enterprise knowledge and national park service kmworld 2015 presentation

Distance Learning Program

The Common Learning Portal:Building Collaboration and Content

Sharing at the National Park Service

The National Park Service

November 3, 2015

Dale Carpenter, National Park Service

Zach Wahl, Enterprise Knowledge

Presented by:

Distance Learning Program

408 Parks, Historic Sites, or Monuments, covering more than 84 million acres

The National Park Service

Distance Learning Program

The NPS Workforce

• Highly distributed work force:– 22,000 Permanent and Seasonal

Employees

– 221,000 Volunteers

– Over 250 separate career fields

– Skilled/educated workforce

Distance Learning Program

• Often limited access to networks and hardware

• Current environment includes rich content fragmented over dozens of websites of varying usability and depth

• Decentralized workforce

• Expertise is found at all levels

• Diverse workforce with many different types of jobs and skills

The NPS Learning Challenge

Distance Learning Program

The Goal

Provide a consistent navigation and advanced faceted search, offering access to a wide array of learning resources

Provide a means by which NPS Staff (and others) may connect, collaborate, and support each other

Distance Learning Program

The Concept

Provide a comprehensive learning environment that ties together formal, informal, and social learning

Formal Informal

Social

Common Learning Portal

Distance Learning Program

Planning & Prioritization

Design Workshops

Taxonomy & Information Architecture

Wireframe Development

Content Governance

Content Migration and

Seeding

Iterative Design and

Development

Branding and Communications

Multi-Stage Testing

Our Approach

• Highly iterative process to maximize engagement with content owners and stakeholders

• Workshops capture requirements and serve as change management/communication

• Focus on optimizing high-value content and interactions

Distance Learning Program

Our Approach

Naviga on

Findability

Taxonomy&Tags

SearchFunc onality

TypesofContent

Content

FormatofContent(byType)

ContentWorkflow

(Crea on,Edi ng,Archiving)

UsersandGroups

Access/Permissions

ContentManagement

Collabora on

Func onality

Apps

Integra on

ColorsandStyles

LookandFeel

Images

©EnterpriseKnowledge,LLC

Naviga on

Findability

Taxonomy&Tags

SearchFunc onality

TypesofContent

Content

FormatofContent(byType)

ContentWorkflow

(Crea on,Edi ng,Archiving)

UsersandGroups

Access/Permissions

ContentManagement

Collabora on

Func onality

Apps

Integra on

ColorsandStyles

LookandFeel

Images

©EnterpriseKnowledge,LLC

Distance Learning Program

• User focus driven by workshops and user stories and visuals in lieu of complex requirements

• Focus on communications and change management to support content providers

• Additional focus on enhancing content through the migration process (tags, images, 508 compliance, and improved copy)

• Long-term planning including functional road map and governance plan

Key Success Factors

Distance Learning Program

• Open Source Solution to maximize functionality and minimize overhead and license costs

– WordPress and BuddyPressintegrated

• Cloud hosting to minimize administrative burden

Technology and Functionality

• Enterprise Search with faceting• Sub-site population and tagging

automatically populates appropriate pages with content

• Searchable user profiles (Expert Finder)

• Social functionality including rating, commenting, and badging

• Governance instantiated as approval workflows

• Fully responsive design for mobile

Distance Learning Program

The Common Learning Portal – Landing Page

Distance Learning Program

The Common Learning Portal - Search

Distance Learning Program

The Common Learning Portal – The Commons

Distance Learning Program

Dale Carpenter

Distance Learning Program Manager

National Park Service

dale_carpenter@nps.gov

Zach Wahl

Principal

Enterprise Knowledge

zwahl@enterprise-knowledge.com

@zacharywahl

Questions?