culture hacking 101: transforming toxic workplace cultures

The Simplest Way To

Transform A Toxic Workplace Culture

RAAF Townsville July 2016

Heidi Alexandra PollardCEO, UQ Power

Culture Hacking 101

www.UQPower.com.au

Shift happens.

• Hyper-connectivity• Increased Demand for CSR• Accelerating Technology • People want tailored convenience

““Heidi we’ve seen more Heidi we’ve seen more change in the last 3 change in the last 3

years than in the last years than in the last 3030.” .”

Let’s take a walk in the Let’s take a walk in the Land of Possibility Land of Possibility

and see if you can be a and see if you can be a futurist too!futurist too!

Let’s take a walk in the Let’s take a walk in the Land of Possibility Land of Possibility

and see if you can be a and see if you can be a futurist too!futurist too!

www.UQPower.com.au

PAIR SHARE - DISCUSSHow many predictions did you guess?

Which predictions surprised you the most?

How do these future trends relate to your work and leading your team in Defence?

?

What makes a workplace great?(What do you see, hear and feel?)

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What makes a workplace suck?(What do you see, hear and feel?)

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As workplace futurists and culture architects, we get excited about the development of leaders and the creation of cultures that are adaptive and sustainable for the new world of work. This workplace culture is impacted by 3 key areas:

We’re passionate about

Work / play / living

City based dwellersMassively mobileConstantly connectedCloud Computing

EnergyDisconnectionDepressionGenerosity Economy Resilience

Co-workingCollaboration

End of retirementGlobal nomads

Questioning consumersHigh transparency

Education reengineeringQuadruple bottom line

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UQPower.com.au#StartWithU

What’s the differentiating factor between good companies and awesome companies?

The Awesome Ones have their House In Order

The four keys to building an awesome business are:

VISION – creating a truly differentiated strategy

IQ – driving flawless execution

BODY – having a solid brand and plenty of cash to weather the storms

EQ – Attracting and keeping the right people

YOU HAVE TO

#startwithU

AND GET YOUR HOUSE IN ORDER

Why are some staff“Batteries Not Included”

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And other staff are “Batteries Included”

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Because some leaders are “Drainers” of energy

These are CONTAINER MANAGERS

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And other leaders are “Givers” of energy

These are EXPANDER LEADERS

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People join a company

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But leave their manager

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#1 Skill of Expander Leaders

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‘e’Download our free report 8 Signs of Strong Emotional

Intelligence here

www.uqpower.com.au/strong-eq

The people who best handle challenging times of change are those with high emotional intelligence (EQ). There are five domains of EQ identified including:1.Knowing your emotions2.Managing your emotions3.Motivating yourself4.Recognising and understanding other people’s emotions5.Managing relationships ie: managing the emotions of others.

EQ – Emotional Intelligence

A simple leadership hack to shift your culture

Body Language Proficient

- 7% of meaning is in the words that are spoken

-38% of meaning is paralinguistic – the way we say it

-55% of meaning is in body language & expression

WHY YOU MUST BECOME FLUENT IN A SECOND LANGUAGE

TIP: Lead with your body.

Introduce yourself to someone:

Like it’s a waste of your time

You Can Raise Your Frequency

TIP: Lead with your body.

Introduce yourself to someone:

Like they are your long lost best friend

You Can Raise Your Frequency

www.UQPower.com.au

LEADING CHANGE THROUGH DIFFICULT TIMES

WCA:

Moving from policemen to

helpful advisors

There are 7 steps to having a difficult conversation:

1 – Set the scene2 – Describe your feelings3 – Clarify importance4 – Own your part5 – Offer solutions6 – How to move forward7 – Invite their response

PAIR SHARE

Difficult Conversations

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CHANGE IS GOING TO HAPPEN YOU CAN CHOOSE TO LET IT HAPPEN TO

YOU OR YOU CAN

Make It HappenAND LEAD THE WAY!

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WHEN LEADERS FOCUS ON DEVELOPING THEIR PEOPLE AT

WORK EVERY CULTURE AND BUSINESS METRIC IMPROVES

Source: WorkHuman Research Institute at Globoforce

DISCUSSION

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Stay in touch www.UQPower.com.auwww.linkedin.com/in/heidialexandrapollard