emotional intelligence. old yard stick of judgement
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Emotional intelligenceEmotional intelligence
Old yard stick of Old yard stick of judgementjudgement
Old yard stick of Old yard stick of judgementjudgement
Training Training
Old yard stick of Old yard stick of judgementjudgement
Training Training
expertiseexpertise
New yard stick of judgementNew yard stick of judgement
New yard stick of judgementNew yard stick of judgement
How we manage ourselvesHow we manage ourselves
New yard stick of judgementNew yard stick of judgement
How we manage ourselvesHow we manage ourselves
How we handle othersHow we handle others
Less focusLess focus
Less focusLess focus
Technical expertiseTechnical expertise
More focusMore focus
More focusMore focus
InitiativeInitiative
More focusMore focus
InitiativeInitiative
EmpathyEmpathy
More focusMore focus
InitiativeInitiative
EmpathyEmpathy
AdaptabilityAdaptability
More focusMore focus
InitiativeInitiative
EmpathyEmpathy
AdaptabilityAdaptability
PersuasivenessPersuasiveness
CharacterCharacter
CharacterCharacter PersonalityPersonality
CharacterCharacter PersonalityPersonality Soft skillsSoft skills
CharacterCharacter PersonalityPersonality Soft skillsSoft skills CompetenceCompetence
CharacterCharacter PersonalityPersonality Soft skillsSoft skills CompetenceCompetence Emotional intelligenceEmotional intelligence
Emotional intelligenceEmotional intelligence
??
How to handle yourselfHow to handle yourself
How to handle yourselfHow to handle yourself Get along with peopleGet along with people
How to handle yourselfHow to handle yourself Get along with peopleGet along with people Work as a teamWork as a team
How to handle yourselfHow to handle yourself Get along with peopleGet along with people Work as a teamWork as a team LeadershipLeadership
Performance evaluationPerformance evaluation
Performance evaluationPerformance evaluation
FirstFirst Emotional intelligenceEmotional intelligence
Performance evaluationPerformance evaluation
FirstFirst Emotional intelligenceEmotional intelligence
SecondSecond IQIQ
Neuroscience Neuroscience
Neuroscience Neuroscience
Emotional brainEmotional brain
Neuroscience Neuroscience
Emotional brainEmotional brain
Thinking brainThinking brain
Training programmesTraining programmes
Training programmesTraining programmes
Based on academic modelsBased on academic models
Training programmesTraining programmes
Based on academic modelsBased on academic models
Not to boost their EINot to boost their EI
MisconceptionsMisconceptions
Misconceptions about EIMisconceptions about EI
Always niceAlways nice
MisconceptionsMisconceptions
Free hand to feelingsFree hand to feelings
MisconceptionsMisconceptions
Men and women are differentMen and women are different
MisconceptionsMisconceptions
Fixed geneticallyFixed genetically
MisconceptionsMisconceptions
Develop in early childhoodDevelop in early childhood
NowadaysNowadays
NowadaysNowadays
Can’t compete with products aloneCan’t compete with products alone
NowadaysNowadays
Can’t compete with products aloneCan’t compete with products alone
ButBut
NowadaysNowadays
Can’t compete with products aloneCan’t compete with products alone
ButBut
How we manage our peopleHow we manage our people
Why EI now ?Why EI now ?
DownsizingDownsizing
DownsizingDownsizing
Less employeeLess employee
DownsizingDownsizing
Less employeesLess employees More visibleMore visible
DownsizingDownsizing
Less employeesLess employees More visibleMore visible More accountableMore accountable
DownsizingDownsizing
Less employeesLess employees More visibleMore visible More accountableMore accountable Difficult to hide personality Difficult to hide personality
drawbacksdrawbacks
GlobalizationGlobalization
GlobalizationGlobalization
Multi culture peopleMulti culture people
GlobalizationGlobalization
Multi culture peopleMulti culture people Changing environmentsChanging environments
GlobalizationGlobalization
Multi culture peopleMulti culture people Changing environmentsChanging environments Rapid technological advancementRapid technological advancement
GlobalizationGlobalization
Multi culture peopleMulti culture people Changing environmentsChanging environments Rapid technological advancementRapid technological advancement Quiet war zoneQuiet war zone
New trendNew trend
Rising IQRising IQ
Rising IQRising IQ
Better nutritionBetter nutrition
Rising IQRising IQ
Better nutritionBetter nutrition Small familySmall family
Rising IQRising IQ
Better nutritionBetter nutrition Small familySmall family Computer gamesComputer games
Rising IQRising IQ
Better nutritionBetter nutrition Small familySmall family Computer gamesComputer games Good schoolingGood schooling
Dropping EQDropping EQ
Dropping EQDropping EQ
LonelinessLoneliness
Dropping EQDropping EQ
LonelinessLoneliness DepressionDepression
Dropping EQDropping EQ
LonelinessLoneliness DepressionDepression AngryAngry
Dropping EQDropping EQ
LonelinessLoneliness DepressionDepression AngryAngry AggressiveAggressive
What employers want ?What employers want ?
