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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-1
Real World Cases
Computer Computer SoftwareSoftware
Lorrie NorringtonLorrie NorringtonIntuit Corp.Intuit Corp.
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-2
Real World Cases
Learning ObjectivesLearning Objectives1. Important Trends Occurring in
Computer Software2. Major Types of Application and
System Software 3. Purpose of Several Popular
Microcomputer Software Packages for End User Productivity and Collaborative Computing
4. Functions of an Operating System5. Main uses of Computer
Programming Software, Tools, and Languages
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-3
Real World Cases
Application SoftwareApplication Software
End User ApplicationsMajor Types of SoftwareMajor Types of SoftwareCharacteristics and Characteristics and
PurposesPurposes
Real World Case 1…Real World Case 1…
Intuit and Lone Star Intuit and Lone Star DoughnutsDoughnuts Click to go to
Case 1
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-4
Real World Cases
OverviewOverview of Computer Softwareof Computer Software
Application-Specific
Programs
SystemManagement
Programs
GeneralPurpose
ApplicationPrograms
SystemDevelopment
Programs
ApplicationSoftware
SystemSoftware
ComputerSoftware
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-5
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Software Suites and Integrated Packages
Oracle E-Business SuiteProgramsPrograms
MicrosoftMicrosoftOfficeOffice
LotusLotusSmartSuiteSmartSuite
CorelCorelWordPerfectWordPerfect
OfficeOffice
SunSunStar OfficeStar Office
WordWordProcessorProcessor
SpreadsheetSpreadsheet
PresentationPresentationGraphicsGraphics
DatabaseDatabaseManagerManager
Personal Info.Personal Info.ManagerManager
Word
Excel
PowerPoint
Access
Outlook
WordPro
1-2-3
Freelance
Approach
Organizer
WordPerfect
Quattro Pro
Presentations
Paradox
Corel Central
StarWriter
StarCalc
StarImpress
StarBase
StarSchedule
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-6
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Visa International:Implementing an e-Business
Suite• Internal Systems a Risk to
Business• Management Infrastructure
Fragmented• New e-Business Suite Provided a
Streamlined System• Increased Processing Efficiency
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-7
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Web BrowsersMicrosoft Internet ExplorerNetscape Navigator
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-8
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Electronic Mail and Instant Messaging (IM)
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-9
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Word ProcessingDesktop Publishing
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-10
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Electronic Spreadsheets
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-11
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Database Management–Database Development–Database Interrogation–Database Maintenance–Application Development
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-12
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Presentation Graphics
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-13
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Personal Information Managers (PIM)
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-14
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Groupware – Collaboration Software
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-15
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Application Service Providers (ASPs)
Salesforce.Com ASP Site
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-16
Real World Cases
General-PurposeGeneral-PurposeApplication ProgramsApplication Programs
Fujitsu Technical Solutions:
• Using an ASP
• Dramatic Cost Savings of $415, 000 Annually
• Robust and Intuitive
• No IT Support Staff Needed
• Enlarged User Base
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-17
Real World Cases
System Software:System Software:Computer System ManagementComputer System Management
Software InterfaceSoftware InterfaceSystem Management System Management
ProgramsProgramsSystem Development System Development
Programs - Programs - CASECASEReal World Case 2…Real World Case 2…Wells Fargo and Others: Wells Fargo and Others:
Business Applications Business Applications of Web Servicesof Web Services
Click to go toCase 2
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-18
Real World Cases
System Software:System Software:Computer System ManagementComputer System ManagementSoftware Interface Between Software Interface Between End Users and ComputersEnd Users and Computers
End Users
Application Software
System Software
ComputerHardware
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-19
Real World Cases
Operating SystemsOperating SystemsThe User Interface• Command-Driven• Menu-Driven• Graphical User Interface
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-20
Real World Cases
Operating SystemsOperating SystemsUser
Interface
ResourceManagement
TaskManagement
FileManagement
Utilitiesand OtherFunctions
End User Systemsand Network
Communications
Managingthe Use ofHardware
Resources
Managing theAccomplishment
