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Dr. Ben D. Sawyer’s

Lecture 2: Human-machine Teaming

Designing for The Human

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Do You Trust Automation and Autonomy?

• Do you trust your crockpot?

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Do You Trust Automation and Autonomy?

• Do you trust your cruise control?

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Do You Trust Automation and Autonomy?

• How about an automated dentist?

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Human Trust of Machine Partners

• How important is trust?

• What aspects of machine systems (with

humans included!) help and hurt trust?

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Human and Machine Strengths and Limitations

(Fitts,1954)

• What are you good at?

• Where do you need help?

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Human and Machine Strengths and Limitations

•

(Fitts,1954)

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Human and Machine Strengths and Limitations

› Replication

› Speed & Power

› Simultaneous Operation

› Short Term Memory

› Computation

› Long Term Memory

› Perception

› Judgement

› Induction

› Improvisation

M

H

(deWinter, 2015)

(Fitts,1954)

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Consider a Case of Perception: Prevalence Effects

Airport Scanner

(Mitroff & Biggs, 2014)

(deWinter, 2015)

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Consider a Case of Perception: Prevalence Effects

(Mitroff & Biggs, 2014)

(deWinter, 2015)

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

• How about your spam filter?

Do You Trust Automation and Autonomy?

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Trust in Human-machine Teaming

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Trust in Human-machine Teaming

Better spam protection lowers frequency

M

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Trust in Human-machine Teaming

As the machine become better, the human gets worse

M

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Do You Trust Automation and Autonomy?

As the machine become better, the human gets worse

• In absolute terms the human is still protected

• What are the implications for trust?

• Can we design spam protection that is a better teammate?

M

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Can we design better

human-machine teams?

humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > bsawyer@mit.edu > More at bendsawyer.com

Questions