digital it maturity matrix · digital it maturity matrix . behaviours operating improving...

DIGITAL IT MATURITY MATRIX

I

GD

P

Industry 4.0

Cyber physical Systems, IOT,AI,

networks

Industry 3.0

Automation, computers and

electronics

1960s

Industry 2.0

Mass production and electricity

1870s

Industry 1.0

Mechanisation, Steam & water power

1780s

4th Industrial Revolution

You Are

Here

Behaviours Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

Business Outcomes

Digital IT Maturity

DIGITAL IT MATURITY MATRIX

Behaviours

Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

Business Outcomes

• Productivity applications are functional

• Poor responsiveness to changes in process requirements, scope and scale

•Productivity apps functional. •Poor resp to

changes in process req’s, scope & scale.

•Highly responsive and adaptable basic IT systems

• Highly responsive and adaptable basic IT systems

• Customer interaction mostly manual

• Sales, marketing & customer servicing functions have little or no automation

• Passive online presence.

• Frictionless, Hyper- personalised customer engagement.

• Digital Products • Highly responsive business

model underpinned by digital systems.

DIGITAL IT MATURITY MATRIX

•Cust Interaction mostly manual. •Sales, marketing &

servicing manual. •Passive online.

•Frictionless cust engagement. •Digital Products •Highly responsive

business model.

•Highly adaptable supply side business processes within existing business model.

•Supply side business processes meet current business requirements •Time consuming

reporting

•Good Cust experience •Optimised & efficient

demand side business processes •Active online presence

•Support for changes to business scale. •Slow responsiveness

to changes in process requirements & scope.

•Effective & efficient supply side business processes • Integrated supply

chain and dist.

Transforming Improving Operating

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

Skills & Competencies

•Market knowledge •Sales and marketing •Corporate governance

and leadership

•Commercial orientation • Industry Knowledge •Executive leadership

•Functional Technology Knowledge •Team leadership

Transforming Improving Operating

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

•Market knowledge •Sales and marketing •Corporate governance

and leadership

•Commercial orientation • Industry Knowledge •Executive leadership

•Functional Technology Knowledge •Team leadership

•Financial Mgmt. •Vendor Mgmt. •Results

orientation

•Collaboration & Influence •Strategic vision • Inquisitiveness

•Agility • Innovation •Change Leadership •Creativity •Complexity Mgmt.

Skills & Competencies

Behaviours

Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

Value

Cost Reduction Value Creation

Val

ue

Cre

atio

n

Co

st R

edu

ctio

n

Behaviours

Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

DIGITAL IT MATURITY MATRIX

Fatal Gap

Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

DIGITAL IT MATURITY MATRIX

Behaviours

Two Speed

IT/Digital

Fatal Overlap

Behaviours

Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

DIGITAL IT MATURITY MATRIX

Career Paths

1.

Behaviours

Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

DIGITAL IT MATURITY MATRIX

Career Paths

2.

Behaviours

Transforming Improving Operating

Dig

ital

Fo

cus

•Passive web site •Limited IT support

for sales/marketing •Multiple BDs with

multiple data

•Basic core business function systems e.g. ERP, banking, manufacturing, etc •Functional Support

systems

•Reliable, Robust Secure, basic IT •Good vendor Mgnt • IT Project Mgnt

limited to BAU

•Monetised data •Deep learning

systems •Customer & Market

BI analytic systems

•Customer relationship system •Basic AI •BI data analytics

•Some supply side business processes automated and /or supported by IT

• IT automated/scalable •Partially cloud based •Outsourced services •Operational PMO

•Multi Cloud •Dev Ops • IOT •Micro Services • IT Project portfolio

•Optimised/automated IT platform support for all supply side business processes • Continuous delivery

DIGITAL IT MATURITY MATRIX

Career Skills

match