digital, diversity and data for good...jemma waters lloyds banking group lloyds bank high d git*...
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Digital, Diversity and Data for Good Jemma Waters, Lloyds Banking Group @tweetypielondon
Turn and face the strange(CH-CH-CHANGES)
@tweetypielondon
With great power data comes great responsibility
SMILEY CUSTOMERS BEING HAPPY
How digital is the UK?
@tweetypielondon
1 million UK citizens9,000 interviews
Absence of data is just as crucial
@tweetypielondon
Consumer Digital Index
11.3m UK citizens don’t have basic digital skills
13m can’t verify the sources of information online (fake
news!)
10% of the workforce don’t have digital capability
1 in 3 people over 60 use the Internet to manage
their health
£85bn – the amount of money UK plc could make annually if SMEs had the
right tech and skills
SMEs with digital leaders are 3x more likely to have
growing revenue
Putting people first
Diversity should be default
Taking the inside out
@LBGDigi@Tweetypielondon
Jemma Waters
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