Of Tasks –
ManagingData andProgram
Files
Providinga Variety of
SupportServices
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-21
Real World Cases
Operating SystemsOperating SystemsResource Management
–Virtual MemoryFile ManagementTask Management
–MultitaskingMicrosoft Windows
–Windows NT–Windows 2000–Windows XP–Windows Server 2003
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-22
Real World Cases
Operating SystemsOperating SystemsUNIX
–Solaris by Sun–AIX by IBM
Linux–Open-Source Software–Shareware–Red Hat–Caldera–VA Linux
Mac OS X
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-23
Real World Cases
Operating SystemsOperating SystemsOrbitz and E* Trade:
Switching to Linux• Sold on Linux Advantages• Transaction Intensive
Operation• Dramatic Cost Savings
Over Alternatives• Faster Response Time• Ease of Maintenance
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-24
Real World Cases
Other System Other System Management ProgramsManagement Programs
Database Management Systems
Network Management Programs
UtilitiesPerformance MonitorsSecurity MonitorsApplication ServersMiddleware
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-25
Real World Cases
Other System Other System Management ProgramsManagement Programs
Travel Now: Converting to an Application Server
• Needed Expanded Capacity• Application Server in
Support of Web Site• Simplifies Adding New
Features to Website• Used Far Less Servers• Significant Conversion Costs
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-26
Real World Cases
Programming Programming LanguagesLanguages
Machine Languages
Assembler Languages
Use Binary Coded Instructions101010101011101111001100
110011100111010110101101111011
Use Symbolic Coded InstructionsLOD YLOD YADD ZADD ZSTR XSTR X
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-27
Real World Cases
Programming Programming LanguagesLanguages
High-Level Languages
Fourth-Generation Languages
Use Brief Statements or ArithmeticBASIC: X = Y + ZX = Y + ZCOBOL: COMPUTE X = Y + ZCOMPUTE X = Y + Z
Use Natural and NonproceduralStatements
SUM THE FOLLOWING NUMBERSSUM THE FOLLOWING NUMBERS
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-28
Real World Cases
Programming Programming LanguagesLanguages
Object-Oriented Languages
Savings Account Object
Withdraw(amount)
CurrentCurrentAccountAccountBalanceBalance
DepositDeposit(amount)(amount)
Print M
onthly
Statem
ent
Get
Ow
ner
Cal
cula
teIn
tere
st
Get
Balance
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-29
Real World Cases
Programming Programming LanguagesLanguages
Object-Oriented LanguagesVisual-Basic Supports GUI
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-30
Real World Cases
Programming Programming LanguagesLanguages
Web Languages and ServicesHTMLXMLJAVA
–Platform Independence–Program Applets
JAVA2 Enterprise EditionMicrosoft .NET Software
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-31
Real World Cases
Programming Programming LanguagesLanguages
J2EE and .NET Compared
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-32
Real World Cases
Programming Programming LanguagesLanguages
Fidelity Investments: Converting to XML
• Retrofit of Corporate Data to an XML Format
• Sought to Reduce Hardware, Software, and Web and Transactional Protocols
• Common Platform Saved Time and Allowed Programmer Reassignment
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-33
Real World Cases
Programming Programming LanguagesLanguages
Web Services Applications
Client Application
Web Service is DeliveredBack to Client in XML
Web Service ComponentsCommunicate Via SOAP, an XML-Based Protocol forConnecting Applicationsand Data
Web Services is Translatedto XML, Which Acts as a Platform-Neutral Wrapper
Uses UDDI Web ServicesDirectory to Locate DesiredWeb Service
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-34
Real World Cases
Programming Programming LanguagesLanguages
Web Services ApplicationsDollar Rent A Car:
Developing Web Services• Used “.NET” Technology• Provided Direct Machine-
to-Machine Links• Relatively Easy to Do• Potential for Reuse
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-35
Real World Cases
Programming Programming SoftwareSoftware
Language TranslatorAssemblerCompilerInterpreterProgramming Tools• Graphical Programming
Interfaces• Programming Editors• Debuggers
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-36
Real World Cases
Programming Programming SoftwareSoftware
Programming Tools
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-37
Real World Cases
SummarySummarySoftware –
Two Major Types
1. Application Software
2. System Software
Application Software Types
1. General-Purpose
2. Application-Specific
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-38
Real World Cases
SummarySummarySoftware – System Software
• System Management• System Development• Network
Management• Database
Management• Utilities
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-39
Real World Cases
SummarySummarySoftware – Operating Systems -Five Basic Functions
1.User Interface2.Resource Management3.File Management4.Task Management5.Utilities
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-40
Real World Cases
SummarySummarySoftware – Programming LanguagesFive Major Levels1. Machine Languages2. Assembler Languages3. High-Level Languages4. Fourth-Generation
