do not update shifts in smm/online roster adhoc requests

Guidelines to avail Transport Facility in NCR/Kolkata/Pune – During COVID-19

These guidelines will be applicable till the time BAU is not achieved.

Any exception to the Transport policy whether it is exception to the Transport eligibility basis the Employee band/

Function/shift timings or the maximum permissible distance or any other exception given w.r.t the existing Transport

policy will be for a temporary period only, and the facility will be withdrawn once the BAU resumes.

Transport will be provided to all the locations falling in Kolkata/Pune/Delhi/ Noida/ Ghaziabad / Faridabad and

Gurugram as per guidelines.

Transport Service will not be provided to “restricted” areas declared by local Govt Admin.

Process for availing transport facility:

Please do not update shifts in SMM/Online Roster. Shifts updated in SMM/Online Roster will not be considered.

Transport facility will be provided as per the Adhoc Requests raised in the Transportal Application.

Transport facility will be provided in following shifts:

Login 0:30 3:30 5:30 6:30 7:30 8:30 9:30 10:30 11:30 12:30 13:30 14:30 15:30 16:30 17:30 18:30 19:30 20:30 21:30 22:30

Logout 0:00 1:00 2:00 3:00 4:00 5:00 6:00 7:00 8:00 11:00 13:00 15:00 16:00 17:00 18:00 19:00 20:00 21:00 22:00 23:00

Geocoding

All the employees should have their current address updated in ESS from where they want to have

the daily Pick and Drop arranged.

First Time users / Users who have updated their new address in ESS should have their Home address

geocoded (digital address) in the System. Transport Operation Team will support you in having the

geocoding done in system.

For Geo-code, below details needs to be shared with respective Transport team.

Please keep the subject line as : “ GEOCODE REQUEST, SAP ID : (SAP ID of the individual

employee or RM incase RM is sending a consolidated detail)

Emp

ID Emp Name ESS Address X(Longitude) Y(Latitude) ESS home Address to CWL

Distance CWL (office) to ESS Address Distance

To get X&Y coordinates of your residence, please search your exact/nearest address on google map.

Try to put cursor on correct location. On Pointer, right click and select "What's here" from there you can get X,Y (like

below) of that particular location.

Example :

Raising New Adhoc Request through web portal

• Procedure to raise a New Adhoc Request :

Login to www.myhcl.com>> Transportal -> Shift Cab->Transportal-> My Desk-> Self Adhoc-> Click on Add

button-> Select details and click on save button.

• BSERV Users needs to login from below URL

https://transportal.myhcl.com/TransportalAzureSSO/TransportalLogin.aspx

Click on add (Right hand side bottom right corner)

1. Select the reason for placing a adhoc (Shift During COVID-19 Period) 2. Choose the pick/drop and shift time as per SLA

SLA to cancel or for raising a new adhoc request: Pickup : 6 hours before the scheduled Login Shift Drop : 2 hours before the scheduled Logout Shift

Adhoc Request through Mobile app Empower >> Transportal Click on Adhoc >> Select request type >> (Pick/Drop) >> Select time >> Reason >> Submit

Cancelling the existing Pick/Drop

In case the planned Pick or Drop needs to be cancelled or changed then individual employees can log into Transportal

Application through MYHCL login ID and password.

Please note that before raising a new adhoc request, the existing request has to be first cancelled into the system

Procedure to cancel the cab service for a particular day :

Please follow the steps : Transportal->My Desk->My Schedule->Click on the shift displayed as hyperlink -> Select

appropriate checkbox to cancel pick/drop. It has to be done as per SLA defined and mention earlier.

In SEZ, the New Transport Tool from Move in Sync Technology can be used for

“Enhanced Digital Experience” :

This new transport tool will enable us with exciting new features for both side of coin customer delight and operation team to

run the operation smoothly. Some of the key highlights are mention below:-

Cab tracking by end user.

Connect with Transport helpdesk via app.

Placing schedule request though it (Once Function is active for users).

Safe and Secure connect between employee and Driver through call masking.

SOS button on application.

Process for using Moveinsync Application & its Features

Download the application :

Noida SEZ-126

Level Name Contact Detail Email

Helpdesk

Transport Helpdesk (24x7) 0120-6653040, 9560346662 SEZ-Transport@hcl.com

Shift Lead- Helpdesk/ Tracking 9599230435 SEZ-Transport@hcl.com

Drop Team (24x7) 0120-4684057, 9599230434 SEZdropteam@hcl.com

Helpdesk Lead

Rahul Saini/Shalesh Sharma 9717270042/9899739057 saini.r@hcl.com / shalesh.k@hcl.com

Site Lead Alok Gupta/Raman Kumar 9873112016/9953628611 gupta_alokg@hcl.com / raman-ku@hcl.com

Noida NSL

Level Name Contact Detail Email

Helpdesk Transport Helpdesk (24x7) 88263-46662 NSLTransport@hcl.com

Helpdesk Lead

Devesh Rathi 80106-12533 devesh.r@hcl.com

Site Lead Vinod Kumar 98990-36444 vinod-kuma@hcl.com

Noida Sec-59/Sec-60/Sec-3

Helpdesk / Escalation Matrix Detail : NCR

Level Name Contact Detail Email

Helpdesk Transport Helpdesk (24x7) 9958792934 Transport.helpdesk@hcl.com

Helpdesk Lead

Prashant Richhariya 9540884743 Prashant.Richhariya@hcl.com

Site Lead V. Satish 9818309429 Satishv@hcl.com

Escalation Matrix

Level Name Contact Number Email id

1 Respective Site Lead Respective Site Lead Respective Site Lead

2 P Suresh Kumar

(Sr. Manager Operations) 9873086148

sureshku@hcl.com

3 Anuragdutt Mehta

(Associate Manager) 9873247898

anuragdutt.m@hcl.com

4 Rohit Yadav

(Regional Transport Head)

rohitya@hcl.com

Helpdesk / Escalation Matrix Detail : Pune

Escalation Matrix and Help Desk No for Pune Level Name Mobile No Email ID

1 TRANSPORT HELPDESK, PUNE 07767007050/8007211770 Pune-Transport-CAS@hcl.com

2 Nitin Patil 9860249003 Nitin.patil@hcl.com

3 Madhusudan Paranjape 9850091191 Madhusudan.Sp@hcl.com

4 Rohit Yadav (Regional Transport Head) rohitya@hcl.com

Helpdesk / Escalation Matrix Detail : Kolkata Escalation Matrix and Help Desk No for Kolkata

Level Name Mobile No Email ID

1 TRANSPORT HELPDESK, KOLKATA 033 - 66052313 transporthelpdeskkol@hcl.com

2 Amit Mondal 7890899865 AMIT.MONDAL@HCL.COM

3 Mahesh Mondal 8918731453 mahesh.mondal@hcl.com

4 Abhijit Basumalik (Sr. Executive) 9903033173 Abhijit.Basumalik@hcl.com

5 Rohit Yadav (Regional Transport Head) rohitya@hcl.com