Good listeningGood listening
Oral communicationOral communication
Creative response to obstaclesCreative response to obstacles
ConfidenceConfidence
MotivationMotivation
Desire to excel in careerDesire to excel in career
Pride in accomplishmentsPride in accomplishments
Interpersonal effectivenessInterpersonal effectiveness
Negotiating skillsNegotiating skills
Leadership potentialLeadership potential
Competence Competence
InIn
Reading and writing Reading and writing
Read currents of situationRead currents of situation
Feel pulse of emotionsFeel pulse of emotions
Personality testsPersonality tests
Psychological disordersPsychological disorders
Poor predictors of job performancePoor predictors of job performance
Academic aptitudeAcademic aptitude
Academic aptitudeAcademic aptitude
School gradesSchool grades
Academic aptitudeAcademic aptitude
School gradesSchool grades
Advance learningAdvance learning
Professor McClelland Professor McClelland
( Harvard Professor )( Harvard Professor )
State department testsState department tests
State department testsState department tests
American historyAmerican history
State department testsState department tests
American historyAmerican history CultureCulture
State department testsState department tests
American historyAmerican history CultureCulture Language fluencyLanguage fluency
State department testsState department tests
American historyAmerican history CultureCulture Language fluencyLanguage fluency EconomicsEconomics
State department testsState department tests
American historyAmerican history CultureCulture Language fluencyLanguage fluency EconomicsEconomics Current affairsCurrent affairs
FindingsFindings
On-the job performanceOn-the job performance
On-the job performanceOn-the job performance
Academic performanceAcademic performance
On-the job performanceOn-the job performance
- ve- ve
Academic performanceAcademic performance
InterviewedInterviewed
InterviewedInterviewed
Super diplomatsSuper diplomats
InterviewedInterviewed
Super diplomatsSuper diplomats
Normal diplomatsNormal diplomats
FoundFound
ONEONE
Basic human abilityBasic human ability
Not measured inNot measured in
Academic testsAcademic tests
Academic testsAcademic tests
IQ testsIQ tests
To read Emotions of othersTo read Emotions of others
CorrelationCorrelation
IQ scores at entryIQ scores at entry
IQ scores at entryIQ scores at entry
Career performanceCareer performance
Less than 25 %Less than 25 %
??
75% reasons for job success 75% reasons for job success
Un-explainedUn-explained
Harvard graduatesHarvard graduates
Harvard graduatesHarvard graduates
LawLaw
MedicineMedicine
TeachingTeaching
EngineeringEngineering
CorrelationCorrelation
CorrelationCorrelation
Entrance examEntrance exam
Career successCareer success
ZeroZero
NegativeNegative
Professional selectionProfessional selection
EngineeringEngineering
FocusFocus
Intellectual abilitiesIntellectual abilities
Research showsResearch shows
EI EI IQIQ
Limits of IQ Limits of IQ
??
IQIQ
Threshold competence for entry Threshold competence for entry
Into jobInto job
Can’t Make you a starCan’t Make you a star
ExpertiseExpertise
Technical knowledge + experienceTechnical knowledge + experience
Robert stern berg Robert stern berg
( Yale psychologist )( Yale psychologist )
IntelligenceIntelligence
SuccessSuccess
On-the-job successOn-the-job success
On-the-job successOn-the-job success
ExpertiseExpertise
= =
IQIQ
ExpertiseExpertise
Basic competency to get job doneBasic competency to get job done
Translate your expertiseTranslate your expertise
IntoInto
Something marketableSomething marketable
ExcellenceExcellence
IQIQ ++ ExpertiseExpertise
IQIQ + + expertiseexpertise + + ??