Languages5. Object-Oriented Languages
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-41
Real World Cases
KEY TERMSKEY TERMSApplication ServerApplication SoftwareApplication-Specific ProgramsAssembler LanguageDesktop PublishingElectronic MailElectronic Spreadsheet
SoftwareFile ManagementFourth-Generation LanguageGeneral-Purpose Application
ProgramsGraphical User InterfaceGroupwareHigh-Level LanguageHTMLInstant MessagingIntegrated PackageJavaLanguage Translator ProgramMachine Language
MiddlewareMultitaskingNatural LanguageObject-Oriented LanguageOperating SystemPersonal Information ManagerPresentation Graphics SoftwareProgramming ToolsResource ManagementSoftware SuitesSystem Management ProgramsSystem SoftwareTask ManagementUser InterfaceUtility ProgramsVirtual MemoryWeb BrowserWeb ServicesWord Processing SoftwareXML
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-42
Real World Cases
Real World Case 1 Intuit and Lone Star Doughnuts: The Small Business Software Challenge
Click to go toCase 1
Real World Case 2 Wells Fargo and Others: Business Applications of Web Services
Click to go toCase 2
Optional Case StudiesOptional Case Studies
Real World Case 3 Merrill Lynch and Others: The Growth of Linux in Business
Real World Case 4 Mark’s Work Warehouse and Others: Using Java in Business
Click to go toCase 3
Click to go toCase 4
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-43
Real World Cases
Data Resource Management
Chapter 5
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-44
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
Return toCases Page
Return toChapter 4
1- Why does Intuit dominate its 1- Why does Intuit dominate its present software markets? present software markets?
Visit its website and review its Visit its website and review its software products and software products and
services to help you answer.services to help you answer.
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-45
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
• Cost of Product.• Ease of Use of Product.• Product Includes Most
Features that Small Businesses Need.
• Easy to Learn How to Use the Product.
Discussion points would include:Discussion points would include:
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-46
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
• Minimizes Accounting Issues for the user.
• User Does Accounting Without Realizing It.
• Windows Based Product is Easy to Run.
• Backup and Related Features are Simple.
Discussion points would include:Discussion points would include:
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-47
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
2- How successful will 2- How successful will Microsoft be in competing Microsoft be in competing
with Intuit in the small with Intuit in the small business software market? business software market?
Why? Visit the Great Plains Why? Visit the Great Plains Software website and review Software website and review their software products and their software products and services to help you answer.services to help you answer.
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-48
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
• Ease of Purchase – Quick Books Off-the-Shelf vs. Great Plains Ordering from a Business Partner.
• Cost of Product – Quick Books Low Cost vs. Great Plains Higher Prices.
• Upgrade Costs – Quick Books Upgrades When Necessary vs. Great Plains Buy More on the Front-End.
Discussion points would include:Discussion points would include:
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-49
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
• Ease of Use – Quick Books vs. Great Plains.
• Migration of Quick Books files into Turbo Tax – Often Tax Preparers for Small Businesses Request Quick Book Files to Simplify the Tax Services for Small Business Owners. Business Keeps Costs to a Minimum.
Discussion points would include:Discussion points would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-50
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge3- Do you agree with Intuit’s 3- Do you agree with Intuit’s
strategy to capitalize on the strategy to capitalize on the opportunities in small opportunities in small
business software, and the business software, and the threat posed by competition threat posed by competition from Microsoft, SAP, and from Microsoft, SAP, and Oracle? Why or why not? Oracle? Why or why not? What else could they do? What else could they do?
Explain. Explain.
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-51
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
• Low Cost Provider of Software.
• Ease of Use of Product.• Ease of Migration into Tax
Software – Small Business Owner Can Upload Business File intro Turbo Tax, Prepare His/Her Own Return and File it Electronically. Saves Business Owner Money.
Discussion points would include:Discussion points would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-52
Real World Cases
Intuit and Lone Star Intuit and Lone Star Doughnuts: The Small Doughnuts: The Small
Business Software ChallengeBusiness Software Challenge
• Market has the Potential to Generate Increased Revenues for the Company that Provides the Best Software at the Most Competitive Price to the Most Customers. At Present that is Intuit.
