eresources three things training august 2014

E-resources training Summer 2014

Three things to trywhen faced with an e-resource question

AimsTo get a clearer understanding of

• some of the difficulties students can face when accessing our electronic resources

• how you can help them with these in your everyday work

• when you can't help them (so when to pass the user on to the e-resources team).

1. Make sure the student is following the BASICS

Have they come in via the library website?

1. Make sure the student is following the BASICS

Have they come in via the library website?

= Do they come through the door before they

enter the library?

Databases

articles

ebooks

journals

Books in the catalogue

“Discovery”

Visualisation of the Internet by the Opte Project, 2005.

Visualisation of the Internet by the Opte Project, 2005.

= things we’ve paid for

___________

(* 80% of them . . .)

Databases*articles

ebooks

journalsPrint Books in the catalogue

. .

..

..

2.Put yourself in the students’ shoes

A four-step process

i. Find out what they want, and make a note

• e.g. If an eBook

– The title of the book, the author

If a journal– what publication (journal title) – the name of the article– the author– The volume and year

(e.g. 1 , 2 , 3)

Article title | Journal Title | Volume | Year

Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014

Article title | Journal Title | Volume | Year

Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014

Article title | Journal Title | Volume | Year

Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014

Article title | Journal Title | Volume | Year

Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014

Article title | Journal Title | Volume | Year

Ashley N. Anderson, Heather Kennedy, Peter DeWitt, Erin Anderson, Marianne Z. Wamboldt, Dance/movement therapy impacts mood states of adolescents in a psychiatric

hospital, The Arts in Psychotherapy, Volume 41, Issue 3, July 2014

ii. Find out how they are trying to access it

e.g.

Library search (Discovery) or our OPAC?

Google (or Google Scholar)

A database?

Are they stuck on the login page? (

etc . . .

)

(they’ll always call it ‘the library website’, so you need to dig!)

i.

on - or off-

iii. Find out if they are

campus

iv. Try to access the resource yourself

(Just like you did in the first stage of the training.)

iv. Try to access the resource yourself

If you can access it, you can be more sure it’s them!

In which case, try some quick wins:

• Can they access Minerva? If not their account may be locked (call #6500).

• Are they using their date of birth as the password?

If so, tell them its their BSU username and password (and they’re probably locked out!)

3. Journal by title workaround

If the link is broken . . . .

3. Journal by title workaround

If the link is broken . . . .

3. Journal by title workaround

If the link is broken . . . .

3. Journal by title workaround

If the link is broken . . . .

So . . .

1. Find what they want (already done!) 2. If a journal: put title in to ‘E-journal by title’ search tab

A bit about this tool . . .

Where journals are concerned, is the same as asking the library:

Have you got it?

(For example: 1, 2, 3)

‘E-journal by title’ search can tell you:

i. If we even have a subscription to the journal (if it doesn't come up here, it's very likely we don't have it)

>> So offer an alternative, e.g. ILL

ii. If it is a subscription and it is within our date range . . .

Browse to the full-text by following the links . . .

And here’s two things you *may* be able to do to make them

. . .

• “Permalinking” . . .

• Send them the PDF by email (for these providers)

. . . and report the broken link to

e-resources@bathspa.ac.uk

Exercise:

• Pair up, and get in to character . . .