excerpts from paul heirendt talk on social ai
TRANSCRIPT
Personal Virtual Assistants�Are Not Enough?
Let’s have a conversation
Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.
[email protected] Twitter: @pheirendt
“Keiserens nye Klæder”The Emperor's New Clothes
This talk is an effort to�Start a Dialogue
inspiration through agitation
What?
Only Hears One Side of the StoryDoesn't Know the ResultsAttempts to Characterize the User’s Behavior Without the Context or the Results
Issues with Personal Virtual assistants
No Feedback Loop
Personal Virtual assistants
Conflict WillHappen
Consumer Expectation Is Very High
Current technology doesn't meet Expectations
Is It a Smart Car if You have to tell it everything you want done?
Nobody isasking for
more interfacesand independent
applications
Current technology doesn't meet the Expectation
Userfrustrationis the result
though it also wants to be expensive”
“Information wants to be free…
Stewart Brand, Founder ofthe WELL
1984
IA !
Content
Context
User
Rosenfield and Morville - Information Architecture for the World Wide Web 1998
IA = Information Architecture
AI = Artificial Intelligence
AI !
User Content
Context
Amount of data
Perfo
rman
ce
Large NN
Medium NN
Small NN
Traditionallearning also
Andrew Ng !Associate Professor at StanfordChief Scientist of BaiduChairman and Co-Founder of Coursera.
https://youtu.be/LcfLo7YP8O4
Scale Is Enabling Deep Learning
?
Only Hearing One Side of the Story
Access to All Sides of the Story is Required
Only Hearing One Side of the Story
Access to All Sides of the Story
Old Friends?
Business Partners?
Cell Mates!
Even Hearing Both Sides�Of The Conversation �
- Context is Key
Context !
Data!
Experience !
Information! Knowledge ! Wisdom !
Understanding !
Feedback Loop
Intent
Content Context
Insights Purpose
+
MeaningfulExperience
Feedback Loop
Knowledge is Organized informationWisdom is the understanding and application
Insight is the underlying truth
Knowledge:�a tomato is a fruit
Wisdom: Don't put it in fruit salad.
Knowledge Alone - is Not Enough
Who is Right?
No Way to Know
Without Perspective
Perspective�is also Critical
“Depending on their organization, groups must have cognitive properties that are not predictable from a knowledge of the properties of the individuals in the group.”
a Group Is More Than The Sum Of The Individuals
Observations of a group of Navy navigators and how they thought and processed as a group…
Edwin Hutchins - Dept of Cognitive Science, UCSD
Distributed Cognition (DCoG)
“Thinking does not just inhabit the mind of one person, but exists across a group.”
Social Artificial Intelligence | Justine Cassell
Blind Guessing Doesn't Work
Do You Need A Meeting Just To Set A Meeting
Bigger The Meetings - More Complex
The More People Involved…
…The More Complicated The Communication
Social AI - Learning From All Conversations & Contexts
Social Artificial Intelligence Engine
© 2016 Skejul
Individual’s Model PeoplePlaces
PreferencesPrioritiesPotential
Ad Hoc Group Best Fit Solutions
Solution Set
Learnings From User Behavior USPTO 14/941,142
Systems and Methods for Private Scheduling Coordination and Event Planning
SO, Personal Virtual Assistants�Are Not Enough!
Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.
[email protected] Twitter: @pheirendt
Inter-Personal Virtual Assistance“Social AI”