Discussion points would include:Discussion points would include:
Return toCases Page
Return toChapter 4
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-53
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web Services
Return toCases Page
Return toChapter 4
1- What is the Purpose and 1- What is the Purpose and Business Value of Web Business Value of Web
Services?Services?
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-54
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web Services
• Transform a Wide Variety of Data Formats into a Single Format.
• A Consistent Way of Aggregating Data from Multiple In-house Systems Including Old Mumps Systems to New Microsoft Ones Became Possible Using Web Services.
• Web Service Modules Can Be Snapped Together in Lego-like Fashion to Develop Customer Accounts that are Tailored to Fit the Customer’s Data Format.
Discussion points include:Discussion points include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-55
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web Services
• Development Setup Time Reduced by 30% to 50% per Customer.
• Cost Savings for the Customer.• Deliveries by Businesses Can Be
Speeded up Through the Use of Web Service.
• CRM Systems Such as Patient Account Information Can Be Accessed Faster By Users.
• Interenterprise Systems Can Be Developed by Web services.
Discussion points include:Discussion points include:
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-56
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web Services
2- What are the benefits of 2- What are the benefits of Web services for Wells Fargo, Web services for Wells Fargo,
Things Remembered, and Things Remembered, and Providence Health?Providence Health?
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-57
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web ServicesWells FargoWells Fargo
• No Longer Needed Separate Channels to Tie Customer’s Data into the Bank’s Back-end Systems.
• Account Setup Times Were Reduced by 30% to 50% for Each New Customer.
• Development Time and Money Saved.• Customers Save Time and Money
Altering their Data Formats.
Benefits would include:Benefits would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-58
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web ServicesThings RememberedThings Remembered
• Web Services Speed Up Deliveries to Customers.
• Web Services Objects Created Can Be Reused as Part of Larger Web Services Initiatives.
• Web Services Will Eventually Be Used at POS Systems in the 760 Retail Stores Saving Telecommunications Costs and Reducing Order Confirmation Time.
Benefits would include:Benefits would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-59
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web ServicesProvidence HealthProvidence Health
• Development costs have been reduced.• The time needed to bring a new service
for customers to market has been reduced by 30% to 50%.
• Web services now provide patients and health care workers immediate access to patient information.
• Provides a consistent way of aggregating data from all of the in-house systems (from Mumps system to Microsoft systems).
Benefits would include:Benefits would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-60
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web ServicesProvidence HealthProvidence Health
• Patients can look up benefits information online and use a portal for transactions.
• Medical staff can access all of the patient information from all of Providence’s clinics, hospitals and offices.
• Web services based portal improves clinical care and patient care, and hopefully reduces costs and increases efficiencies.
Benefits would include:Benefits would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-61
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web Services3- What are the business 3- What are the business
challenges of Web services? Visit challenges of Web services? Visit the Web services websites of the Web services websites of
BEA BEA ((www.bea.com/products/webservices),
IBM (www.ibm.com/solutions/webservices
), and Microsoft (www.microsoft.com/webservices),
to help you answer.to help you answer.
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-62
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web Services
• Costs to use the Web services.
• Development time and cost to convert the site’s applications to the language used by the Web service provider.
Challenges would include:Challenges would include:
Return toCases Page
Return toChapter 4
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-63
Real World Cases
Wells Fargo and Wells Fargo and Others: Business Others: Business
Applications of Web ServicesApplications of Web Services
• Costs to use the Web services.
• Development time and cost to convert the site’s applications to the language used by the Web service provider.
• Security issues.
Challenges would include:Challenges would include:
Return toCases Page
Return toChapter 4
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Introduction to SoftwareBusiness Application SoftwareSoftware SuitesE-MailWeb BrowsersGroupwareSection IISystem SoftwareOperating SystemsProgramming LanguagesWeb LanguagesProgramming Software
KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-64
Real World Cases
Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in
BusinessBusiness
1- Should businesses 1- Should businesses continue to switch to the continue to switch to the Linux operating system Linux operating system
on servers and on servers and mainframes? Why or mainframes? Why or
why not?why not?Return to
Cases Page
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-65
Real World Cases
Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in
BusinessBusiness
• Cost Savings.• Enhanced Processing Power and
Speed Afforded by Linux.• Ease of Maintenance.• Cost Savings From Converting to
Linux are so Large that CIOs Get Giddy Talking About It.