PennPenn && MattMatt
Penn lackedPenn lacked && Matt hadMatt had
Emotional IntelligenceEmotional Intelligence
More complex jobMore complex job
More EI mattersMore EI matters
CompetenciesCompetencies
CognitiveCognitive
CognitiveCognitive
EmotionalEmotional
CognitiveCognitive ( mind )( mind )
EmotionalEmotional
CognitiveCognitive ( mind )( mind )
Emotional ( heart )Emotional ( heart )
CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Emotional ( heart )Emotional ( heart )
CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Technical expertiseTechnical expertise
Emotional ( heart )Emotional ( heart )
CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Technical expertiseTechnical expertise
Emotional ( heart )Emotional ( heart )ThoughtsThoughts
CognitiveCognitive ( mind )( mind )Analytic reasoningAnalytic reasoning
Technical expertiseTechnical expertise
Emotional ( heart )Emotional ( heart )ThoughtsThoughts
FeelingsFeelings
CognitiveCognitive
Cognitive competencyCognitive competency
Analysis aloneAnalysis alone
( Can be done by computers )( Can be done by computers )
Emotional competencyEmotional competency
FeelingsFeelings
AnalysisAnalysis
( Can’t be done by computers )( Can’t be done by computers )
ComputersComputers
Grammatical mistakesGrammatical mistakes
ComputersComputers
Grammatical mistakesGrammatical mistakes
Influence on readersInfluence on readers
Pre frontal lobesPre frontal lobes
Pre frontal lobesPre frontal lobes
Behind foreheadBehind forehead
Pre frontal lobesPre frontal lobes
Behind foreheadBehind forehead
Executive decision makingExecutive decision making
Area deep in brainArea deep in brain
Area deep in brainArea deep in brain
Harboring our emotionsHarboring our emotions
ConnectedConnected
Bundle of neuronsBundle of neurons
Balance between competenciesBalance between competencies
IsIs
crucialcrucial
Emotional competenceEmotional competence
EmpathyEmpathy
EmpathyEmpathy
To read the feelings of othersTo read the feelings of others
Social skillsSocial skills
Social skillsSocial skills
To handle those feelings artfullyTo handle those feelings artfully
Difference Difference
E IE I
ECEC
EIEI
Determine our potentialDetermine our potential
PotentialPotential
Self-awarenessSelf-awareness MotivationMotivation Self-regulationSelf-regulation EmpathyEmpathy relationshipsrelationships
ECEC
Ability to convert that potentialAbility to convert that potential
ThereforeTherefore
Good in EIGood in EI
ThereforeTherefore
Good in EIGood in EI
Does not meanDoes not mean
ThereforeTherefore
Good in EIGood in EI
Does not meanDoes not mean
Good in ECGood in EC
Self-awarenessSelf-awareness
Self-awarenessSelf-awareness
WeaknessesWeaknesses
Self-awarenessSelf-awareness
WeaknessesWeaknesses
StrengthsStrengths
Emotional competenciesEmotional competencies
Vary Vary
Emotional competenciesEmotional competencies
Vary Vary
with positionswith positions
Emotional competenciesEmotional competencies
Vary Vary
with positionswith positions
With professionsWith professions
EI in Technical peopleEI in Technical people
Technical peopleTechnical people
Inner drive to accept challengesInner drive to accept challenges
Technical peopleTechnical people
Inner drive to accept challengesInner drive to accept challenges Ability to persuade othersAbility to persuade others
Technical peopleTechnical people
Inner drive to accept challengesInner drive to accept challenges Ability to persuade othersAbility to persuade others Analytic thinkingAnalytic thinking
EC Frame workEC Frame work
EC Frame workEC Frame work
Personal competencePersonal competence
EC Frame workEC Frame work
Personal competencePersonal competence
Social competenceSocial competence
Personal competencePersonal competence
Personal competencePersonal competence
Self awarenessSelf awareness
Personal competencePersonal competence
Self awarenessSelf awareness
Self regulationSelf regulation
Personal competencePersonal competence
Self awarenessSelf awareness
Self regulationSelf regulation
MotivationMotivation
Social competenceSocial competence
Social competenceSocial competence
EmpathyEmpathy
Social competenceSocial competence
EmpathyEmpathy
Social skillsSocial skills
ParadigmParadigm
Greek wordGreek word PerceptionsPerceptions How we see the world ?How we see the world ?
