devnet ux creative design 101 workshop

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Creative Workshop

Talk

UX Design Process

Hands-on Design

Interviewing

Creating Personas

Writing Scenarios

Sketching

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Ground Rules

Try the exercises

Use the Cisco design coaches

Relax and have fun

Share your mind

Ask questions

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User Experience DesignWhat is it?

Who’s doing it?When do you do it?

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UX Design != Wireframes

It’s the creative process that comes before wireframes.

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You are not the user.

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You can’t think ‘technical’ and ‘user’ at the same time.

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Human-centered Design Process

User Researchinterviews

observation

design probes

thinking

feeling

doing

knowing

User Modelingpersonas

mental models

user journeys

hypotheses

Requirements Definitionscenarios

narratives

storyboards

Synthesisscenarios

narratives

storyboards

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Data

&

Empathy

User Research

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User Modeling: Personas

Background

Global healthcare company

Network engineer with 10 years experience

Many satellite sites and external partners

Needs and MotivationsN e t w o r k h e a l t h — k e e p t r a ffi c i s fl o w i n g

E n s u r e t h r e a t s a r e r e s o l v e d

G i v e p e o p l e a c c e s s o n l y t o i n f o r m a t i o n t h e y n e e d

K e e p d e v i c e s o f t w a r e a n d fi r m w a r e u p - t o - d a t e

“It’s fine for the security group to manage IPS, but

I’ll never give up control of the firewalls—they’re the

keys to the kingdom.”

Ned Patton

What would Ned

do?

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A scenario is a story told from the user’s point of view.

It narrates what happens during an ideal user experience to achieve a specific goal.

There is no mention of the technology or interface, i.e., we don’t say how it’s done.

Requirements generation: Scenario

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Scenario example

Francesca is at the Learning Lab in the DevNet Zone when a colleague calls her over to introduce Jan, a Jabber engineer. They talk collaboration technologies and decide to exchange contact information.

Francesca pulls out her phone and sees the names and photos of people in her network who are close by. “That’s you, right?” she asks Jan, pointing at a photo labeled Jan James. Jan nods, so Francesca selects Jan’s photo. From a choice of communication channels she selects LinkedIn. “You should head for your talk now,” she says. “You’ll get an SMS with a link. Follow it and you’ll get my contact info.”

As Jan heads off, Francesca adds a note to remind her they talked about collaboration technologies.

Later that day she gets an alert that Jan’s contact info has been added to her app.

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Requirements

Francesca is at the Learning Lab in the DevNet Zone when a colleague calls her over to introduce Jan, a Jabber engineer. They talk collaboration technologies and decide to exchange contact information.

Francesca pulls out her phone and sees the names and photos of people in her network who are close by. “That’s you, right?” she asks Jan, pointing at a photo labeled Jan James. Jan nods, so Francesca selects Jan’s photo. From a choice of communication channels she selects LinkedIn and submits her choice. “You should head for your talk now,” she says. “You’ll get an SMS with a link. Follow it and you’ll get my contact info.”

As Jan heads off, Francesca adds a note to remind her they talked about collaboration technologies.

Later that day she gets an alert that Jan’s contact info has been added to her app.

context

goal

data

input

display & input

input

input

action

sensor data

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Scenarios != Use Cases

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Synthesis: Sketching

Fail often fail fast.

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Design an application

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Application: Order ahead of time

Design an application that enables a group to order food from a restaurant and specify when they will be arriving (pickup or delivery).

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Form groups

Get into groups of 3-4.

Grab a Cisco designer to work with you

Introduce yourselves

We’ll all go through the process synchronously

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Practice interviewing (10 min)

Take turns interviewing at least 2 people

• Decide the goal of your interview—what do you want to learn

• Start interview by asking the person about themselves

• Lead them through describing an experience of organizing a group lunch

• Listen

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Insights about interviewing?

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Background

First item

Second item

Third item

Goals and Motivations

First item

Second item

Third item

Write 2 personas (15 min)

☺︎ “Quote from your persona”

name

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Insights about writing personas?

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Write scenarios (15 min)

Describe the ideal experience

What the user does, sees, etc.

Force yourself to not think about the system

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Insights about writing scenarios?

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Sketch design ideas (30 min)

Walk through a scenario

Sketch the flow through screens

Figure out what should go on the screen

What would <persona> want?

Sketch 3 variants

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Thoughts about sketching

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Wrap up

Thanks

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Graphic Styles and Lines

Callout Leader Line

Multi-color Bar to Divide Content

Solid Gradient Image FillTransparent