electronic ticketing implementation

Electronic Ticketing

Implementation

Moscow June 28th 2006Vladimir Tepikin

Reservations Systems ManagerUkraine International Airlines

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

Phase I• Interline Electronic Ticketing• GDS Electronic Ticket issuance• Ground Handling• Revenue Accounting• Staff training (1st session)Phase II• Self Electronic Ticketing• UIA staff training (2nd session)• Legal aspects

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

Phase I• Interline• GDS / BSP - ARC• Ground Handling• Revenue Accounting• Staff training (1st session)

Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing

• The following airlines were chosen for the 1st phase of the implementation:

• Continental / CO• Delta / DL• Northwest / NW• KLM / KL• Air France / AF

Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing

Interline partners selection criteria:

• Partner’s intention to issue only e-tickets• Volume of interline business• EDIFACT link availability between E-TKT

Data Bases

Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing

- Coordinate General Business Requirements (GBR) with interline partners- Ensure the necessary interline billing systems and processes are in place for ET- Agree with the interline partner on a test plan- Agree with the interline partner on an implementation date

Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing

General Business RequirementsGeneral Business Requirements

Flight & Itinerary eligibility Ticket issuance Ticket void/cancellation PNR changes Check-in process Ground handling Refund processing Exchange/Reissue processing Direct Print Baggage Irregular operations

Flight emergency Receipts/Itineraries Legal Documents/Notices Fraud Prevention Data Security Data Retention Backup Procedures Revenue and Interline

Accounting Interline Contracts

(Agreements) Messages Form of Identification (FOID)

Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic Ticketing

Eligible Routes• The following destinations / flights were

chosen for the 1st phase of the implementation:

• AMS / PS101, 102• BER / PS203, 204 • LON / PS501, 502• PAR / PS701, 702

Moscow, June 28 2006 Vladimir Tepikin

Eligible RoutesThe choice was based on the following criteria:- interline traffic volume with carriers selected for the

1st wave of Interline Electronic Ticketing:• a. main hubs of KL, AF;• b. main transfer points to / from DL, CO, NW;- Departure Control Systems used to handle PS flights:• a. SITA DCS is used by Globe Ground Berlin in TXL;• b. Interactive link to CODECO (AMS, LGW) from PS

ETKT server is planned;

Interline Electronic Ticketing

Moscow, June 28 2006 Vladimir Tepikin

Interline Electronic TicketingCurrent Status

Airline GBR Testing ClearingMethod

Target ImplementationPeriod

Continental/CO Agreed Completed on19 OCT 2005

IDEC Implemented

Delta/DL Agreed APR 2006 IDEC Implemented

KLM/KL Agreed JUN 2006 IDEC Implemented

Northwest/NW Agreed MAY 2006 IDEC Implemented

Air France/AF To be requested/sent 2006 IDEC 2006

Austrian / OS No Link No Link IDEC 2006

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

Phase I• Interline• GDS • Ground Handling• Revenue Accounting• Staff training (1st session)

Moscow, June 28 2006 Vladimir Tepikin

GDS- Update GDS Participation Carrier Agreements (PCA’s) to reflect electronic ticketing- Complete GDS Questionnaire- Agree with the GDS test plan- Agree with the GDS implementation date

- The GDS must participate in country’s ARC / BSP - Coordinate with local BSP the start dateof ETKT issuance

Moscow, June 28 2006 Vladimir Tepikin

GDS Current Status

GDS ETQuestionnaire

Addendum toPCA

Testing Country TargetImplementation

Period

Amadeus/1A Filled-in, sent Not signed

Completed on27 APR 2006

CH, BE, DE, FR, NL, UA, UK, US

Implemented

Galileo/1G Filled-in, sent Signed Completed on19 OCT 2005

FR, NL, UK, BE, LU, DE, CH Implemented

Sabre/1S Filled-in, sent Signed Completed on13 DEC 2005

FR, NL, UK, BE, LU, DE, US, CA, PT

Implemented

Worldspan/1P Filled-in, sent Signed Completed on20 NOV 2005

FR, NL, UK, BE, LU, DE, US, CA, IE

Implemented

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

Phase I• Interline• GDS • Ground Handling• Revenue Accounting• Staff training (1st session)

Moscow, June 28 2006 Vladimir Tepikin

Ground HandlingDetermine actions needed for Ground Handlers:

discussion/agreement on Electronic Ticketing handling methods:- control - interactive - ETL

Coordinate testing and implementation dates

Moscow, June 28 2006 Vladimir Tepikin

Ground HandlingStation Handling DCS Contact Method

(Interactive/Control/ETL)

Testing

AMS KLM – CODECO Mr. Jan van der Veer – Commercial Manager

ETL Messages * Completed,Implemented

CDG ADP GAETAN Mr. Jean-Luc Meyts – Station Manager

ETL Messages Completed,Implemented

KBP INTERAVIA SDCS Mrs. Olena Karpenko Interactive Completed,Implemented

LGW SERVISAIR UK LIMITED

CODECO Mr. Clive Darbon – Regional Sales Manager

ETL Messages* Completed,Implemented

TXL GLOBE GROUND

SDCS Mr. Honigmann – Head of Passenger Services

Interactive FEB 2006

BRU, FRA, ZRH - ETL Method deployed in APR 2006

* Control method is to be deployed by CODECO by the end of 2006

Moscow, June 28 2006 Vladimir Tepikin

Revenue Accounting- ETM (ET lifted report) specifications reviewed- FTP retrieval of ETM data from SITA arranged- Hardware/Software required and in-house system to store ETM determined - Software developed for Revenue Accounting system to process a nightly file of used coupons- Clearing method selection was made for interline partners and BSP/ARC

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

First e-ticket on Ukraine International was issued on 26th of October 2005 by Continental

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

Moscow, June 28 2006 Vladimir Tepikin

When the ticket is validated on CO, the itinerary may also include any of CO's interline electronic ticketing partner

airlines.

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

SITA Press Release:

“…On October 19, 2005, Passenger and Travel Solutions activated first interline electronic ticketing implementation between Ukraine International (PS) and Continental Airlines (CO).  With this implementation, CO and the global distribution systems (GDS’s) that validate electronic tickets on either CO or PS, may issue e-tickets for travel on the combination of these two airlines…”

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

Phase II• Self Electronic Ticketing• UIA staff training (2nd session)• Legal aspects

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

• Legal aspectLegal aspect• Civil Code of Ukraine• Air Code of Ukraine• Law of Ukraine «On electronic documents and

electronic documents circulation»• Rules on Passenger & Baggage Air transportation,

adopted by the order of Ministry of Transport of Ukraine № 568).

• Regulation of Ukrainian government on availability of electronic documents (electronic data) circulation № 680)

Moscow, June 28 2006 Vladimir Tepikin

First e-ticket in Ukraine International Ticketing Office was issued on 16th of FEB 2006

Moscow, June 28 2006 Vladimir Tepikin

Electronic Ticketing

PS is the first carrier in CIS to be recognized as 'green' by IATA's color coded system, which categorizes airlines based on their electronic ticketing capability:

Red = no plans for e-ticketingOrange = plans but not yet implementedYellow = performing e-ticketing but not interlineGreen = interline e-ticketing available

Moscow, June 28 2006 Vladimir Tepikin