ed batista, interpersonal dynamics, class 6: group norms & roles

Dynamics InterpersonalEd BatistaWinter 2016CLASS 6: GROUP NORMS & ROLES

The balcony &

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the dance floor

Dissecting a

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group

MultipleInterpersonal Dynamics ReaderKantor’s Four-Player Model & Action StancesBuilding the Emotional Intelligence of Groups

perspectives

Discuss withWhat concepts seemed useful?What reactions did you have?

your partner

I.D. ReaderWhat’s the role of the facilitators?How is influence determined?What rights & responsibilities do you have?What is “productive” work?What’s the role of feedback?How is conflict handled?

I.D. ReaderEdgar ScheinWill I be accepted? (Is there a membership fee?)Will I have influence? (Will I have control?)What identities can I show? (Must I play a role?)Will my goals be met? (What are their goals?)

EQ and groups

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EQ and groupsDruskat and WolffEffective teamsParticipation, cooperation, collaborationCan’t mandate behavior

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EQ and groupsEssential conditions…Mutual trustGroup identity (feeling of belonging)Group efficacy (belief in value of the team)Strongly affected by group EQ

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EQ and groupsIndividual EQEmotional awarenessEmotion regulation (≠ suppression)Inward (one’s own emotions)Outward (others’ emotions)

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EQ and groupsHigh EQ individuals ≠ High EQ groupGroup norms determine group EQCreate awareness of emotionHelp regulate emotion

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Language police

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Language police

Norma (carpenter’s square)

Language policeNorms are…

Prescriptions (What we must do)Aspirations (What we should do)Descriptions (What we actually do)

We never… We always…

Norms that createawareness

We never… We always…

1. Spend time getting to knoweach other personally.

Norms that createawareness

We never… We always…

2. Regularly ask how others are doing.

Norms that createawareness

We never… We always…

3. Share our thoughts and emotionsin the moment.

Norms that createawareness

We never… We always…

4. Ask those who have been quiet in a discussion what they think.

Norms that createawareness

We never… We always…

5. Fully explore any resistanceto the group’s direction.

Norms that createawareness

We never… We always…

6. Set aside time to discuss and evaluateour own effectiveness.

Norms that createawareness

We never… We always…

7. Acknowledge and discuss the feelingin the group in the moment.

Norms that createawareness

We never… We always…

Norms that help regulate

We never… We always…

1. Have clear ground rules for productive behavior in T-group.

Norms that help regulate

We never… We always…

2. Call out behavior that violatesthose ground rules.

Norms that help regulate

We never… We always…

3. Express acceptance ofothers’ emotions.

Norms that help regulate

We never… We always…

4. Make time to discuss difficulties within the group

and the emotions they generate.

Norms that help regulate

We never… We always…

5. Use playfulness to acknowledgeand relieve stress.

Norms that help regulate

We never… We always…

6. Express optimism aboutthe group’s capabilities.

Norms that help regulate

We never… We always…

7. Provide others with positivefeedback in the moment.

Norms that help regulate

Kantor’s 4 players

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Kantor’s 4 playersMover initiates

Follower supportsOpposer challengesBystander observes

Kantor’s 4 playersNo Movers, no direction

No Followers, no completionNo Opposers, no correctionNo Bystanders, no perspective

Kantor’s 4 playersOptimal system

All roles are representedAll members can play all roles at any time

Kantor’s 4 playersSub-optimal system

One or more roles is missingMembers may avoid certain rolesMembers may get stuck in certain roles

Roles & social

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identity

Discuss with

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your trioIn this group…What role/s do you tend to play?What role/s do you get stuck in?What role/s do you avoid?How might your social IDs affect any of this?

Discuss with yourWhat did you learn?

What’s working?What’s not?What would you like to do differently?

T-group

With your original

What do you want to do as individuals?How might you help each other?

partner

Dynamics InterpersonalFor more:www.edbatista.com/interpersonal-dynamics.html