engage. objectives describe the impact smiling has on guests and fellow team members. describe the...
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Engage
Objectives
Describe the impact smiling has on guests and fellow team members.
Describe the impact eye contact has on guests and fellow team members.
Objectives
Describe when to greet guests and fellow team members.
Demonstrate using an appropriate hospitality greeting while using the guest’s name.
Objectives
Identify ways to find out a guest’s name.
Describe the importance of using this standard in every encounter with guests and fellow team members.
Four Keys to ENGAGE
Smile
Make Eye Contact
Use the Guest’s Name
Greet the Guest
Four Keys to ENGAGE
Smile
Four Keys to ENGAGE
Make Eye Contact
Four Keys to ENGAGE
Use the Guest’s Name
Four Keys to ENGAGE
Greet the Guest
10 & 5 Rule
At 10 feet away we acknowledge a guest and at 5 feet away we greet
the guest.
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