e@sy connects transforming public services

e@SY Connects e@SY Connects

Transforming Public ServicesTransforming Public Services

Gary Simpson 8th November 2012

e@SY Connects

Citizen Authentication Gateway to Public Services

(It’s All About Trust)

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What is e@SY Connects?

Exemplar of true partnership working

International Projects

Piloting in China, Croatia, Cyprus, Italy as well as the UK

FUPOL is an FP7 ICT research project (4 years in duration)

Supports the whole policy-making process (lifecycle) with innovative ICT solutions

Automatically collects, analyses and interprets opinions expressed on a large scale on the Internet, including social media sources

– e@SY Connects

Citizen Authentication – Gateway to Public Services

TRUST “a firm reliance on the integrity, ability or character of a person or thing”

Personalised ServicesAuthorised use and access of a service or services

Joint WorkingTo meet the challenge, develop, share service models and responsibilities

AimTo support disadvantaged communities (initially), with applied and actionresearch imperative in “trust anchor” development and implementation

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Trust

"I can do more damageon my laptop in my pyjamas than youcan do in a year inthe field.“ Q

Trust …. alternative technique

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2003 – 70%2003 – 70%2009 – 77% 2009 – 77%

2010/11 – 78% 2010/11 – 78%

““Belong strongly to their neighbourhood”Belong strongly to their neighbourhood”

2003 – 70%2003 – 70%

2003 – 70%2003 – 70%2009 – 77% 2009 – 77%

Trust & Empowerment

Citizens

(CU Members)

Digital By Default Alpha Project

Citizens

(CU Members)

Quick Quiz

Citizens

(CU Members)

Quick Quiz

Citizens

(CU Members)

Digital By Default Alpha Project

CREDIT UNION

UK Pilot Area

Citizens

Certification

Authority

Partner

Organisations

Service Environment

Public/Partner Organisations

Other Ass.

(e.g. Post

Office)

Public Buildings

(e.g. Library)Private Banking

SERVICE ACCESS

Private Technology

Government Departments

.

e.g. Health Reassurance

The “Trust Anchor” Approach

Patient & Family

Active Care/Reassurance

Network

Doctors Surgery

Patient & Doctor

Patient

Consultant

(Hospital)

Patient & Other Care Staff

Health Reassurance POC

Care Centre

Expansion, other uses/partners

• Objectives:• to develop a new model for services and care• to act as a support to on-going professional relationships in delivering high quality customer care and staff education• to increase trust, reduce fraud and improve transactional security• to increase confidence in intra and cross organisational transactions• to reduce transaction times, costs and effectiveness• to minimise ICT charges - doesn’t require changes to existing applications.

• Expected results: (for example re Health Reassurance) •Improved patient care and experience.• Development of professional relationships and education through a multi-disciplinary approach.• Reduced unnecessary admissions and re-admissions.• Reduced transport costs and associated carer costs.• GP savings through reduced call outs and surgery time. • Hospital savings through reduced bed use and avoided readmission penalties.

“What are we trying to do?

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Communication

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…. it’s all about TRUST

“a firm reliance on the integrity, ability or character of a person or thing”

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Gary SimpsonTelephone : +44(0)7776-163577Email :

garysimpson@easyconnects.org.uk

Any Questions?Any Questions?