky Ledo PAS, Rush by Martin
Office: +1 954-375-2822 Mobile: +1 954-937-2078 Fax: +1 954-858-1811 ricky.ledo@harman.com
Marion Hall PAS, Martin Controllers
Office: +1 954-622-2275 Mobile: +1 954-540-6525 Fax: +1 954-858-1811 marion.hall@harman.com
Justin Cicerone PAS, Martin Atmospheric Effects
Office: +1 818-895-3383 Mobile: +1 818-415-4207 Fax: +1 954-858-1811 justin.cicerone@harman.com
CUSTOMER SERVICE / INSIDE SALES ASSOCIATES
Phone: +1 800-342-6939 Option 1 Hours: Monday-Thursday 9:00AM-7:00PM / Friday 9:00AM-5:00PM Email: customerservice@harman.com Location: Elkhart, IN Order Processing / Order Status / Tracking Information / Returns / Repairs / Pricing
Gwen Whisman US RSO Supervisor
Office: +1 574-294-8286 Fax: +1 866-879-9223 gwen.whisman@harman.com
Miranda Hull US RSO Team Leader
Office: +1 574-294-8243 Fax: +1 866-288-3230 miranda.hull@harman.com
Connie Andre Sales Associate
Office: +1 574-294-8092 Fax: +1 574-294-8250 connie.andre@harman.com
Clara Swald Sales Associate
Office: +1 574-294-8352 Fax: +1 574-294-8250 clara.swald@harman.com
Karol Leiter Sales Associate
Office: +1 574-294-8342 Fax: +1 866-333-4517 karol.leiter@harman.com
CUSTOMER SERVICE / INSIDE SALES ASSOCIATES (CONTINUED…):
DiAnne Pope Sales Associate
Office: +1 574-294-8131 Fax: +1 574-294-8250 dianne.pope@harman.com
Amber Higgins Sales Associate
Office: +1 574-294-8032 Fax: +1 574-294-8250 amber.higgins@harman.com
Noelle Ambrose Sales Associate
Office: +1 574-294-8225 Fax: +1 866-722-1583 noelle.ambrose@harman.com
Margie Kroeg Sales Associate
Office: +1 574-294-8047 Fax: +1 574-294-8250 margie.kroeg@harman.com
Amy Lara Sales Associate
Office: +1 574-294-8239 Fax: +1 574-294-8250 amy.lara@harman.com
Maryann Berquist Sales Associate
Office: +1 818-736-9257 Fax: +1 954-858-1811 maryann.berquist@harman.com
Gayle Hisson Sales Associate
Office: +1 954-375-2834 Fax: +1 574-294-8250 gayle.hisson@harman.com
Lisa Trimboli Sales Associate
Office: +1 954-375-2835 Fax: +1 574-294-8250 lisa.trimboli@harman.com
Donie Norman Returns Specialist
Office: +1 574-294-8130 Fax: +1 866-254-5136 donie.norman@harman.com
Paula Ford Returns Specialist
Office: +1 574-294-8156 Fax: +1 866-504-6383 paula.ford@harman.com
TECHNICAL SUPPORT / PRODUCT REPAIR / SERVICE
Phone: +1 800-342-6939 Location: Elkhart, IN / Northridge, CA / South Jordan, UT / Sunrise, FL
Phone: +1 818-920-3224
Email: support.us@akg.com Hours: 11:00AM-8:00PM EST Mon-Fri
Phone: +1 800-931-2357 Email: support@bssaudio.com
Hours: 10:00AM-7:00PM EST Mon-Fri
Phone: +1 800-342-6939 option 4
Email: support@crownaudio.com
Hours: 9:00AM-6:00PM EST Mon-Fri
Phone: +1 801-566-8800
Email: support@dbxpro.com Hours: 10:00AM-7:00PM EST Mon-Thu / 10:00AM-5:00PM EST Fri
Phone: +1 801-566-8800 Email: support@digitech.com
Hours: 10:00AM-7:00PM EST Mon-Thu / 10:00AM-5:00PM EST Fri
Phone: +1 818-894-8850 Email: support@jblpro.com
Hours: 11:00AM-8:00PM EST Mon-Fri
Phone: +1 801-566-8800 Email: support@lexiconpro.com Hours: 10:00AM-7:00PM EST Mon-Thu / 10:00AM-5:00PM EST Fri
Phone: +1 888-832-4180
Email: support@martinpro.com Hours: 24 Hours / 7 Days a Week (via Phone)
Phone: +1 818-920-3212 Email: support@soundcraft.com
Hours: 11:00AM-8:00PM EST Mon-Fri
Phone: +1 888-286-9358 Email: studer.us@studer.ch
Hours: 11:00AM-8:00PM EST Mon-Fri
TECHNICAL SUPPORT
MANAGEMENT:
Zeb Wall HPro Customer Service
Senior Manager
Office: +1 574-294-8054 Fax: +1 574-294-8329 zeb.wall@harman.com
David Fata HPro Customer Service Manager,
Technical Support
Office: +1 801-568-7676 Fax: +1 801-566-7005 dave.fata@harman.com
Shane Vander Veur Signal Processing Technical
Customer Support
Office: +1 801-566-8800 x7124 Fax: +1 801-566-7005 shane.vanderveur@harman.com
