Digital, Diversity and Data for Good Jemma Waters, Lloyds Banking Group @tweetypielondon

Turn and face the strange(CH-CH-CHANGES)

@tweetypielondon

With great power data comes great responsibility

SMILEY CUSTOMERS BEING HAPPY

How digital is the UK?

@tweetypielondon

1 million UK citizens9,000 interviews

Absence of data is just as crucial

@tweetypielondon

Consumer Digital Index

11.3m UK citizens don’t have basic digital skills

13m can’t verify the sources of information online (fake

news!)

10% of the workforce don’t have digital capability

1 in 3 people over 60 use the Internet to manage

their health

£85bn – the amount of money UK plc could make annually if SMEs had the

right tech and skills

SMEs with digital leaders are 3x more likely to have

growing revenue

Putting people first

Diversity should be default

Taking the inside out

@LBGDigi@Tweetypielondon

Jemma Waters