david watts, ccd design & ergonomics (uk) - defining the benefits of systems integration when...
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Benefits of Systems Integra1on in Control Room Design
David Wa(s | February 2014
Introduc1on
• Bit about CCD • Why is this a problem?
– Some physical problems in the control room – Problems for operators and their tasks
• How systems integraIon impacts on room design • How to approach it • Case study of TfL Road Tunnel system development
CCD…
• +35 years’ experience in control rooms • Human Factors / Ergonomics experIse • Integrated with interior design & furniture design • Work across sectors – transport, energy, security, emergency
services • Work around the world
The physical problems
• Control room evolve…
The physical problems
• Over Ime they get added to
Physical problems
• UnIl you can’t recognise the original design
Physical problems
• More kit gets added in
Physical problems
• UnIl the space is unusable
Task impact
HMI issues
• Inconsistency of presentaIon • Different indicaIons on different systems with same meaning • Different labels or nomenclature • Different ways to navigate schemaIcs, maps or the whole
HMI • Different processes to complete similar tasks • Spread alarm inputs across different systems
• Only impact is to increase workload and increase probability of human error
Alignment with user tasks
• What informaIon does the task require? • When should the informaIon be provided? • Are we avoiding informaIon overload (“because we can”) • Is the informaIon contextual? • Is the informaIon helpful?
• Which comes first? The task or the systems?
Consequences
• Risk of human error • Welfare issues from increased workload • Increased cost of training • Maintenance costs • Procurement issues • More space required as more systems come in
Emerging issues
• Changing technology…
Emerging issues
• Virtual or distributed operaIons…
Emerging issues
• Changing way we interact with each other & systems
Image courtesy of CGM
Emerging issues
• Highly collaboraIve work spaces
Control Room Ecosystem
Case Study – TfL Road Tunnel Control
• LSTOC manages all road tunnels in London including Blackwall & Rotherhithe tunnels under the Thames, and the surrounding road network
• TfL inherited the room & systems from the Met Police • Operates about 300 CCTV cameras, 390 VMS, 126 signals and
42 barriers • Major risk for TfL operaIons – to life and London streets
operaIon
Case Study – TfL Road Tunnel Control
Project objecIves: • Understand the wider strategic framework • What informaIon do operators need? • When do they need it? • Define user tasks for the development of an integrated
system
TfL Case Study – project ac1vi1es
• Develop strategy for future development – what is LSTOC like in 2030?
• How does the current room work? What are the problems & gaps?
• Analysis: – Define the operaIonal tasks & informaIon needs – Define the workflow and inputs/outputs
• Develop into User Requirements • Go to market for system
– Deliver the requirements AND – Deliver the operaIonal philosophy
CCD Design & Ergonomics Ltd 11 – 21 Northdown Street| London | N1 9BN
Tel: +44 (0) 20 7593 2900 www.ccd.org.uk
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