developing human capital and organizational culture to...

Developing Human Capital and Organizational Culture to Support Asset Management

A Transportation Asset Management Expert Task Group Briefing Paper

The Biggest Assets

People

Culture

A System Defined

System: A set of interconnected components that create a result greater than the product of their individual parts.

Using the Entire Network • Managing

infrastructure requires a coordinated network

• Information must flow across the organization

• Critical are individual, organizational, and cultural skills

Each Unit Does Its Piece • Each ‘silo’ member

really is part of a team that needs to coordinate

• Each team puts its piece of asset management in place

• None succeed by themselves

Planning

Design Construction

Programming TAM Policy

Maintenance

A Result Greater than the Parts

Data & Analysis

Forecasting Investment Results

0

10

20

30

40

50

60

70

80

90

100

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30

Perc

ent P

avem

ents

Mee

ting

Targ

et

Years

Current Investment Result Optimum Investment Level 40% Pavement Budget Cut

Measuring Risk, Balancing Rewards • Risk involves balancing

threats and opportunities

• Few risks equal few rewards

• Understanding risk enhances decision making

Forming a Matrixed Department

Common Policies

Coordinated Execution

Common Policies

Coordinated Execution

Common Policies

Coordinated Execution

Common Policies

Coordinated Execution

Common Policies

Coordinated Execution

Data and Analytical Skills • Ad hoc analysis

supports individual decisions

• ‘Deep dives’ support curious managers

• Front-end tools simplify decision making

Communicating the Consequences • Converting data to

information is critical • Illustrating, mapping

aid understanding • Communicating

requires understanding the audiences

GIS Supports Analysis • GIS merges

communication and analysis

• It illustrates relationships and trends

• Mapping brings clarity of many questions

Stress Maintenance Basics • Sound assets rely

on sound maintenance

• Front-line crews play critical role

• Policies fail if execution fails

People: Our Greatest Assets • Asset management

success relies on; – Training – Support – Tools and – Culture

Conclusion • Thank you • Please visit the TAM

portal at http://www.tam-portal.com/