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Personal Virtual Assistants�Are Not Enough?
Let’s have a conversation
Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.
[email protected] Twitter: @pheirendt
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“Keiserens nye Klæder”The Emperor's New Clothes
This talk is an effort to�Start a Dialogue
inspiration through agitation
What?
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Only Hears One Side of the StoryDoesn't Know the ResultsAttempts to Characterize the User’s Behavior Without the Context or the Results
Issues with Personal Virtual assistants
No Feedback Loop
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Personal Virtual assistants
Conflict WillHappen
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Consumer Expectation Is Very High
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Current technology doesn't meet Expectations
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Is It a Smart Car if You have to tell it everything you want done?
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Nobody isasking for
more interfacesand independent
applications
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Current technology doesn't meet the Expectation
Userfrustrationis the result
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though it also wants to be expensive”
“Information wants to be free…
Stewart Brand, Founder ofthe WELL
1984
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IA !
Content
Context
User
Rosenfield and Morville - Information Architecture for the World Wide Web 1998
IA = Information Architecture
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AI = Artificial Intelligence
AI !
User Content
Context
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Amount of data
Perfo
rman
ce
Large NN
Medium NN
Small NN
Traditionallearning also
Andrew Ng !Associate Professor at StanfordChief Scientist of BaiduChairman and Co-Founder of Coursera.
https://youtu.be/LcfLo7YP8O4
Scale Is Enabling Deep Learning
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?
Only Hearing One Side of the Story
Access to All Sides of the Story is Required
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Only Hearing One Side of the Story
Access to All Sides of the Story
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Old Friends?
Business Partners?
Cell Mates!
Even Hearing Both Sides�Of The Conversation �
- Context is Key
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Context !
Data!
Experience !
Information! Knowledge ! Wisdom !
Understanding !
Feedback Loop
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Intent
Content Context
Insights Purpose
+
MeaningfulExperience
Feedback Loop
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Knowledge is Organized informationWisdom is the understanding and application
Insight is the underlying truth
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Knowledge:�a tomato is a fruit
Wisdom: Don't put it in fruit salad.
Knowledge Alone - is Not Enough
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Who is Right?
No Way to Know
Without Perspective
Perspective�is also Critical
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“Depending on their organization, groups must have cognitive properties that are not predictable from a knowledge of the properties of the individuals in the group.”
a Group Is More Than The Sum Of The Individuals
Observations of a group of Navy navigators and how they thought and processed as a group…
Edwin Hutchins - Dept of Cognitive Science, UCSD
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Distributed Cognition (DCoG)
“Thinking does not just inhabit the mind of one person, but exists across a group.”
Social Artificial Intelligence | Justine Cassell
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Blind Guessing Doesn't Work
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Do You Need A Meeting Just To Set A Meeting
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Bigger The Meetings - More Complex
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The More People Involved…
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…The More Complicated The Communication
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Social AI - Learning From All Conversations & Contexts
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Social Artificial Intelligence Engine
© 2016 Skejul
Individual’s Model PeoplePlaces
PreferencesPrioritiesPotential
Ad Hoc Group Best Fit Solutions
Solution Set
Learnings From User Behavior USPTO 14/941,142
Systems and Methods for Private Scheduling Coordination and Event Planning
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SO, Personal Virtual Assistants�Are Not Enough!
Mobile Voice 2016, San Jose, CA April 12, 2016Paul S. Heirendt, Co-Founder & CEO, TradeHarbor, inc.
[email protected] Twitter: @pheirendt
Inter-Personal Virtual Assistance“Social AI”