delivering personalised care a personal perspective spif seminar 26 th october 2011 professor jo...
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Delivering Personalised CareA Personal Perspective
SPIF seminar26th October 2011
Professor Jo ArmstrongChair Enable Scotland
Personalised care
The context The reality The challenges
The context
Budgets down Demand growing Expectations rising Legislative changes coming
The reality
Fear of change Budget and benefit cuts focus of
attention Service redesign not the same as
personalised services Joined-up delivery not the norm Regulatory issue yet to be tested
The challenges
How to put users needs to the fore How to deal with the outcomes of
change How to reduce collective fear
Conclusions
Budget cuts are coming Quality must not be compromised Individuals must be in control Effective monitoring required
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