• Reliability of Linux vs. Other Operating Systems Such as Windows.
• Security Issues.
Discussion points would include:Discussion points would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-66
Real World Cases
Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in
BusinessBusiness 2- Should business and 2- Should business and
consumer PC users consumer PC users switch to Linux PC switch to Linux PC
operating systems like operating systems like Lindows and software Lindows and software
suites like Sun’s suites like Sun’s StarOffice? Why or why StarOffice? Why or why
not?not?
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-67
Real World Cases
Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in
BusinessBusiness
• Cost of Software to be Acquired to Run on Linux.
• Availability of Applications Running on Linux (StarOffice).
• Ease of Patching Bugs (Maintenance).• Compatibility and/or Conversion of
existing Unix-based or Windows-based Data Files to Run in a Linux Environment.
• Reliability of Linux vs. Other Operating Systems Such as Windows.
• Security Issues.
Discussion points would include:Discussion points would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-68
Real World Cases
Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in
BusinessBusiness
3- Should the IT departments 3- Should the IT departments of companies like Merrill of companies like Merrill
Lynch contribute their Lynch contribute their software improvements to software improvements to
the open source community the open source community for products like Linux? for products like Linux? Explain your reasoning.Explain your reasoning.
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-69
Real World Cases
Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in
BusinessBusiness
• Security Implications.
• Legal Implications.
Discussion points would include:Discussion points would include:
Return toCases Page
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-70
Real World Cases
Merrill Lynch and Others: Merrill Lynch and Others: The Growth of Linux in The Growth of Linux in
BusinessBusiness
• Security Implications.
• Legal Implications.
• Proprietary Issues Related to In-house Infrastructure, Network Architecture, etc.
Discussion points would include:Discussion points would include:
Return toCases Page
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-71
Real World Cases
Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in
BusinessBusiness
1- What are the benefits 1- What are the benefits of Java as a programming of Java as a programming language for retail POS language for retail POS applications compared to applications compared to
other programming other programming languages?languages?
Return toCases Page
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-72
Real World Cases
Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in
BusinessBusiness
• Software Can Run on any Hardware or Operating System.
• Java Code is Easy to Modify as the Needs Expand.
• Open Systems Allows Companies to Avoid Paying Microsoft Licensing Fees.
• Reduced Costs.
Discussion points would include:Discussion points would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-73
Real World Cases
Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in
BusinessBusiness
2- What are the benefits of 2- What are the benefits of Java for the development Java for the development of e-commerce portals for of e-commerce portals for customers and suppliers customers and suppliers
like Parts Edge?like Parts Edge?
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-74
Real World Cases
Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in
BusinessBusiness
• Increase Portability of Applications Across Multiple Operating Systems, Application Servers and Hardware.
• Reusable Application and Legacy System Business Logic.
• A Common Presentation Layer for Business Systems.
• Reduced Costs and Cycle Times for Application Development and Upgrades.
Benefits would include:Benefits would include:
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-75
Real World Cases
Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in
BusinessBusiness
3- Why do companies like 3- Why do companies like Mark’s Work Wearhouse Mark’s Work Wearhouse frequently team Java with frequently team Java with
the Linux operating the Linux operating system?system?
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-76
Real World Cases
Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in
BusinessBusiness
• Reduced Store Opening Costs by 30%.
• Reduced Maintenance Costs by 50%.• Eliminated the Need for In-store
Servers.• Store Registers Connect Directly Via
Frame Relay to Central Servers at the Home Office.
Discussion points include:Discussion points include:
Return toCases Page
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KEY TERMS
Copyright 2005, McGraw-Hill/Irwin, Inc. 4-77
Real World Cases
Mark’s Work Wearhouse Mark’s Work Wearhouse and Others: Using Java in and Others: Using Java in
BusinessBusiness
• Reduced Store Opening Costs by 30%.
• Reduced Maintenance Costs by 50%.• Eliminated the Need for In-store
Servers.• Store Registers Connect Directly Via
Frame Relay to Central Servers at the Home Office.
• Ease with which Developers Can Bolt on New Applications that Connect to the POS System.
Discussion points include:Discussion points include:
Return toCases Page
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