Engage

Objectives

Describe the impact smiling has on guests and fellow team members.

Describe the impact eye contact has on guests and fellow team members.

Objectives

Describe when to greet guests and fellow team members.

Demonstrate using an appropriate hospitality greeting while using the guest’s name.

Objectives

Identify ways to find out a guest’s name.

Describe the importance of using this standard in every encounter with guests and fellow team members.

Four Keys to ENGAGE

Smile

Make Eye Contact

Use the Guest’s Name

Greet the Guest

Four Keys to ENGAGE

Smile

Four Keys to ENGAGE

Make Eye Contact

Four Keys to ENGAGE

Use the Guest’s Name

Four Keys to ENGAGE

Greet the Guest

10 & 5 Rule

At 10 feet away we acknowledge a guest and at 5 feet away we greet

the guest.