excerpts from paul heirendt talk on social ai

Personal Virtual Assistants�Are Not Enough?

Let’s have a conversation

Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.

pheirendt@TradeHarbor.com Twitter: @pheirendt

“Keiserens nye Klæder”The Emperor's New Clothes

This talk is an effort to�Start a Dialogue

inspiration through agitation

What?

Only Hears One Side of the StoryDoesn't Know the ResultsAttempts to Characterize the User’s Behavior Without the Context or the Results

Issues with Personal Virtual assistants

No Feedback Loop

Personal Virtual assistants

Conflict WillHappen

Consumer Expectation Is Very High

Current technology doesn't meet Expectations

Is It a Smart Car if You have to tell it everything you want done?

Nobody isasking for

more interfacesand independent

applications

Current technology doesn't meet the Expectation

Userfrustrationis the result

though it also wants to be expensive”

“Information wants to be free…

Stewart Brand, Founder ofthe WELL

1984

IA !

Content

Context

User

Rosenfield and Morville - Information Architecture for the World Wide Web 1998

IA = Information Architecture

AI = Artificial Intelligence

AI !

User Content

Context

Amount of data

Perfo

rman

ce

Large NN

Medium NN

Small NN

Traditionallearning also

Andrew Ng !Associate Professor at StanfordChief Scientist of BaiduChairman and Co-Founder of Coursera.

https://youtu.be/LcfLo7YP8O4

Scale Is Enabling Deep Learning

?

Only Hearing One Side of the Story

Access to All Sides of the Story is Required

Only Hearing One Side of the Story

Access to All Sides of the Story

Old Friends?

Business Partners?

Cell Mates!

Even Hearing Both Sides�Of The Conversation �

- Context is Key

Context !

Data!

Experience !

Information! Knowledge ! Wisdom !

Understanding !

Feedback Loop

Intent

Content Context

Insights Purpose

+

MeaningfulExperience

Feedback Loop

Knowledge is Organized informationWisdom is the understanding and application

Insight is the underlying truth

Knowledge:�a tomato is a fruit

Wisdom: Don't put it in fruit salad.

Knowledge Alone - is Not Enough

Who is Right?

No Way to Know

Without Perspective

Perspective�is also Critical

“Depending on their organization, groups must have cognitive properties that are not predictable from a knowledge of the properties of the individuals in the group.”

a Group Is More Than The Sum Of The Individuals

Observations of a group of Navy navigators and how they thought and processed as a group…

Edwin Hutchins - Dept of Cognitive Science, UCSD

Distributed Cognition (DCoG)

“Thinking does not just inhabit the mind of one person, but exists across a group.”

Social Artificial Intelligence | Justine Cassell

Blind Guessing Doesn't Work

Do You Need A Meeting Just To Set A Meeting

Bigger The Meetings - More Complex

The More People Involved…

…The More Complicated The Communication

Social AI - Learning From All Conversations & Contexts

Social Artificial Intelligence Engine

© 2016 Skejul

Individual’s Model PeoplePlaces

PreferencesPrioritiesPotential

Ad Hoc Group Best Fit Solutions

Solution Set

Learnings From User Behavior USPTO 14/941,142

Systems and Methods for Private Scheduling Coordination and Event Planning

SO, Personal Virtual Assistants�Are Not Enough!

Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.

pheirendt@TradeHarbor.com Twitter: @pheirendt

Inter-Personal Virtual Assistance“Social AI”