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Digital, Diversity and Data for Good Jemma Waters, Lloyds Banking Group @tweetypielondon
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Turn and face the strange(CH-CH-CHANGES)
@tweetypielondon
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With great power data comes great responsibility
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SMILEY CUSTOMERS BEING HAPPY
How digital is the UK?
@tweetypielondon
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1 million UK citizens9,000 interviews
Absence of data is just as crucial
@tweetypielondon
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Consumer Digital Index
11.3m UK citizens don’t have basic digital skills
13m can’t verify the sources of information online (fake
news!)
10% of the workforce don’t have digital capability
1 in 3 people over 60 use the Internet to manage
their health
£85bn – the amount of money UK plc could make annually if SMEs had the
right tech and skills
SMEs with digital leaders are 3x more likely to have
growing revenue
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Putting people first
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Diversity should be default
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Taking the inside out
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@LBGDigi@Tweetypielondon
Jemma Waters