Rodney Rupp Amplifier Technical
Customer Support
Office: +1 574-294-8224 Fax: +1 574-294-8329 rodney.rupp@harman.com
Gregory Smith Loudspeaker/Mic/Mixer Technical
Customer Support
Office: +1 818-920-3285 Fax: +1 818-920-3218 gregory.smith@harman.com
Oniel Gibson Technical Sales Support Manager,
Lighting
Office: +1 818-920-3285 Fax: +1 818-920-3218 oniel.gibson@harman.com
TECHNICAL CUSTOMER SUPPORT:
Gregory Smith Technical Customer Support –
AKG / Crown Microphone
Office: +1 818-920-3285 Fax: +1 818-920-3218 gregory.smith@harman.com
Rafael Ulloa Technical Customer Support –
AKG / Crown Microphone
Office: +1 818-920-3224 Fax: +1 818-920-3218 rafael.ulloa@harman.com
Trevor Andersen Technical Customer Support –
BSS Audio
Office: +1 801-568-7586 Fax: +1 801-566-7005 trevor.andersen@harman.com
Jerome King Technical Customer Support –
BSS Audio / dbx
Office: +44 1707 668066 Fax: +44 1707 660755 jermoe.king@harman.com
Troy Taylor Technical Customer Support –
BSS Audio
Office: +1 801-568-7638 Fax: +1 801-566-7005 troy.taylor@harman.com
Will Fraser Technical Customer Support –
BSS Audio
Office: +1 801-352-2403 Fax: +1 801-566-7005 will.fraser@harman.com
TECHNICAL SUPPORT
TECHNICAL CUSTOMER SUPPORT (CONTINUED…):
Kevin Gring Technical Customer Support –
Crown
Office: +1 574-284-8006 Fax: +1 866-762-2862 kevin.gring@harman.com
Aaron Potosky Technical Customer Support –
Crown
Office: +1 574-294-8202 Fax: +1 574-294-8329 aaron.potosky2@harman.com
Kip Whitehead Technical Customer Support –
Crown
Office: +1 574-294-8013 Fax: +1 574-294-8329 kip.whitehead@harman.com
Rodney Rupp Technical Customer Support –
Crown
Office: +1 574-294-8224 Fax: +1 574-294-8329 rodney.rupp@harman.com
Joshua Hardesty Technical Customer Support –
dbx
Office: +1 801-566-8800 x7530 Fax: +1 801-566-7005 Joshua.hardesty@harman.com
Travis Long Technical Customer Support –
dbx
Office: +1 801-566-8800 x8404 Fax: +1 801-566-7005 travis.long@harman.com
Jason Mondragon Technical Customer Support –
dbx
Office: +1 801-568-7504 Fax: +1 801-566-7005 jason.mondragon@harman.com
Bill Clayton Technical Customer Support –
Digitech
Office: +1 801-566-8800 x7120 Fax: +1 801-566-7005 bill.clayton@harman.com
Dean Athens Technical Customer Support –
Digitech
Office: +1 801-568-7585 Fax: +1 801-566-7005 dean.athens@harman.com
John Clark Technical Customer Support –
IDX
Office: +1 801-568-7606 Fax: +1 801-566-7005 john.clark@harman.com
Sam Nasralla Technical Customer Support –
JBL
Office: +1 818-895-8157 Fax: +1 818-830-7801 sam.nasralla@harman.com
Everett Watts Technical Customer Support –
JBL
Office: +1 818-895-3480 Fax: +1 818-830-7801 everett.watts@harman.com
TECHNICAL SUPPORT
TECHNICAL CUSTOMER SUPPORT (CONTINUED…):
Christian Pardo Technical Customer Support –
Martin
Office: +1 954-375-2829 Fax: +1 954-858-1811 christian.pardo@harman.com
Kyle Love Technical Customer Support –
Martin
Office: +1 954-375-2842 Fax: +1 954-858-1811 kyle.love@harman.com
Brandon Robbins Technical Customer Support –
Martin
Office: +1 818-736-9255 Fax: +1 954-858-1811 brandon.robbins@harman.com
Robert Chamberlain Technical Customer Support –
Martin
Office: +1 818-736-9259 Fax: +1 954-858-1811 robert.chamberlain@harman.com
Rick Morris Technical Customer Support –
Soundcraft
Office: +1 818-920-3292 Fax: +1 818-830-7801 richard.morris@harman.com
Ryan Augustine Technical Customer Support –
Lexicon
Office: +1 801-566-8800 Fax: +1 801-566-7005 ryan.augustine@harman.com
Shane Vander Veur Technical Customer Support –
Lexicon
Office: +1 801-566-8800 x7124 Fax: +1 801-566-7005 shane.vanderveur@harman.com
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