Paradigms & mapsParadigms & maps
Paradigms & mapsParadigms & maps
Map is not territoryMap is not territory
Paradigms & mapsParadigms & maps
Map is not territoryMap is not territory
But tellsBut tells
How territory will look like ?How territory will look like ?
IslamabadIslamabad
And And
LahoreLahore
FrustrationFrustration
HelplessnessHelplessness
IneffectivenessIneffectiveness
No problem No problem
WithWith
No problem No problem
WithWith
Attitude and behaviourAttitude and behaviour
It leads us It leads us
Power of paradigmPower of paradigm
Attitudes and behavioursAttitudes and behaviours
Grow fromGrow from
These assumptionsThese assumptions
Paradigm shiftingParadigm shifting
Align paradigmsAlign paradigms
WithWith
laws of naturelaws of nature
PretendPretend
Character and emotionsCharacter and emotions
PretendPretend
Character and emotionsCharacter and emotions
Physical effortsPhysical efforts
Borrow strengthBorrow strength
Borrow strengthBorrow strength
Simple requestSimple request
Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning
Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning BriberyBribery
Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning BriberyBribery ThreatThreat
Borrow strengthBorrow strength
Simple requestSimple request ReasoningReasoning BriberyBribery ThreatThreat forceforce
Depend on external forceDepend on external force
What happen ?What happen ?
What happen ?What happen ?
Source of borrowed strength Source of borrowed strength
No longer thereNo longer there
ReactiveReactive
Pro activePro active
ReactiveReactive
Inside -out approachInside -out approach
Be’sBe’s
Outside- in approachOutside- in approach
Have’sHave’s
ThoughtsThoughts
ThoughtsThoughts ActionsActions
ThoughtsThoughts ActionsActions HabitsHabits
ThoughtsThoughts ActionsActions HabitsHabits CharacterCharacter
ThoughtsThoughts ActionsActions HabitsHabits CharacterCharacter DestinyDestiny
EffectivenessEffectiveness
EffectivenessEffectiveness
P / PCP / PC
EfficiencyEfficiency
Organizational production capacityOrganizational production capacity
MachinistMachinist
Treat employeesTreat employees
AsAs
you want them to treat customersyou want them to treat customers
Circle of concernCircle of concern
Circle of concernCircle of concern
circle of influencecircle of influence
Holy Prophet ( PBUH )Holy Prophet ( PBUH )
ResponsibilityResponsibility
Response - abilityResponse - ability
Direct controlDirect control
Direct controlDirect control
( Own Behaviour)( Own Behaviour)
Indirect controlIndirect control
Indirect controlIndirect control
( Others Behaviour )( Others Behaviour )
No controlNo control
No controlNo control
( Situations )( Situations )
LeadershipLeadership
ManagementManagement
How to do things ?How to do things ?
How to do things ?How to do things ?
First things firstFirst things first
ManagementManagement
How to do things ?How to do things ?
First things firstFirst things first
What to do ?What to do ?
What to do ?What to do ?
Which things first ?Which things first ?
LeadershipLeadership
What to do ?What to do ?
Which things first ?Which things first ?
Financial bank accountFinancial bank account
Emotional bank accountEmotional bank account
Emotional bank accountEmotional bank account
UnderstandingUnderstanding
Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things
Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things CommitmentCommitment
Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things CommitmentsCommitments Apologize sincerelyApologize sincerely
Emotional bank accountEmotional bank account
UnderstandingUnderstanding Care about little thingsCare about little things CommitmentsCommitments Apologize sincerelyApologize sincerely Personal integrityPersonal integrity
RelationshipsRelationships
RelationshipsRelationships
WinWin
RelationshipsRelationships
WinWin Win/loseWin/lose
RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win
RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose
RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose LoseLose
RelationshipsRelationships
WinWin Win/loseWin/lose Lose/winLose/win Lose/loseLose/lose LoseLose Win/win or no dealWin/win or no deal
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